Serenity Spa Wellness Center

Me and my husband went here for as a last minute idea on a Saturday evening and it was awesome! $ 49 bucks for first timers, can’t beat that price. I had Joanne and she was great. Would definitely recommend !!

I really enjoyed my experience at Serenity! This was my first time at the spa and I called in the day of was able to be seen within an hour of me calling. I was going to purchase a groupon but saw on Serenity’s website that you can get a 1 hour customizable massage for $ 49 for new guests. That’s what I booked for and that is exactly what I received. I had my massage with Angela and she took time to read over my new guest form to see what areas I needed the most work on, what my profession is, and what kind of pressure I wanted as well as what areas I was comfortable with having massaged. She did an excellent job and My body feel so much better. I will definitely be back!!!

There are no frills. Literally none. And it’s in a strip mall. In Gaithersburg.
That said, it’s beyond worth the drive and I will be back. Best prenatal massage I have ever had. Hands down. And I walked out ache and pain free for the first time in months. (Plus it cost about half what it would’ve cost in the city.) Officially a convert.

It was nice, but not for the prices they are trying to promote. I received a 60 minute organic deep tissue massage and a 30 minute facial through Groupon. If you look on their website, this would have netted me close to $ 188.00 ($ 119 for massage $ 69 for the facial). Honestly, I don’t feel like it is worth that price. Currently they are having a «special» so a lot of services are discounted, but they make sure to remind you that you should always tip on the original price. Personally, my philosophy is that service should be so exceptional I have no choice but to tip. On to my experience.
I got there in enough time and filled out some paperwork and by 2:50 I was set and ready to go. (My appt was at 3:00 pm). I wasn’t offered any water tea, nothing to really get me in the mood. They just asked if I needed the restroom. There was a miniature sauna in my room and a robe, but I wasn’t sure if it was included in my service because nobody told me. Nancy did my massage, the massage was pretty good but a few things made it not great. 1) I specifically asked for a lot of focus to be put on my neck and feet, as I get a lot of tension there, I personally felt that more focus was placed on my back and spine. The «reflexology» portion was maybe 4 minutes. 2) Nancy kept coughing. I don’t think it was a cold. maybe something in her throat, but either way it threw me off. 3) I had an «organic» body massage, but it honestly just smelled like regular lotion, and I never saw the bottle so I don’t know. 4) I was FREAKING COLD! lol, Nancy didn’t offer to turn on the heated bed (i didn’t know how to work it) so once the lotion hit my bare skin… freeze city.
On to the facial, I can’t remember the name of the woman who did my facial but she did a nice job. I felt like my face was glowing and it was definitely softer. I liked the fact that she didn’t push products on me which actually made me want to buy them. However when I asked the man at the front desk what she used on my face… he couldn’t tell me, nor could he tell me the brand of products. He also didn’t make an effort to find out. All he said was that they were «some products from France and we sell them». Hmm okay, that doesn’t really encourage me to buy the products if you can’t even tell me what was used on my face.
The last thing that kind of annoyed me was that I was not told that two separate therapists would be handling my massage and facial, thus I only brought enough money to tip one therapist generously… probably should change that.
All in all this is a no frills establishment. The services rendered are decent but I wouldn’t go there for «pampering». Especially if I had to pay full price.

Absolutely love this place. They fit me in at the last minute and were very kind-​really appreciated no attitude about using a Groupon.
The place is clean and the staff is nice. Unlike some massage places with curtains between the rooms, not getting fully undressed, etc., this is a true full-​service massage place with separate rooms, heated bed’s, etc.
I had Nancy today, so I cannot speak to everyone else. I thought she was fantastic at the massage and I feel wonderful afterwards. My only complaint is that I requested a lot of focus on my feet and unfortunately was given less than 5 minutes on them in the hour long massage. :/​I suppose she may have ran out of time working out the kinks in my neck, so I can’t complain too much.
Can’t wait to go back!

This place is fantastic. It was the best massage I’ve ever had and they couldn’t have been more welcoming. The prices were really good too.

