D & M Enterprises

Called this company on a Monday – phone was answered by a pleasant woman who sounded like she might be in charge. Told her I wanted an estimate for a new roof. After a very short conversation, she transferred me to someone whom she said did the scheduling. I then asked the scheduler woman (who was less pleasant) if someone could come out to give me an estimate later in the same week, perhaps Weds or Thurs. She said they were very busy. I said I had other roofers coming out later in the week and would like to get all the estimates at roughly the same time. She then said she’d check with the estimator and give me a callback.
Never got a callback (much less an estimate) so I called in again 3 days later on Thursday. Again the same pleasant woman answered the phone and immediately transferred me to the scheduler who was terse and slightly arrogant. She said she might be able to fit me in for an estimate in about two weeks! I said in that case forget it, needed it done faster. She THEN said she might be able to work my estimate in on the following Monday, would check with the estimator and call me back.
Needless to say, that callback never came either. It’s funny how the other, very busy, A+ rated BBB accredited roofers that I contacted all managed to come out with 3 – 7 days after initial contact. Most irksome of all is that rather than simply saying «I’m sorry, we’re scheduling estimates 2 – 3 weeks out» right up front, D&M twice made callback promises that weren’t kept and the attitude communicated by the scheduler is that THEY’RE doing ME a favor.
I won’t waste another minute on D&M. There are plenty of other highly rated roofers in the Gaithersburg area, who are quickly responsive and very happy to talk to you.

If you want a contractor you can trust and gives you a fair price. This company is what you want. We had a porch installed and a whole new front door. Excellent work. The show up on time, workers are extremely pleasant, knowledgeable and neat.

Our house had a serious water infiltration problem where it was entering in a gap between the deck and siding and leaking into the basement through a sliding glass door. D&M installed flashing around the ledger board and caulked all the openings, replaced the rotten wood and sliding glass door, and made some roof repairs for $ 5500. The project is guaranteed for two years not to leak. The team was professional and, while the price was on the high side, we are very satisfied with it.

Update:
Since my last review I’ve had them come back out and replace my roof and the sliding glass door for my deck. The total cost for the roof was right on with the other estimates I got (actually a little less, I think — the other estimates didn’t include the nifty venting thing that these guys put in) and I got the same deal for the deck that I got for the patio (same guy came out to do the work, too).
No problems at all. When they did the roof I requested that they pay special attention to the chimney because I’ve been getting water in there from somewhere, quite possibly due to bad flashing. I can see from the ground where they significantly improved the flashing so hopefully that’ll solve that problem, too.
All in all, I think I lucked out with my method of «pick the closest contractor available».
If it looks like I’m going to be in this place long term, I think I’ll see if they remodel bathrooms…
Incidentally, he came by after hours to get the final measurements for the door, and I didn’t have to be home for the roof (either the estimate or the work) so I only had to take 1 day off to let the guy in to install the door.
Edit/​update again: I also had them come out and powerwash and apply sealant to the deck. The deck is new, built by the previous owner just last year, but it was weathering terribly — I don’t think they ever sealed it. It was also missing a couple slats, which I never mentioned to the D&M guys. The day of the job, I got home to the smell of sealant in the air and not only was the deck nicely sealed but the missing slats had been replaced with no mention or charge.
Honestly, D&M isn’t the cheapest on the block, but you get what you pay for. This is the 4^th separate job I’ve had them do (5 if you count the powerwash separately) and it’s all been good work.