Starbucks

Terrible service here. Maybe understaffed but the guy was rude to at least three customers while I was here. Several snide comments like if more people ordered regular coffee or I can only make them as fast as I can make them or just not even responding to requests when asked because he was annoyed. I rarely find the need to rate common chains because everyone pretty much can expect standard experience but this was pretty bad. About ten people just waiting for drinks. Just slow. Five people had wrong orders.

I used to work here! I love when people come here for their first date and the dude fumbles for his wallet and makes that stupid look on his face as he hands me the credit card and I knock over his iced coffee by accident but really I did it on purpose because I wanted to see how he would handle it because if you can’t handle a spilled drink then how will you handle this chick who wants a Michael Whores bag for Valentines Day? Lighten up bro because you overachieved anyways so be grateful that this chick wants to be seen with you in public.
The most enjoyable part of this job is taking out the trash because you get to flex for the moms at the children’s dance studio.
The first thing you should know is that while some employees like the customers, others – not so much. It’s fun to talk shit about customers because what else are we going to talk about? Schopenhauer’s ideas about the root of sufficient reason?
Similarly to the real world, if you’re a beautiful customer then the dudes are more willing to work hard for you. The thirst is real
Here are some tips from a former employee (have some patience as many of you already know most of these things, but I assure you that you don’t know *everything*):
1) The men’s restroom is actually cleaner than the women’s restroom because everyone believes the contrary so everyone uses the women’s restroom. Plus women are actually kind of gross. As Donald said of Fox News reporter Megyn Kelly, «You could see there was blood coming out of her eyes, blood coming out of her wherever.»
2) You can get $ 0.50 refills of coffee at any time if you bring in the same cup. Many people take advantage and almost never pay gh. After many times of not paying for a refill, the manager will ask that you pay the full price, and she will talk shit about you behind your back, but the other employees don’t care.
3) You can get free refills of coffee if you’re a gold card member. To attain the gold card status, you need to make at least 30 purchases at participating starbucks locations in one calendar year while using either a gift card or the mobile app. And yes, you can do multiple transactions in order to game the system. I didn’t care when people did this because I thought it was funny. I also thought that if you were a gold card member, you were kind of a loser gh.
4) Tip the employees at least 1 dollar, and they will like you and go above and beyond to make you satisfied. I guess we’re kind of like escorts in that sense.
5) Ask for light ice or no ice for cold drinks. Ask for no water for the iced tea drinks. Instead of buying an iced latte, get a doppio (two espresso shots) over ice in a grande/​venti cup, and add the milk yourself using the caraffe at the condiment station.
6) Order any drink and ask for it to be put into a larger cup.
7) There was this one dude who always tried to get free drinks by saying the milk in the caraffe is curdled. I enjoyed his stupid lies, so I would always give him free drinks when he gave me that look («hey man it’s me, can I get the venti pumpkin spice latte again») gh.
8) If you come here right before closing, you can probably get for free any of those sandwiches that are about to expire. Otherwise they’re going in the trash.
9) If you plan to order a pastry or sweet item, ask for one that is currently still in its bag. We thaw them from a frozen batch, and typically we sell the old ones first. The freshest ones are still sitting in their packaging in order to preserve moistness.
10) Ask for the freshest coffee available because Starbucks usually sells coffee that has been sitting around. Just don’t be a dick about it
11) Anyways, become friends with the employees, make jokes, etc. because it breaks up the monotony of the retail job. And they will tolerate you more when you ask for some stupid drink with a million instructions («Can I get the grande decaf dirty soy chai latte with two long shots, no water, 3.5 pumps of chai, 1 pump caramel, extra hot, light foam, with 2 packs of sugar, in a venti double cup?»)
Okay that’s it. Working here was kind of fun. It taught me to work with a sense of urgency. It’s a good gig for getting girl’s numbers. You used to you used to
It’s funny when you correctly predict what those basic white chicks order. Usually it’s a pumpkin spice latte or some gingerbread latte with soy milk. It’s even funnier when they acknowledge how fucking basic they are. The middle school kids always get those cotton candy frappuccinos. GH they are the future starbucks employees.
What would I order? The iced coffee has the most caffeine, but I would order a soy latte. It’s just a drink man. This isn’t a life decision, like does he like me, is he going to move to Boston with me?

Slooooooow front counter help :^(
It snowed, everybody heads for the big comfy chairs … too bad they work at a glacial pace

Fairly standard Starbucks. This one is quite large and has ample seating for working. Staff is very friendly, and now that I live over in the Kentlands I’m somewhat of a fixture. Staff has been really on point with making recommendations to alternatives to my «usual» when I’m feeling adventurous. I wish it had Reserve, but, it’s one of my favorites in the area anyways.

