Nutwood East Apartments

WORST apartment experience of my life thus far.
COCKROACH INFESTATION even though we were clean tenants. Neighbors were filthy and management only pushed to charge them after FOUR sprays to our own apartment. Feel like waking up to roaches on your back? Excellent! This place is just for you.
GARBAGE DISPOSAL FLOODED. Smelled like, well. You know. Between that smell and the constant spray of raid, our apartment was nothing less than disgusting.
HIDDEN FEES inside the lease, make sure you read through it! Not only did they screw us into over $ 350 in ‘vacate fees’ for not signing a weird document we knew nothing about, but we didn’t even get a full 12 months out of the contract. We got 11.
PARKING IS ABSOLUTELY NUTTER BUTTERS. Your guests have to move their car every six hours, no exceptions. Their towing company heavily patrols these ridiculous rules and tows like crazy. They tear up their parking lot to redo asphalt with very little heads up, and don’t care when you report that you now have nowhere to park. Seriously, the audacity of this place is flabbergasting.
TLDR~ VERY UNINFORMATIVE, CARELESS TO YOUR NEEDS, COCKROACHES, FLOODING, HIDDEN FEES, AND TERRIBLE PARKING RULES. I will never give my business to these people again, nor will I suggest them to any of my friends.

This place is a crap… my cousin came to visit but I didn’t even get a permit for my cousin and they treat me. like crap. One day they plan to fix the parking and i just asking nicely if there any idea on where can I park my car if its full nicely since the area is kinda hard to find a parking spot. This lady (description: white, pretty big lady with glasses) just asnwer me rudely «you can find park somewhere else» and i asked again on where exactly just get a better idea since the office close at 5 and i finished work at 5. She just answer «you can find park somewhere else.» and she kept repeating that same answer for 3 times!!! I FEEL THAT I AM AS A TENANT DESERVE TO KNOW FOR OTHER OPTIONS JUST IN CASE THE PARKING LOT IS FULL AND I DONT WANT MY CAR TO GET TOW!!! So… CRAPPY CUSTOMERS SERVICE…

WHERE CAN I START?!
This apartment complex is by far the worse experience I have had living anywhere in my life. There isn’t one positive thing I can say about it. From the moment I moved in till the time in 2 months when I will leave this dump, it has been an awful experience. The management team doesn’t care. They pretend they do sometimes and try to accomadate or please their guests but they really don’t care about anyones needs. Parking is a joke. If you have a guest basically tell them to park at smart and Final across behind the apartment complex because there most likely be any guest spots for them to park since theres only a few spots And you have to go get a parking pass just to have a guest spot. And you need the guest and the tenant to get a guest pass for part of the time, and the other half of the time u dont because each employee at these dumb apartments has different rules. 2 of our cars got towed including my own while living here and i had to pay $ 150 to get it back. this was due to maintenence on the parking structure and they left a very unorganized memo saying we needed to keep our cars out of certain areas in the complex. and i for sure knew my car wasnt in the place they were doing construction that day. and when i come out to leave the whole apartment complex was empty and they towed several other cars. they make so much money towing cars and do not give you the benefit of the doubt whatsoever. People are soooo loud at this complex. I constantly am interrupted in the middle of the night by kids partying all the time. Myself being a studious student dont want to hear partying in the middle of the night when I have exams the next day. Someone needs to regulate that! There is maybe one security guard at this whole place and all he does is kick people out of the spa if its past the spa hours. I have had maintenece workers spray my brandly new washed car with water before from cleaning the stairs and it dripping and getting all on my car. As i saw this happening I asked the man if he could e more careful because I just had washed my car and he was getting it wet. All he did was stare at me and continue working, WHAT THE HELL kind of place is this? There is one worker here named Janet. If you have to deal with her im so sorry. She is the biggest bitch ever. She is extremely rude to everyone and has no care of your concerns whatsoever, she even gives u major attitude and throws their bullshit policies back in your face. To be honest I hope they get all new managment and start taking better care of their tenants. I have shared a 2 bedroom apartment with 2 other girls for over a year now and have been miserable sharing a closet size spaced room with one girl this whole time. These aprtments are disgusting. Especially the kitchen, stuff is constantly breaking all the time, from the cabinet door handles, not to mention they turn off the water and electricity guaranteed like twice a month to do «upkeeping». Nothing is ever fixed or upgraded quality. This place is a shithole dump PLEASE WHATEVER you do DO NOT live here. i promise you, its a huge mistake. for $ 100 mroe u can live in a nicer friendlier environment at the UCE or some other apartments near campus if you are a student. I hope someoen from this establishment one day will read this and get a grip and improve this giant hole from hell

Shitty customer service and they treated me like shit. I gave this one star because I am being nice. The lady just does not care.

