Pros: the doctor was friendly, efficient and got my prescription right. Cons: the absolute worst customer service I’ve ever experienced when buying glasses. They were friendly enough, just incredibly incompetent. I had to make multiple trips and change frames three times because it seems that fitting glasses sometimes«takes a few visits». Huh?! I’ve been wearing glasses my whole life and never, ever had to make more than one visit to get the correct frames and get them properly fitted. A person of average intelligence would do a better job fitting frames after watching a YouTube video. Absolutely pathetic that these people’s are allowed to do the job that they are obviously so unqualified to do. I got my glasses there almost a year ago, and no, I am NOT satisfied with them, I just got tired of dealing with incompetent people.
Dana A.
Classificação do local: 5 Cincinnati, OH
I went here skeptically because I had never been to a commercial eye place. Dr. Griffin was fantastic though. He was thorough, knowledgeable and kind. I left feeling weird because I could see so well! This Dr. is good at his job. I highly recommend him. I also felt the prices were really good, spet the lest I’ve spent on eye wear ever I think.
Farshid R.
Classificação do local: 1 Gainesville, FL
I have now visited their office for the fourth and final time within 8 months and my prescription still not right. They are more concern about charging each time than getting it right. When I refused to pay the fourth time, they had me sit outside the room and kept taking while they held lenses over my eyes. Apparently, they had to charge to take me back to exam room. Very unprofessional. Customer satisfaction is not one of their criteria. I now have changed my lenses 3 times and thanks to my glasses maker(not Pearle vision) that they have not charged me more than once.
Amanda G.
Classificação do local: 3 Gainesville, FL
This was seriously the only place in Gainesville which took my insurance, so I was forced to go here. Dr. Rubin was friendly and explained things pretty well, but I had to wait 30 min past my appointment time to be seen and when picking out glasses the girl out front told me everything look good on my face. I appreciate honesty in my salespeople, not you pushing Burberry frames onto my nose. Definitely sales geared with being in the mall over being an optometrist’s office, in my opinion.