16 Handles

I love frozen yogurt and this place became my favorite when I tried the chocolate crunch topping. I’ve never seen this topping anywhere else it tastes like Nutella with some crunch pieces in it so good! I love the mint yogurt it is very flavorful I find that some frozen yogurt is lacking flavor but this one is not. The peanut butter ones all taste the same to me very flavorful at first but it starts to lack as you eat more. The pumpkin seasonal one is really good, the flavor is strong and pairs well with the cinnamon streusel topping. The chocolate is super rich and not too sweet. I also really like the cookie dough bits topping, gives it a nice texture. The service is nice and you can ask for whipped cream they give as much as you want :)

Very unpleasant nasty smell. No eatery, especially a yogurt eatery should smell like that. I didn’t go in the bathroom, but I could believe the other reviewers when they noted how unclean the bathrooms were. I really dont like how the bathrooms are right next to the yogurt machines. If that is the only option for the setup, at least keep the bathrooms clean so stinky smells aren’t lingering into the serving area. Not impressed and kind of disgusted.

Great selections of frozen yogurt! Staff is very nice and friendly! This is the best frozen yogurt place you can go to in the area!

My toddler loves this place, but his eyes are bigger than his stomach, so we have to watch how much he tries to add. Good selection of toppings and a nice outside seating area.

Stopped by yesterday afternoon after a movie and it def hit the spot!
Not only do they have a lot of delicious flavors, but they also have different toppings compared to other stores/​cafés.
The store was clean, presentable, many flavors to chose from, staff was alright (not one person greeted us).
There was one thing that made me a little uncomfortable. The restrooms.
Very dirty and sloppy.
The restrooms def needs remodeling and cleaning.
Overall, I will be returning.

Dirty, dirty, dirty. I’ve been here twice. I cringe when I eat here, but sometimes you’re walking by and the kids just *have* to have ice cream. Tables, chairs, floors, all a mess. My personal peeve — dirty front windows and doors. If I owned this place, the staff would wash the front windows every hour to get rid of all the sticky finger smears. Go there only of you have to.

Sweet Frog? Why???
Not only does 16 Handles have more variety, it’s erotically delicious. I swear there’s something in their froyo that is mesmerizing. Their staff was friendly, welcomed me and my gf as we walked in, offered a sample cup, told us about the new flavors that just arrived, provided us more toppings when a few were near empty, and the place was super clean. Last time I was in Sweaty Frog, there was froyo on the floors and on the walls.
Thank god for 16 Handles!

First off, they are the only frozen yogurt place to offer mint choc chip so that makes me happy and I enjoy going there only for that reason. However, the cashier is unfriendly and only sits on her phone at the register. They do not officially open their doors until 12:15 or so. I went there at 12 for lunch and at 12:05 they were looking out and watching, yet they were cleaning the machines still. They could have told me that they were having issues, but choose to ignore me. I waited until 12:15 and then I left. This has happened several times. The owner needs to find better employees who are on time and not just on their phones behind the counter all day. If it were my company I would definitely make some changes. I have been going to this yogurt place since august and she never once offered me their yogurt card, she just does a terrible job at working. But the yogurt is good and I will still attempt to get inside the store!

This location isn’t as busy as the Rio location, but it definitely isn’t as well kept up. I came here on a nice Saturday after lunch and the place seemed pretty messy (table and chairs strewn about and pretty dirty). The machines themselves didn’t look like they were clean either.
Flavors and toppings are the same as the Rio location, so not much new about this location.

My review actually has nothing to do with the shop or the product itself and everything to do with the franchise owner of this location plus the one at Rio. I work with a non-​profit org based in Gaithersburg that was interested in having a fundraiser at 16 Handles. I called repeatedly, paid an in-​person visit, and wrote an email. I was constantly shuffled around, told the owner (Daniel Choi) was at this shop, no he was at that shop, he’d be in at 4, no I’m sorry he’s not here, he is too busy to talk right now, etc. I was directed to send him an email to his Gmail account, which I did, and got no response. After 5 days of chasing Daniel Choi over the phone, I tried one last time. To my shock, the girl who answered the phone asked me to hold on as he was actually there in the shop. As she went to retrieve Mr. Choi, I actually heard him say «Tell her I’m not here» in the background.
Upon hearing this, I called 16 Handles’ corporate office to report Mr. Choi’s behavior. I spoke with the VP of Social Media/​Community Relations. He was appalled and assured me he would speak with Mr. Choi. As it turns out, my org’s fundraiser has been scheduled at another location where the people were more than willing to work with us and more than happy to receieve our traffic of 75+ people in a span of three hours. But I am disgusted with Mr. Choi’s behavior, attitude, and lack of respect for paying members of the public and reps of non-​profits. I don’t expect every business to lend a hand, but I do expect responsiveness and instructing employees to LIE to members of the public is unacceptable. I will NEVER visit a 16 Handles again that is owned by Daniel Choi and operated by his employees.

Yum yum! Fat free yoghurt low low fat yoghurt turned into vanilla chocolate strawberry ice cream pull the handle of anything you want with any topping you want! Heaven :)

Great selection of frozen yogurt each time, from non-​dairy to no-​sugar-​added options. The place usually is very clean; the frozen yogurts are never out of stock; and the toppings always look fresh and are refilled promptly. Overall, great experience each time!