I was yesterday in this store around 4:30 pm, I order 3 grande caramel late, but I was waiting about 15 minutes for 2 coffees, after we wait longer the guy tell us, don’t have caramel for put on tap of cream, finally he give to us the coffees with out caramel, I wasn’t happy, hi say just am sorry, and I always go to this store to buy drinks about 3 times a week.
Velter

Staff is very friendly and helpful. We love the passion fruit ice tea and Carmel frappachinos here very nice and cozy! Quick service

This is my third time at this location … My third bad experience … So I’m finally writing a review … The staff is completely rude to me every single time… This younger blonde set my drink down on the counter… I was waiting for a second drink and she sets it down furthest away from me and said oh I didn’t expect you to order multiple drinks… What is that suppose to mean??? … This is a pretty dumb reason to get offended. But I was… Regardless nothing but bad experiences here.

I like this store but parking can sometimes be an issue. Most convenient store for me as I live in the area. Seems like the management has changed several times over the years but the service is pretty good as always and tastes just a good. Depending on the time of day, I’ve seen lines out the door. So it’s probably everyone else’s go-​to Starbucks in Kentlands/​Lakelands as well.

You can’t go wrong with a Starbucks Frap on the first unofficial day of summer. I like that you can go with a low calorie option for your drinks. I enjoy hanging out with the dogs outside on the patio. The Americano is my favorite hot drink option.

This is my favorite Starbucks to go to for studying, hanging out, etc., even though it’s not the one closest to my house. There’s a good amount of seating and the staff are consistently friendly and prompt. It’s conveniently located by the Whole Foods. I came here a lot when I was studying for my CPA and I’ve also done a lot of tutoring here. Sometimes the noise level can get a bit high, since a lot of people bring their kids, and some older kids also occasionally come in groups.

My favorite Starbucks in the area centered in downtown Kentlands. I love Kentlands area, maybe biased cuz I lived there but it’s a great spot to grab coffee and hang out. I’ve spent many a day at this location working on my laptop or just hanging out with my 2 year old. The mornings are stroller mom headquarters so be prepared to hear about sleep and potty training while you are enjoying your cup of coffee. The servers here usually get my drink right and routinely makes better drinks than any Starbucks I’ve been to. I remember when this location was a Seattles Best so I’m happy the global coffee giant (or should I say Venti) is here! When the weather gets nice, enjoy some seating outside while people watching.
The Good:
–Great location, newly renovated space gives it a nice feel. Good outdoor space, lots of dog owners hang outside.
— Stroller moms and family friendly.
— Great service and drinks are perfect.
— Free wifi
The Bad:
— Place can get crowded and hard to find seats
— Limited amount of outlets for plugging up laptops
— Stroller moms and family friendly (for those that don’t like this)
The Ugly:
— Nothing ugly here, Starbucks has sucked the wallets of many, me included and I can’t stop! It’s interesting that the Starbucks logo is of a siren and the symbol actually means «obsession, addiction, death». How fitting! :)

It’s Saturday morning and I am going through my grocery list in my still foggy mind. I am also in desperate need of coffee. So, before shopping, I park my car in the large parking lot in the Whole Foods Market/​Michaels/​Five Below square and walk over to Starbucks. It’s very calm and peaceful outside. The sun is still rising in the sky; the morning air is fresh and crisp; and birds are chirping and flying around.
I walk inside and my ears are immediately overwhelmed by sounds of people talking and laughing, kids shouting, coffee grinding, employees asking for whomever is next in line, and baristas calling out customers’ drinks. I see the morning runners standing on one end of the room waiting for their post-​run recovery caffeine, the seating area almost full, four or five Starbucks employees busy behind their stations, and a long line of people still waiting to order. I wonder if I made a mistake of coming here on a Saturday morning.
Despite my apprehension, the realize that the line is moving quickly. The employees are doing a very efficient job in greeting us, making small talk, placing our order, warming our pastries and breakfast sandwiches, and making our drinks. I reach the register and the employee compliments my shirt choice and asks if it is from Gap (it is!). After a quick chat, I place one of my two usual morning caffeinated beverage order – tall Americano, no room – and move over to the pick-​up station. Despite there being five people ahead of me, I get my drink in under two minutes (probably because it’s not as complicated as a «triple grande soy 3-​pump cinnamon dolce extra hot latte»). I look around for a place to sit. I count a few families with kids at the large tables; elderly gentlemen reading their newspapers on the sofas, diligent students writing essays (while listening to music and switching over to Facebook and Pinterest every few minutes), and a couple solos sitting at individual tables staring at their smartphones.
I spot an empty table and sit down. I imitate the solos and pull my my own smartphone to check my e-​mails and tweets. I take a sip of my americano and it’s quite good. No taste of burnt coffee beans here! After a few minutes, I look up and see that the place is even more packed than before! A gentleman comes over and asks if I could share the table with him. Being the polite and hospitable person that I am, I graciously offer him the extra seat. He thanks me and sits down and pulls out his smartphone to, probably, check his e-​mails and tweets. I continue doing the same.
After a while, I leave to start my grocery shopping, caffeine in hand. Despite being at the heart of the Kentlands, this Starbucks is quite clean, spacious, and efficient. Its employees are very kind and its patrons are very respectful and courteous. I appreciate that the parents of children do attempt to keep their kids’ actions and volume under control. Overall, a very good chain coffee shop!

