Fitzgerald Toyota Service Center

This is the absolute worst service center on earth. They are degrading, rude, and wield their authority at every moment. Do not buy the loaner car for life service plan as they will tell you that mileage maintenances (5k miles, 10k miles) are not eligible for loaner cars. When I returned with the loaner car contract that indicates «maintenance is eligible» I found myself with 4 men around me all verbosely insisting I was wrong. They pulled out the sheet advertising purchase and aggressively pointed to «restrictions apply,» when I asked what was on the list of restrictions he yelled «I don’t know.» As a woman that is 5’1″ and 122 pounds I felt very overwhelmed and my safety threatened by these men as they all rose to stand to point to this. Although the service has been fine the desk workers are rude, aggressive to women, and create an unsafe environment. Please do not use this service center.

I’m here now to do my 20K mile oil change/​service and I’ve been here for an hour and a half. Ridiculous. The guy at the desk Mike said he would «see what he could do» about getting my service done faster. Pretty sure he didn’t do anything. The place I used to go to took 20 minutes. Never coming back here. I gave them another star because the guys that take your car and open the door for you are very nice.

I’m not a fan, and I won’t be returning. Brought my car in for basic stuff (oil changes, tune-​ups) a couple times, and every visit lasted way longer than estimated, with no communication from staff. On my last visit, I dropped my car off in the morning for an oil change and general 5,000 mile check-​up, and it somehow took ALL DAY to complete. I called multiple times for a status update, and kept getting the run-​around about it being «almost done.» By the time it was ready and I picked it up, the service manager who’d helped me in the morning had left for the day. Okay then.
On top of that (and this is really what convinced me never to return), the male staff constantly called me things like «sweetie,» «honey,» etc. Yeah, I’m not your sweetie; I’m a grown-​ass woman performing a business transaction with you. Treat me like you would any other customer.
I just don’t really trust this place and never got any good vibes from the staff. No thanks!

I don’t get the customer service here! 3 min late to an appt. and the guy says that that won’t be able to take me because they are backlogged? Then why make an appointment? The service rep said the guys get upset when there’s a last minute appointment? Why then have those times available? How about a customer who gets P.O.ed from incompetence?

I am updating this review and giving them the same one star I did last time. The reason being is I brought our other car to another dealer today for a standard oil change and what a different experience. Everyone was nice and helpful and more importantly they did their job very well.
Brought our Toyota Rav 4 here for a standard oil change a few months ago in 2015 and again like the time in 2013 (husband likes me to take cars to the deal we bought the car from). Again service was horrible. By the way in 2013 service manager had me bring car back and he found I was correct they never did the oil change.
Again I had to call them and a service manager, because the indicator light which is one of the reasons the car went in was still on when we left. He said «too hard to get rid of those» really??? Again fluids not topped off when they said they did them. He also, said «someone might get fired by me calling and that I might consider thinking about someone’s job». While I would not want someone fired how about a teachable moment. I won’t forget our conversation, hence my writing another review. Husband will have to deal with his car going to another shop. Shoddy workmanship and poor service/​service managers not worth it.
Do not take your car here. They also try to sell you things you don’t need.
Given my great experience somewhere else today I felt like updating my review.

The work done on my car and the explanation/​friendliness of the staff were fine. My problem is with their procedures and the timeliness of getting my car back. I took a morning off work to get a check-​up for my car. There was some additional work that my service advisor said would take 1.5 hours, which was fine. I get back to the dealership after about 2 hours. I understand that things can run late and I still have a little time before I need to get to work, so I wait. I saw my advisor at his desk when I got back, but now he’s gone. I need to leave soon to get to work on time, so I ask someone if my car is ready. She checks the system and it’s now. I’m getting worried because now I’m probably going to be late. I ask someone else to check how long I have left to wait, and it turns out that my car has been ready this whole time. The paperwork has just been sitting on the advisor’s desk while he’s on a break or something and hasn’t been put in the computer. By the time I get my car and leave, it’s been almost 3 hours, which is twice as long as it was supposed to take!
I don’t know if the paperwork was put on my advisor’s desk before or after he left. But either way, it was incredibly poor service. There should be procedures in place for other employees to finish the process and get people their cars back instead of just letting the papers sit for who knows how long while someone is out at lunch.