Alex is paid to write positive reviews for companies that are terrible and have no intensions of improving. Don’t fall for that. They’re obviously lazy and would rather hide in their shit shell and pretend that this place is nice rather than go out and fix it.

The three reviews on Unilocal about this apartment complex are completely ridiculous and untrue. Perhaps they may have had bad experiences, but that would have happened at ANY apartment, and gives no reflection to the staff and office workers.
Firstly, I’m a resident here, entering my 3^rd year of a lease. I am a student at CSUF, and have never had a reason to move because this place is so convenient. But what is convenient without this place also being worth living in?
The office staff are EXTREMELY helpful, knew my name and apartment number by the first month I lived here. Even since a manager change a year ago, she instantly got to know me through our brief interactions. When there is a problem, they are here within 4 hours to fix it. I have NEVER had a plumbing, electrical, gas, or any other issue. Although I know if I had one, they would not hesitate to do anything to fix it.
This complex is adequately priced for the area. Yes. It’s expensive compared to crappier neighborhoods. But it’s right across from a major university, and is in a safe area, WHAT DID YOU EXPECT?
The parking can be a bitch (especially the need for more guest parking), but as long as you adhere to the rules, there are NEVER any issues. The fact that people think they can get away with bending them in the first place is ridiculous. It is very clearly stated what the parking policy is here, so you are not special.
The pool is super nice, and hardly ever busy.
I would highly recommend this building. Just walk into the office if you have any doubts.

Do not live here! I’m not going to waste my time to fully explain how horrible this place is. This place towed my new car after I had called the evening b4 letting them know I bought a new car. After giving them my license plate number they said they put my car on the safe list so the next day I could pick up the physical parking permit. I wake up to find my new scion tc gone, it got towed! Worst feeling ever! Wish I could leave comment with no stars

