West 20

Moving away from home is never easy. When looking for apartments, you try to replicate the feeling of home, especially when you’re away at college and haven’t a clue as to what you’re expected to do.
West-​20 has become my home over the past year and I couldn’t see myself living elsewhere. Why? Simple. The staff at West-​20 are always gracious and willing to help. All of the managers (Dixie, Daryl, Tammy and Jason) have somehow become my mini family. Of course it’s probably part of there job description, but nevertheless they truly embody the perfect team.
West-​20 gets 4 out of 5 stars for the simple reason that I’ve had several issues with my apartment. Of course some of these issues were out of their hands, but in any case they’ve managed to take control of the situation and made me feel as though my issues where not to be taken likely and for that I am grateful.
The apartments post renovation look unrecognizable (in a good way) compared to what it looked like before: new appliances, new floors and new furniture.
I love my apartment and when the time comes to move out, I will always remember West-​20 for making my college experience a little better.

West 20 does a good job. Maintenance always completes my service requests on time, I feel safe in the community, and I love my covered parking spot. However, the general manager is hard to contact when I have a question about paying rent.

First off, the manager Dixie DOES NOT care about the residents or take us seriously ever. The entire management thinks that because I’m a student that I don’t matter. Every time I’ve had to talk to management over the past two years I’ve lived here Dixie barely even looks up from her computer to address me which was infuriating as I was trying to resolve getting charged twice for rent that month both times.
There have been many other issues mostly related to rude staff and management. For example, when I first moved in our refrigerator made an extremely loud noise every 10 minutes. We submitted a maintenance request and were told that since it was still working there was nothing they could do. After a few months of living with this and trying to get the office to fix it on our own, my mom came to visit. My mom complained and we had a new fridge three days later. Why did I have to have my mother complain to be taken seriously when I’m the one paying rent? Another time, my roommate went to the office at 5pm (an hour before closing) to drop off her rent check. There were people in the office but the door was locked and they ignored her knocking.
OH and lets not forget the time that everyone in my apartment received a letter that said West 20 was going to evict us over a $ 3 utility overage that they never told us about, only to receive an «Our bad, jk» letter the next day. Thanks for the heart attack jerks.
On the other hand, maintenance has always been extremely friendly and professional, I don’t fault them at all.

Management is rude and extremely slow to respond to their residents. They’re unequipped to deal with such a large community and service suffers, as a result. Getting in contact with them post-​move out has been nearly impossible and, in the end, they had charged me and my roommates fees incorrectly and it took 2 months for them to solve this issue. Be wary of moving here, there’s a reason that a name change is necessary, but the issues that were prevalent when it was named The Estates (and the bad reviews their former namesake received) still exist!

The business will not stop spamming students’ emails.

So disappointed, this place is beautiful. However the new management does not help you at all. If you need maintenance your better off doing it yourself.
I have been asking for two weeks for an exterminator to spray for bugs and no one has come. I asked for a new box spring since I had spiders living in mine, now I’m sleeping on the floor because they have not brought me a new box spring.
It’s annoying, you would think that with new management you would get better services but not at all.
I’m from New York and the services is up keep, this new management in «west 20» has shown no improvement.
Best of luck to those who want to move here.
I call the office almost everyday asking the same exact thing and I get the same exact answer.
So glad I’m not from here and don’t have to deal with such a poor job in NY.

I didn’t live here, thank god I was smart enough to not sign that lease. The leasing agent lied to my mom and I’s face, and I figured the place was party apartments by the design and location. There are a lot of Greeks from UF that live here, and the bus service is horrible. I’ve seen huge groups of students standing at the bus stop for long periods.