I do NOT like a lot of options and complicated flavors and this store offers just that. I really like the root beer flavor, but they do not offer it anymore:(I still love this store, though, but I try to limit myself once a month because of the sugar content.

3.5÷5
Living up to its name, certainly a lot of options to be had here. Yogurt is a-​ok, not the best I’ve had, but decent. The creamy desserty flavors (peanut butter, red velvet) are better than the fruity ones here, although some of them, like other people have stated, are reaaalllyyy sweet. Texture is a little hit-​or-​miss too. Some are a little too runny, some a little too icy, a few just right. It’s all about getting those sample cups first and getting the lay of the froyo land!
I’m not sure if it’s the number of yogurt handles or the number of small children or what, but the store itself is a little… messier than other froyo places. It still has the sleek design and cool digital displays, but its ruined by puddles of melted stuff, spilled toppings and sticky counters.
Solid place for a cold sweet treat in the Kentlands, though! Great location, hope it’s here to stay.

16 handles, 16 flavors.
Most of the flavors are suitable for those who enjoy sweeter frozen yogurts.
Not usually a fan of sweet froyo, the coffee flavor was not so bad for dessert.

I’m scarred from this place. I don’t think I will be returning anytime soon.
When I finished paying and left the store to eat it while walking around, I had two bites and then I saw a fly in my strawberries! I had to throw it away. The strawberries were too sour too. It was very disgusting!
It’s pricier than a lot of other frozen yogurt places around this area, and it doesn’t taste as good.

I’ve had good fro yo and I’ve had bad fro yo. This is alright fro yo. It’s conveniently right at the entrance of the Kentlands next to the movie theater. I walked in and observed the 16 flavors ranging from chocolate, red velvet, sour apple, cake batter, graham cracker, oreo, and original. I’ve found that the handles were quite difficult to pull down, could use some loosening but I was left confused for a moment because I thought the machines were broken. I chose a mix of three flavors oreo, graham cracker, and red velvet. When I get fro yo I like to put a little fro yo then add some mixings and going back and forth. The mix in’s were a variety, mainly your typical fruits, candy, nuts, coconut, MOCHI!, sprinkles, cookies, cheesecake bites, and granola. The staff were helpful I guess, they did their job: they greeted me (and I think because I came in going straight to the cups then self serving they figured I did not need assistance), when I got to the counter she asked me if I needed a lid to go, she rung me up, put my dessert in a bag, and wished me a happy new year. I found the red velvet and graham cracker too sweet for me. I prefer more of a tarty-​ness but if you prefer your’s sweet then try them. I intend to go back because I didn’t have a bad experience and would like to check out their other flavors. Also when I came it the store was appealing, machines and counters were wiped down, and the floors not sticky.

Woah! When did a 16 Handles open up in the Kentlands?! It’s right next to the movie theater, which is über convienent (although, I can see a huge crowd/​rush in between shows).
The store itself was small but cute. The toppings bar was nice and clean. It was 9pm, so some of the items were already gone and I don’t blame the cashiers for not replenishing them with only a few minutes left before closing, but just an FYI if you’re trying to squeeze in a last fro-​yo of the night.
Hilariously, my inlaws and I ended up spending considerable time dissecting the handles of 16 Handles. The handles are too tight… my mother in law claims that she hurt her hand on the chocolate handle… haha! She didn’t really, but you can tell, she struggled with pulling down the levelers. The handles could definitely use some loosening up. I’m sure many parents bring their kids here, and the easier it is for kids to manage this themselves, the less harried the parents will be (plus if it’s easy enough that the parents don’t need to help the kids, you KNOW the kids will be pulling down a CRAPLOAD of fro-yo…which only means more sales for 16 Handles… I’m just sayin’…there’s a good business reason why they should do this!).
But I know, a tight handle is pretty ridiculous to focus on, but I have some pretty inanely bizarre conversations with my inlaws. Haha! I love them, but you can *so* tell that they have no idea what to make of me!

16 Handles is very good over all but the floors are very dirty and sticky
but i really do like the variety of yogurt and toppings but i do feel like sometimes the cashiers are kind of young but i have to say the staff is very
friendly and nice and helpful.
**This was written by my youngest daughter, but I agree with it.
Keep this place cleaner and it would easily move up to 4 Stars!

It was exciting for my sisters and I when we drove by the other night. I’m not sure if it was closed or it wasn’t opened yet but we decided to check back during the day soon. Today was that day. Prior to opening, this store location had been vacant for probably a year. Being the froyo lovers that we are, we had to check it out. They still don’t have their name up outside, we had no idea what we were walking into. We know its froyo because of the 16 self serve dispense thing in the wall.
Upon walking in, we were greeted by the girl at the counter with «Welcome to 16 Handles». Ah, so this is 16 Handles we learned then. I didn’t see any signs up about pricing but as we paid for our froyo, I saw that it is $ 0.49/oz on the screen. As their name suggest, there are 16 different flavors to choose from. I stick to my usual fruity tart flavors but they have sweeter flavors as well. They also have a good selection of toppings.
The one thing I found that could be improved is the temperature of the products. It could be a bit more frozen. It was a bit too soft and melty already as you dispense into the cup. I was only halfway done with my froyo and a lot of it has melted into liquid in the cup already! :(Being right next to the movie theater and with summer upon us, I hope to see good business for them. I’ll definitely return but I hope to see a little improvement in the quality as mentioned.