I’ve been going to this spa since it opened and had a great experience with Nancy until she hurt her hand, then I went to a guy named Luke, I think. He was excellent! However, he moved onto another location, then I was introduced to Angela. As most have already written, she is simply the best! I’ve never had a problem with the front desk, they were always cordial and nice. The rooms are very nice, calming, and clean. I do wish they would play different music more along the lines of ocean waves, so I feel like I’m on a tropical island :) or some sort of Zen type tunes. Other than that, this place is great!

I’m currently in Gaithersburg, Maryland for business and after finishing an extremely busy week and a lot of hard work, some relaxation and pampering was needed. I initially tried to get an appointment at Spa Envy based on a referral but they were fully booked. I therefore searched Unilocal and found Serenity Spa Wellness Center, which had good reviews and was relatively close to my hotel. When I arrived, I was pleasantly greeted by 2 friendly folks up front and I didn’t have to wait long before my assigned masseuse came out. Her name was Angela and if there’s one thing I can recommend to anyone who comes here, it’s to ask for her. I got a 90min massage and requested a mixture of Swedish and deep tissue which Angela got just right. She explained certain pressure points and relieved tension in my neck, shoulders, back, arms and legs. She even finished with an amazing scalp massage that made me want to lay there for another 30mins but I reluctantly accepted that my session was over. This massage was one of the very best I’ve had. Even better than Burke Williams in Los Angeles or other fancy resort spas. I left feeling mentally and physically calm and relaxed. Even more unbelievable … my 90min massage was only $ 75. What an incredible deal and value for such superb service.

After a very stressful weekend, I decided to use that gift certificate I had sitting in my drawer. So happy I did, wonderful massage! Very nice people, very welcoming.

I just went to Serenity Spa Wellness Center yesterday for a much needed massage. I’m definitely not the type to go every other month, because I usually find these experiences a bit awkward. However, Serenity’s staff is very professional and addresses your exact needs, without making you feel uncomfortable. After feeling like my back was being held together by one big rubber band, I bit the bullet and decided to get the medium to deep, acupressure option. First time massage goers beware, do not get this type of massage done if you have never had one before. It is painful! I’m pretty sure that the massage therapist, James, used his elbows and forearms for more than half of it. That said, he did an amazing job and was worth seeing. James was very considerate, and knew exactly which parts of my shoulders needed more attention. My back was fairly sore when the massage was over, though I definitely feel a difference now. As for pricing and location, I don’t think that you can beat $ 45 for 45 minutes (believe me, 45 minutes are plenty). The spa itself is extremely clean, with several private rooms. The ambiance is calm and well decorated, which I appreciate. The people who work at Serenity are very polite and even offered me water, twice. Based on this experience, I will most likely come back in the future.

Super friendly staffs, I love James when my neck is killing me also love Angela when I’m just trying relax! If you love massage you should definitely try out this place! I found this place by accident, but I’m glad I found it! My first visit there was because my stiff neck was killing me and Serenity was the only place where had opening! I had my first session with James and he took care my neck problem within an hour and he is REALLY good on reflexology! Alought, James’ English is not so well but the front desk was doing a great job of translating! Angela on the other hand speck fluently English, she has totally different styles of massage from James, but she is also wonderful!

It’s been a while since we’ve been, but both my mom and I loved this place. We have both gone to experience facials and massages. The customer service was great, facility nice and clean, and services phenomenal.
We’ll be going again very soon.

Came here today after a stressful day at work and it was as relaxing as it goes. Iris is the receptionist and she was very helpful and friendly. She asked all the needed questions, where does it ache the most? Where would I like more focus on? What pressure would I like? From that she matched me with the masseuse. My masseuse was James. He was an older gentlemen and he knew what he was doing. I had accupuressure and reflexology. There was one part where he pressed certain spots on my spine I guess to relax me? But it more ticklish than relaxing because I’m a ticklish person but when he did that to my shoulders GOD!!! That felt good!!! I would highly recommend James don’t let the looks deceive you he knows what he’s doing.