I would say find another service center. This service center does not follow through on their commitments and fails to communicate the key details of vehicle service in my experience. The last time I brought my car in it was sent to another shop for work. To make matters worse my car was left at that shop. I raised the issue to the dealership but they have failed to follow up with me with an understanding of what went wrong.

Worst two service experiences for a Toyota Avalon Hybrid in 25 years across all makes of cars and various regions of the country. First in 2014– waited for 3.5 hours and about 6 reminders and still it was not done for what should have been about an hour. Kept getting the same response that it would be ready in 5 mins so on and so forth but the car was not even taken inside. Talked to the manager sa well but just wanted to brush me aside. Second time in 2015– same rep and explained what happened and the same experience and took 3 hours for an oil change after a couple of reminders. Absolutely the place to avoid!

I have been going here for ovee 15 years. I have mixed feelings. I love the service manager I got to everytime, Steve Winkler and I am happy with the way they go out of their way to keep customers satisfied. Recently my 2007 Toyota Camry Hybrid developed an issue that needed Toyota to send someone to look at the car and both Steve and Gil briggs the Service head honco kept me appraised and gave me a loaner car. I have never felt like they ever sold me any service that was not necessary. DId I mention convenient times and open on Sunday as well.
Now why do I have mixed feelings? I think few tweaks to customer service maybe necessary. The welcome at the door from the team that takes your vehilce for you is always fantastic. Late in the evening is probably a time when a little more supervision may be useful. from observations, i feel more training is necessary in customer handling so that no one talks down to customers.

Good service. A little pricey. Minor glitches on occasion but overall they get it done. They correct their mistakes and do their best to deal with any service problems. I’ve been going there for 25 years and they are honest. Very convenient auto service.

Absolutely the WORST of the Fitzgerald locations for service. Arrived on time for service appointment and left the car, but representative NEVER called to outline service details. After two calls later in the day, I was informed a part needed to be ordered and they would try to get it from another location the next day. Received no call from rep the following day and after I called them, I was told the part didn’t arrive, but they would try to have the car finished the next day. No loaner or rental car was offered so I made my own arrangements to get one. When I arrived at the center, the rep said ‘Sorry. We can’t give you a car. long pause. ‘Because your car is ready.’ Like he was really doing me a big favor. I would sell the car before I would use this location again.

Very friendly staff and quick check in. Clean waiting room and free coffee. I had an appointment for a recalled item (by the way, I had to previously come in and waste an hour of my time to have them ‘verify’ my vechile before they could even order the part) and ended up waiting a while. Upwards of 2.5 hours as I write this, but I’m expecting it to be longer. I realize that things take time, but I have a job and would’ve appreciate a heads up so that I could drop the car off and come back. When I asked at 2 hours of waiting what this status was, I was met with ‘they’re working on it’. No normal adult has hours of a weekday to wait around. Maybe it’s because I’m not paying and this was a recall? Either way, I am not coming back for any reason in the future.

Great experience. Saved me money, car works better than ever. Nice taxi service, and fast good work. Won’t go anywhere else.

Went in for my first service (which didn’t include oil change because of synthetic oil), free because of Toyota Care. I was offered Car Wash, also for free and the service was done way before promised time. In about 30 or 40 minutes, which is amazingly quick, considering it’s the summer rush.
They were nice and everything was very straight forward, I was surprised there was no upselling, which is awesome. I was afraid because of the bad reviews, but they’re great for servicing.