Absolutely terrible. The apartments themselves are just ok — nothing special. The real issue here is the management is utter excrement. They do everything in their power to help nobody, even when it’s at their own benefit. «I’m sorry you feel that way» and «there’s nothing we can do» are the only phrases in their vocabulary.
The apartments have about 300 units, and 10, count them 10 visitor parking spaces. Not a problem if you find a spot? Guess again — it’s a 6 hour limit. Maybe you like to wake up at the crack of dawn to move your car so you don’t get towed. And believe me… they tow like it’s a religion. I have a unit overlooking the visitor spots and I see it daily. They refuse to sell more spots, or visitor passes — no exceptions. They tell you to park at the Marriott about half a mile away if you have over night guests… ridiculous.
It’s a college complex, which is awesome right? Except for the wannabe thugs who hang out constantly partying in the parkinglot until 2 or 3 am, breaking their beer bottles next to cars and making a general crap-​hole out of the complex. They supposedly have security that comes around ²⁴⁄₇ which I see maybe once or twice a week. Additionally, the mess they leave doesn’t get cleaned up for days at a time.
On to the on-​site laundry. Not a huge offender, it’s not open ²⁴⁄₇ (it closes at like 9pm opens at 8am I believe) which is ridiculous. On top of that, the dryers are often gunked up with gum or some sticky residue from people who haven’t figured out how to check their pockets before laundry. There’s a few good machines, but sometimes you have to wait for those. If you’re ok with gunk possibly getting stuck on your clothes, then there’s rarely a wait.
Now, on to some personal experiences that may not happen to everyone, but are worth mentioning because they definitely happened to me:
1. When signing the lease, we agreed upon a pro-​rated rent for the first month — pretty standard. I move in, and a week later, I get a letter telling me they made a mistake calculating the prorate, and I owe them more money because they used the wrong number of days in the month (it was for a 28 day month…) anyway. It was for some petty amount like 50 or 60 dollars, but why should I pay for their mistake? Going back and calculating it, off of 365 days in a year and the total rent for my year long lease, I actually found out they owed me something like $ 4. They didn’t like that response. I ended up having to wait for the regional manager to talk to me, and she finally said it was ok, and it was their mistake. Somehow the lease agreement wasn’t enough for them? That’s downright scandalous in my opinion.
2. My heater pilot went out early in spring so I let it go. Winter came around, and I asked them to light it back up (I didn’t think there was a real problem at this point). Well, after having to call them back 4 separate times over the course of the winter to continue to get the thing running, I had to get it done at night (8pm). I call the night-​hotline. They tell me if the temperature isn’t below 62 degrees they won’t fix it until the morning (it was only 68 in my apt). It was already 53 degrees outside, and I tried explaining that it will easily get to 62 before the morning. These are the asinine policies Nutwood East has.
3. When I moved in, I was warned by friends who used to live here that I will not get my security deposit back. I’m very clean, and live alone; plus, I thought they had just tore up their apartment and still wanted their money back. After about a month living here, the paint on the walls and cabinets and bathtub has started to peel off. Stains from previous owners start to rise through the carpet, and the plumbing starts to leak. I haven’t moved out yet, but I can almost guarantee they’ll ding me for their crappy maintenance. Should have listened to my friends.
4. The bedroom outlets are wired so the switch only works on the one plug where I might have a lamp. Great! Except that that also happens to be the only place where I could put a bed+nightstand due to the window and closet orientation. So my lightswitch turns on and off my lamp, and my alarm clock. It’s not a huge deal, but ridiculous electrician work. I just use my cellphone now — oh wait, that plugs into the same socket. Better not turn off that switch and have your phone die…
Random Misc Pet-​Peeves:
–impossible to turn left out of the complex during morning rush hour
–noisy neighbors (comes with college complex)
–AC wall unit sucks and is ultra loud.
–gets super hot in summer (I’m on the 3^rd floor)
–odd conspicuous circuit breaker box in kitchen
–lots of ethnic food smells in the hallway (sometimes good, but mostly turns my stomach upside down)
–constant firetrucks/​ambulances driving by at night.
–Nasty carpets lining the common hallwayd — puke stained from some awesome college parties no doubt. mmm delicious
I’m with Daisy and Brian. Zero stars!

Brian B was clever not to choose to spend his time listing all the bad things about this place.
Not only it is not worth the time, but itd also have taken him days to talk about all the abhorrent things about this apartment.
Im just too upset at this point that ill just be stupid and actually write all the reasons why.
I really wish i could give 0 star on this one.
Ive NEVER written a Unilocal review before but im doing it for the first time in my life so i can tell the world how horrifying this apartment is.
First of all,
the staff NEVER GIVES F for what you need. they walk all over you if you are a student, which i believe most of the residents are since it is right across from the csuf campus. I requested to fix the bathroom basin once and the guy came over and said it was fixed, but it wasnt. i had overflowing basin everytme i had to brush my teeth since it wont drain the water. They constantly have extremely elongated maintenance for water and gas way too often. They once had a roof job and the whole apartment complex smelled like gas room in which you could not breathe for a fraction of a second. there was chemical and pollution into the house even though all the windows were shut.
Second of all,
it is extremely hot during summer and extremely cold during winter. the electricity is about three times more expensive here so you wouldnt even dare leaving the ac or heater on for long enough.
Third of all,
the parking policy is ridiculous. I had a rental car once and they called me at work to remove the car from the parking lot since it wasnt the registered one with the permit, otherwise itd be towed away. IN THE MIDDLE OF WORK. ARE YOU KIDDING ME? they called me about four times and even my roommate to have me remove the car from the premise in the middle of the day. wow.
I’d say living in a prison would provide more comfort that this apartment.
Look for a different place near this area if you need to move into somewhere around here. AVOID THIS HELL.

Worst experience ever. I don’t care to spend hours writing all the bad things about this place but just trust me. It’s horrible. PLEASE BELIEVE ME!