so today i ordered sandwich and guess what it wasn’t wrapped in a paper, fillings were all scattered in paper bag… Is something going wrong with this branch?

As I said previously I am biased towards Starbucks. Because I like the coffee. This Starbucks is around medium size (is that grande or venti? And why doesn’t Starbucks label things small, medium, and large?). It’s a happening place on a Tuesday morning; lots of people drinking coffee working on laptops chatting. Comfortable looking chairs and tables inside. Nice sunny outdoor seating too. Staff is friendly and service is prompt.

I like the new remodel. Seemed to have added more seating in a location that is usually packed. Slow service at certain peak times is still a problem as with most Starbucks stores in this area. Victims of their own success I guess… slow moving baristas also, especially when they chat up the regular customers when 12 people are waiting in line… but can’t make everyone happy all the time now can you?

Excellent customer service and great buzz. This Starbucks is almost always humming but they handle the crowd well. While I often find certain coffee options at Starbucks a little bitter, I recently discovered the blonde roast and recommend it. This is a huge neighborhood hangout so if you live in the Kentlands be prepared to run into at least one person you know!

Great customer service!
So I decided that I wanted to make my own coffee at home. I bought a coffee maker, planned out my life and all that was missing was coffee. I searched all over Germantown but zero blonde roast was in sight.
I showed up here looking for a bag of blonde roast that I could buy. I got the attention of a barista passing by and she was awesome. She explained the different options that I had and then helped me make a decision.
She then pointed me in the direction of the the line while she grinded my coffee beans. I now have Starbucks at home and I’m happy.

— Several outside tables
— Off-​street parking (free)
— Quality service/​products
— Kentlands location, by the movie theatre
Great experience overall. Not a huge fan of the interior layout, but no complaints otherwise.

This Starbucks in the Kentlands (across the street from the Diner) is big and roomy with lots of big tables for large groups, and smaller seating arrangements for those of us that over-​glutted ourselves on fatty carbs at the diner across the street, and is falling into a food coma, but we can’t head home, because we also got tickets to the movie in 40 minutes, and that’s not enough time to head home, but it’s too much time that sleep is quickly over taking us, so we need to get a couple of shots of coffee into us while we kill some time, or we’ll be the only people on the planet that slept through a 2pm showing of Avengers.

Quality coffee and tea, excellent customer service, and the lines move quickly. You would think that all starbucks are created equal, but not so. The coffee does not always taste the same to me in every starbucks, so I must report that the coffee here is pretty good. Now, I am not a schmancy coffee drinker. I like regular coffee, hot or iced. I get more adventurous with tea, but I’d go elsewhere for good, high quality tea since they have the basic Tazo here.
The location is great, in the heart of the Kentlands, which is easy walking distance to homes and other businesses, and has plenty of parking. There is a great deal of seating, and importantly, a great deal of seating for one or two people, because it is highly annoying to walk in with a group of 3 – 4 people and see every four top taken by a singleton college student and a mountain of books, prepared to camp out on a table for hours. Now, I was once such a camper, and have no issues with the activity (way to go, studious student!), but it is annoying when an establishment doesn’t have a variety of seating options. Not an issue here, thank you Kentlands starbucks.
There are always a ton of people here, but do not be turned away at the sign of a big line. They move very quickly here, and the baristas are always cheerful, kind and highly skilled. Do be sure to double check if you order something decaf. Apparently few people do decaf in this area, so they don’t always have it in stock or can sometimes accidentally poor you the good stuff, which could ruin your evening if you were actually counting on decaf!
Also good coffee in the Kentlands? Panera, and the new Not Your Average Joes (though does not have take out cups, grr). Skip Whole Foods’ coffee, which is normally good, but lately has been lukewarm, mostly empty, and a little bitter.