Sears

Oven is broken, under total warranty. Sears repair ordered part it will be here ¹²⁄₂₄. Looks like to cooking at home. Still waiting on a call back from their warranty department, 8 hours so far, Sears has lost me as a customer.

Not sure of the young man’s name that helped me when I picked up my grill but he was helpful and very polite.

Charles in appliances helped us out a lot and wasn’t pushy for a salesperson. All the people I’ve dealt with at this store were friendly.

Sears Has good items for sale… However – shop here if you don’t mind feeling like your invisible… poor customer service

We have had two experiences with Sears in the past few months. First we bought a dryer with them, and the sales guy was very informative, smooth transaction, delivery was a bit rocky with the guy being nasty sweaty and complaining about the other delivery guy not being any help (I never saw his partner) but he installed the dryer just fine and it works great. it was not above and beyond but it also wasnt subpar… but then there is this…
Yesterday we went back in to buy a new DVD Player, and the place was a ghost town. We went to the shoe department first… no one… then onto electronics… seemingly no one. We meandered a bit also looking at TV’s …still no one. We might have had some questions, in fact we did and then figured it out on our own. At one point an employee walked by us and didnt even glance our way, walked around where we were… nothing. We went out to the main aisle. spotted another employee but he was too busy on his cell phone to take notice. We chose a DVD player, and went looking for someone… anyone to ring us up. out of the corner of my eye I spot a female employee (dark hair, glasses) just standing… not 10 feet from where we were… and she asks us if she can ring us up. I believe she was hiding, like a scared baby antelope in the high african grass, and we were the Lions who wanted to buy a new TV for the pride… not a peep from her the entire time we were there. Missed opportunity little antelope. She rang us up so quickly and without emotion, I am sure she was ready to get back to doing nothing (her department looked like ass)
So hit or miss with this place. Good prices, good sales, customer service is lacking.

If I never shop at a sears again, it is the fault of this specific store, its sales staff, and its manager. Why? I was interested in a new sander, but could not decide between two. Sales guy … no help.
I said «can I buy 2 and return the one I do not want if it is unused.»
«Yes, no problem.»
So, I buy 2, try to return one … «we want a restocking fee.»
«What? The sales guy did not say anything about that, I did not read/​know that, the machine is unused.»
«This policy is on your receipt.»
But, I did not get receipt until AFTER I bought the thing.
Speak to the manager … no help.
I hope you guys enjoy giving folks the run around and enjoy your restocking fee on stuff. I am done with Sears. And, Craftsman tools are junk. My drill’s battery went bad real quick, for a little more than the cost of a replacement battery I bought a new one with extra battery at Home Depot.

Sears gets 3 stars
Giving 4 for review because of their pick-​up department.
It’s the easiest store to pick up online orders. Just walk in, scan your receipt, and the count down timer starts for them. Usually always deliver the item in 60 seconds or less.

A well run store for the most part. Best employees are in Appliances — since they work on commission, they actually care about making sure you get the right product the first time, and will actually work to make sure you are happy.
The tool dept is good, and I have even done some shopping in the men’s department for jeans and underwear and whatnot. My ex-​g/​f found some pretty cute tops and even some lingerie items that we could both enjoy.
I’ve never been a big Sears fan in the past, so this store was a pleasant surprise.

Man I was going to write this amazing review about how Sears is ho-​hum and how I had this great unexpected experience and then I get on here and Kevin W. has stolen my sense of humor and outdone me!
I went to good old Sears looking for a pair of shoes to go with a dress for a wedding I was attending and was greeted by Mary. Despite my hesitance in asking for help, I eventually gave in and she turned out to be great! She was patient and helpful as I tried on nearly 10 pairs. She also gave honest feedback and wasn’t just trying to sell me stuff.
As someone who works in retail myself, it was nice to be on the other side of the equation and feel like she really enjoyed her job and was there to help me and wasn’t miserable like I am most of the time.

Let it be on the record that I have not purchased clothing from Sears since I was in middle school and my mother explained to me that store-​bought corduroy pants from Sears were «in». In her defense I think that when I was in middle school they were.
So when one considers where to shop for a new plasma screen television, Sears is not the first store to come to mind. Unless, of course, you’re my mother. So after explaining to her my desire to purchase a new plasma screen, she insisted I at least check out the Sears website.
I did. And I found an amazing price on a one-​day-​only sale for a 50-​inch plasma (yes, Mike W. I know you think tvs are the manifestation of the devil). My boyfriend and I decided to go down to the Sears here in the Oaks Mall to actually look at the TV before making the purchase. After several minutes of cruising the TV section, we were greeted by Jacob. A very nice and casual salesman. He answered all of our questions and took all the time in the world. In fact, he was so relaxed and low-​key I had to ask if he worked on commission (he does).
The entire experience in Sears was first rate. And my mother’s right. When it comes to warranties, electronics and appliances there’s not many better places. But I’m still not buying anymore corduroy.