Was there on business trip last week. walked in in the afternoon, was tired from the flight and a long meeting. saw they offered a Japanese Shiatsu massage and decided to give it a try. the guy who worked on me was named Lion. Funny name huh. anyways, the pressure was firm, massage was a slow paced and he did what I asked for. After finish he got me a cup of water and i paid 50 bucks plus I gave him 25 dollars tip for the excellent massage.
Had a little chat with the manager of the spa, they said all staff were changed due to change of ownership, I said good, this is my first time anyways.
Too bad I’m not from here, but I will try to come here on my work trip.

Very average massage.
At the exit I was not offered water, but rather was asked if I want to tip the masseuse. .Two stars just for a nice clean room.

I came here earlier this year and had a horrible experience. Throughout my massage, the lady farted three times. there was no way I could relax… then near the end of the massage when they turn you over on your stomach, she pulls down my pants and starts massaging my butt. I was in so much shock (was this really happening?) I couldn’t move and didn’t know what to say… When the massage was over I asked my husband how his massage went… he too experienced pulling down of pants but thank goodness no farting. I’m not sure if anyone else experienced the same thing? I didn’t think they were allowed to do that?

I just went back after being gone for over 6 months using the Groupon again. It was worth every penny! And I drove over 45 minutes in traffic just to go here.
Andrew was amazing. I walked in barely able to stand up from a pulled muscle in my back and I walked out feeling fantastic. He’s a miracle worker. HIGHLY recommend. I only wish I’d gotten the sauna package. This will become my regular massage place!

I purchased a groupon for a deep tissue massage and facial. It was a great deal. The shop is very clean and professional. I was immediately greeted and assisted. The deep tissue massage was a full 60 minutes. The lady who preformed the massage was kind and polite. She worked hard on getting out the knots in my shoulders and neck. They added a hot stone massage for an additional cost but it was definitely worth it! The heat really helped relax my shoulders. The facial was okay. I’ve received more in depth facials at other spas, but in their defense the groupon was for a «‘mini» facial so I’m guessing it was their most basic procedure. All in all was good service and i was very pleased.

I wanted to give a 1 star for the customer service. 3.5 stars for the massage and facial.
I made an appointment after purchased the groupon deal. I somehow couldn’t pull out the groupon App from my phone. But, I could show that I did purchase the groupon by providing the order number to them, plus I am a new customer. The stubborn lady at the front desk insist that I have to provide the code otherwise they just want to send me home or I have to pay for the service. I’ve never experience this type of customer service. In many stores, they will understand and tell me to call back for the number as soon as I can. They won’t let the customer to go home from the site and print the groupon and then go back. But, they made me to go back and print the paper, otherwise, they won’t take me.
The lady even complaint about me in Chinsese (which I can actually understand). She said there is no customer like me who wanna argue with them since it’s my fault. Well, it’s obviously not my fault but the app of groupon couldn’t show my groupon voucher properly.
I just think that they handle the customer in a wrong way. Nobody actually has fault at the beginning, but they should politely handle the situation and be understanding about the situation that customer has.
Anyway, the massage was done by Jenny and it is okay (not too bad) but I’ve been a better place for less price (regular price is $ 100). The facial was done by Wen and it’s so so, nothing special. She just exfoliate my skin and did some massage on my face.
PS. After I went home and got my groupon printout. They accept me and told me that they would upgrade my massage service since it’s my birthday and they apologize the inconvenience. i think that’s why I am giving them 2 stars instead of 1 star. They really shouldn’t piss the customer off first and try to compensate afterwards. Plus, their service is not the BEST in the area. They should be more humble.

I was immediately greeted up on entering the door. They offered me water/​tea. Then soon I was whisked away in to the room and on my merry way to a massage. It was amazing. The therapist’s name was Nancy (ask for her, she’s a very nice Chinese lady). She asked me if the pressure was good and noticed when seemed bothered by anything. I get massages about once a month, and this is one the the best therapists I’ve seen. As for the facilities itself, it was immaculate. I’m very picky about what spas I go to and this is definitely a welcoming, lovely and clean place.