Firestone Complete Auto Care

My husband and I were driving back cross-​country from my grandmother’s funeral with our two young kids when our tire pressure light came on. The metal cap to the air plug was stuck, so my husband found the Firestone on Morrison Road and pulled in. Gaster and his colleague Tim realized the plug and tire pressure sensor needed to be replaced and began working on it right away. The technician, Rocky, was fantastic– thorough and quick. They even had toys hidden away in a big plastic wheel drum that kept our 2 and 4 year old entertained while they worked. We were back on the road in just a few minutes. And far from charging out-​of-​towners an arm and a leg, they were more than fair. Not sure when we’ll be back on Morrison road again, but we recommend Tim, Gaster and Rocky to those of you in Columbus!

Yesterday my wife and I were traveling to Columbus, OH to pick up her Dad from the hospital. He was scheduled to get out today and we were going to stay with friends last night and pick him up at 10:00 today. Last night after we arrived in Columbus, I checked the car since we had problems with it starting earlier and it wouldn’t start — the battery was dead. I thought about taking it to another place this morning, but I believed it needed more than just a battery check since there had been some arcing. After checking Unilocal,I found a Firestone close to our friend’s place. After we finally were able to jump the car I drove it to Firestone in Gahanna.
Went inside at 8:00 am and talked to Tim Campbell and Gaster (sorry I didn’t get his last name). I explained to them how we were driving my Father-in-law’s car and had a problem, plus I needed to pick him up at the hospital at 10:00 am. They went above and beyond expectations. They and their team troubleshot the problem, had to locate a battery at a different location and get it, repair the battery cable, and make sure the car was safe and wouldn’t have any other problems. Because of this great team and their understanding of true customer service, we were able to pick him up from the hospital knowing we were driving a car taken care of by true professionals. Thank you Tim, Gaster, and your team! Go to them if you want work on your vehicle done right without an attitude!

Went above and beyond for customer satisfaction. I took my car in for an oil changed and when I picked it up there were some lights on that weren’t on when I dropped it off. Even though they were closing they stayed and diagnosed the issue and discovered a wire on the front right wheel was faulty. Even though it wasn’t there fault they repaired the issue and didn’t charge me extra because the issue happened on their watch. If something happens work with them and they’ll do their best to take care of you and your car.

I’ve only come here for oil changes so I can’t comment on other services. As far as oil changes are concerned, I really like this place. The people are very friendly (on the phone and in person), they don’t try to oversell you things you don’t need, the appointments generally run on time (only a couple times they were 5 – 10 mins behind), and I think they always do a good job. They open at 7am so it’s very convenient for work days. And they don’t get angry at you for being a couple minutes late to your appointment (but do try to show up on time). And they fit me in on the Friday before Memorial Day weekend when I called Thursday night! How awesome is that? I was very grateful.
The waiting area is small but is never filled during early morning appointments.
Not that this matters to most people– but tim hortons is right across the street, and bob Evans is right next to it so you can run over there for breakfast while waiting on the car getting serviced.

Got me in to replace all four tires while I waited with zero notice. Final price came back $ 70 less than the estimate Considering switching to them for all normal maintenance. They pulled up my car’s maintenance schedule to point out that a competitor was trying to pressure me into unnecessary flushes. They’ve definitely earned my future business!

I went here 6 years ago for an issue with my car. After a $ 79 diagnosis they said I needed a new trasmission. I got another opinion only to find out it had nothing to do with my transmission and it was an easily diagnosed and cheap issue to fix. After talking to Firestone again they admitted the tech guessed!!!
We decided to give them another try with my truck that needed new tires. After we got the truck home we found it leaking grease on the front passenger side. We took it back and they wanted to charge us for an issue we believe they caused. After 8 hours they said it was fixed. The next day same issue!!! We will never go back and I have told many of my friends and business associates to stay away!!!

This Firestone deserves ⁰⁄₅ stars. First off, the place was so packed that there were 0 parking spots and cars had started parking in front of other cars. So a nice parking mess they had going on.
I thought I heard a clunking noise near the back part of my car so I took it in to this Firestone. When I finally got the call that my car was ready, they said they couldn’t find anything wrong but that I had a loose front tie rod end and needed alignment service and new filters. All of this I had gotten done not even a year ago for my 100,000 miles tuneup.
So instead of paying their $ 441 fee for all that, I paid their $ 15.99 inspection fee and took it to a AAA car care center for a second opinion. AAA took a look at it and said there was NOTHING wrong with my car (the clunking I heard was probably just a stuck rock), and they didn’t charge me anything to inspect the car.
This Firestone is not trustworthy. Save your money for a better mechanic like AAA.