I have come to this location for service on my Corolla a few times. Today, I’m extremely disappointed. I scheduled an 11am appointment, arrived on time and checked in. I am, unfortunately, still here waiting for my oil change and tire rotation; that will make 3 hours very soon. Three hours for an oil change and tire rotation? I saw my car moving at 1.5 hours, thinking it was moving in from being finished… but it was just going in. Just going in… after 1.5 hours? With an appointment?
I’m a teacher, and today was a day off for me to conquer my long list of errands I don’t have time for on a regular work day/​week. I have already wasted 3 hours of my day, where all my errands could have been finished already. Three hours I cannot get back. I have seen other customers walk in, sit down and be called for their finished car before me. I’m very disappointed and upset. Did I schedule an appointment for nothing?

I’d give more stars for service but their kids area SUCKS! I have to come in with my kid for an hour and very disappointed with the space. I expressed my thoughts in the past but no updates were made. I’m taking my car else where if the space isn’t updated.

Visited this place for a recall. This is the second time I take my car. The first time they left a phone and a rag inside the hood. Yes, A PHONE near the battery. I wanted to give them another chance and this time was worse. Luckily the employees are friendly but two hours after «fixing» the recall, the recharging light turn on and my car died in the middle of the road. I never had any problems with my car. I have a very trustful mechanic so I was surprised. I am definitely not taking my car here again, not even to fix the things they messed up (alternator and band in a 70K vehicle). They also give you a long list of things to do to your car such as «ventilation treatment» for $ 43 and a cabin filter for $ 25. Never EVER again!!!

Customer service is kind and friendly. However, whenever I go here, I get a long list of expensive repairs I need to get done. I take that list to a «mom and pop» shop near Shady Grove (Fred’s his name) and he tells me at least 25−50% of the items they tried to sell to me where «BS». They would have charged me about $ 1K, where he charged me about $ 400. So this is all to say, be careful when they give you a list of «must get done items” – listen carefully and get a second opinion before you give them the thumbs up.
Waiting room area is nice, which is good because the wait is always long.
UPDATE ¹¹⁄₇: Comment below says management has contacted me to resolve my review/​issue. This is not true. No one has reached out to me by phone or email. Thanks.

Avoid this service center at all costs! If you are on the fence about whether to come here or not — DON’T! I went twice, once for my state inspection, and once for A/​C service. Both times took multiple visits, and both times I left worse off then when I came in.
For the A/​C service, I had to come in eight times over the course of a month due to recurring problems, had two bad compressors put in my car, and my A/​C is still not working. The biggest problems with this service center, and the reasons I will never be returning here again are:
1) There is a severe lack of testing and quality control on repairs. I do not feel like it should require 8+ visits and 17+ hours of my time to work out problems with an A/​C system.
2) There were countless missed promises and deadlines on the timeline of the new parts arriving and the time required for repairs. If I was told realistic estimates of how much time this process would have taken, I would not have needed three loaner cars, and I would have simply taken my business elsewhere in the first place.
3) There was a severe lack of communication throughout the repair process. I had to initiate a call to get an update about the status of my car. I had no idea what time or even which day it would be ready.
After my bad experience with the A/​C repairs, I spoke to the service manager, asked for and received a full refund, and will be taking my business elsewhere. I will never be returning here again, and I hope you do the same. Save yourself headaches, multiple visits, and a waste of money, time, and sanity. I expect more from a Toyota dealership/​service center.

The bottom line is that coming here keeps life simple. I doubt it’s the cheapest way to maintain my car, and things often take longer than they say they will, but I can come in at any time, and drive out right.
The location is close to 270 and easy to drive to from a variety of places. Not much in the immediate area to do while you wait; keep that in mind. The people are pleasant by and large and they seem to have a pretty stable staff (at least, the one who I meet), which is usually a good sign.
The worst thing I’ve had happened was a recall wherein a computer part was replaced improperly and the car wouldn’t accelerate adequately. I got a loaner for a few days; they fixed it eventually. Other than that, the repairs have always come out fine, the car works.