H&R Block

I was so behind and frustrated with my tax situation. I came here and Gina was so patient and so thorough It kept me relaxed the whole time we sat there. She was personable and knowledgeable. I will go here from now on. I’ve never had such a good experience with my taxes :)

My review is for the H and R Block services outside of the normal tax preparation season at this office. I have always been satisfied with the services of other offices in season. After going to another H and R Block location to file amended returns and forms for the recovery of overpayment of payroll taxes, I received back a collection of letters from the IRS saying that things had not been calculated correctly. My taxes are extremely complicated, so this was not at all a surprise. I made an appointment at the Walnut Hills office and after sitting with the tax adviser for more than an hour and a half and explaining NUMEROUS times that I did not know how their other tax adviser had arrived at the calculations she had, I left all of my paperwork with them and went home to collect the additional information they requested.
Despite emailing this information to them the same day, I called them the following week (they’re only open on Monday, Wednesday and Friday) and was told that they «never got the email.» I reforwarded it to them with yet more information from the IRS, and waited to hear about the status of this paperwork. And waited. And waited. And waited. And called, and waited some more.
Long story short, it’s been SEVEN WEEKS since my initial appointment and I still do not have any idea of when this is going to get done. Meanwhile, the IRS owes me some 3K and I am waiting for the H and R Block «tax pro» to do something she told me would take 30 minutes. If they don’t have the manpower or the knowhow to fix their own colleages’ mistakes, they should simply say so. It’s a totally unacceptable lack of communication on their part, and I am DONE with dealing with this office. If they can’t take care of it today, I will be picking up everything and making an appointment at another office where I will hopefully be able to get the services I need.

I have come here every year since I purchased my house (prior to that I filed using their online software). Their office is always helpful, friendly and keeps to their appt times which I love since my time is valuable to me. I love how their office is open year round and just in case the IRS wants to be nosy they are there to support you and will let you know that also. I highly recommend this office to anyone, I am not sure about prices but I believe in paying for service so even if they are a bit higher it’s worth it to me.

The associate drastically underestimated my cost and would not honor their initial quote. My CPA is great — E. COHEN AND COMPANY, CPAs — everyone should go their for a quality job.
I usually go to my CPA, but this year I wanted to try h&r block for a more do it yourself approach. When I first sat down I asked the associate for a estimate of the cost. She says about $ 125. My CPA charges me $ 75. Since it was only a $ 50 difference and I was already at h&r I thought oh well lets just get my taxes done and over with. After we finish she tells me the total is $ 227! I asked what happened to $ 125 and she says «oh, I guess it’s more».
My taxes are not complicated. Simple w-​2 and investment portfolio. That is it — I’m single, no kids, no mortgage, no deductions, no anything. I understand if I have a lot stuff to incorporate into my taxes, thus making an initial estimate challenging to quote, but my situation is pretty normal and straight forward. They should see w-​2s all day long making it easy/​stranded to give an estimated cost.
After she tells me the cost I had to escalate to a manager to ask how/​why I was misquoted and if they will honor their original price. Of course they declined and said it won’t happen next year. Well it definitely will not happen next year since I WILL NOT GO BACK TO H&R BLOCK.
Then they told me «if you bring in your last years tax returns, we will look them over for free to see if your CPA missed anything». They said this as if they are making up for overcharging me. Except this is always free… Thanks for nothing.
I want my billion back!!!

Do not get your taxes done here. Awful service. We are in the process of filing a complaint against one of the employees. She was quite rude and unprofessional and screaming at us. She definitely needs to improve her English as well if she needs to use it for communication with clients. We have been doing are taxes for years there and have never encountered such an awful experience. I’ll keep you posted with her name so that you don’t use her to do your taxes.