Sears Carpet Cleaning and Air Duct Cleaning

Convenient scheduling, better prices than Stanley sterner and they did a great job. Super punctual and thorough
Will definitely use them regularly from here forward.
Used them to clean all carpets and sofas.

The technician tried lo upsell me the unit cleaning for $ 200 additional to my original quoted price of $ 115 (way out of my budget). I agreed to pay a lower ammount and even they agreed too they did such a cheap job! Total 8 vents and the unit took them about 15 minutes (really, 15 minutes for a unit that has never been cleaned before… They didn’t even open 4 of the vents (which I had closed prior to their arrival) and failed to take down ANY vent to clean up which was stipulated in the agreement. After leaving they left a complete mess on the floor and two vents where they stuck a long hose to «vacuum» the inside were jacked up because the hose was way to thick for the space between the vents.
So if you asked me would I use you again? NO. Would you recommend SEARS? NO. Are you satisfied? absolutely NO!
A regular handyman would have done a MUCH better job with my vacuum cleaner than what these kids did…
Please provide better training and work ethics to your employees!

So this is the way they work. You automatically book service online. Someone from their call center in Virginia calls you. You give dates and time convenient to you. Someone from Broward County calls you & they take similar information. You get your order with the wrong date. You call them and no one answers. You have to keep calling to have someone answer. Next issue the confirmation call the day before you ask «at what time should I expect the cleaning crew?» In the afternoon.” And you say «well I made my appt for the morning.» No way to accommodate you.
The day of the appointment you are called 30 minutes before & accommodated if you are running late very nicely. The two-​person crew arrives with a large machine, ladder, some tubes, go over the number of vents & then try to upsell you. For another $ 50 we’ll put some chemical to maintain the vents clean. You say «no.» Then they try to negotiate the price down. You think to yourself «say what?!» This is Sears, a BIG corporation, without set prices … Something is seriously wrong with this picture.
The service is 20-​minutes long for a condo apt with 4 vents & one main exhaust. And all they do is vacuum the vents. No chemicals, solutions, just a bunch of air.
Word to the wise when you read these reviews don’t think it’s an isolated event & that yours will be better.
You get what you pay for. Call Rugsies instead, they are a little bit more & do a great job!

Very disappointed with Sears service. Been waiting for this service for 1 week and less than 24hrs prior to the service I receive a call saying they will charge $ 50 extra because I live in the 2^nd floor or higher? How difficult could it be to take the elevator? By the way, I live in the third Floor but thats just the convention of the building as this is actually the 1^st floor of the condo.
Such a disrespectful way to handle the situation.
Frustrated client,

Was extremely disappointed in customer service and the results of the carpet cleaning. Set the appointment on-​line.
I had to be out of town and tried to talk to a human before I left. No one mentioned a service fee of $ 15.00 (not even on the website). Was not able to discuss treatment options, only the time schedule and phone contact number. I waited for someone to call me back and it didn’t happen. There was no message on our answering machine either! I was frustrated that I had to leave without talking about options.
I did not refuse neutralizer because no one mentioned it.
The carpet had more stains after their cleaning. It was not rinsed properly! It was stiff as well as dirty water marks. After our complaint a rep came out and rinsed or re-​rinsed and the carpet looks much better. But the rep was trying to give me some BS that the dirty marks were because it took too long to dry???
The first receipt had a nasty remark about «cleaning Sears is not responsible for cleaning result no re-​service to customer.» That I did not pay tax! No tax mentioned on site or phone. Find out from second rep that there was a $ 15.00 service charge (also never mentioned) that I did pay. Nothing on their web sit or invoice was itemized.
Thank god the clean rinse made such a difference. But it should have been done correctly the first time!

I have had the worst experience with sears home department. I made an appointment last week for someone to come clean my air ducts. Today is the THIRD time I have received a time frame to be home and nobody has come. Today and last week the guy called to say he would be here between 12 and 4. Last week he had a flat tire. Today, at 3PM he calls again to say he has a flat tire. How about another poor excuse for wasting my time? This Sears is very unprofessional, the costumer service is appalling, and the manager was NO HELP. For such a big company you would think they could afford to send someone else if the original person couldn’t make it. I have used Sears a lot in the past, including their auto department, but because of this horrible experience I am done with Sears as a company and I hope you take my advice and just go elsewhere. J

They are the WORST COMPANY EVER!!! I made an appointment with them and they didn’t show up both times. They lied when they called that they are 5 minutes away and they never showed up, because they were actually 3 hours away. They quote you one price, but then over the phone add $ 50 more +++++++ ITS THE WORST COMPANY I HAVE EVER DEALT WITH. THEY DON’T DESERVE EVEN ONE STAR but have no choice in this. BUYERS BEWARE!

I’m elated to tell everyone possible about Sears Carpet Cleaning Services.
I called to make an appointment to have my carpets cleaned before our company arrived and much to our pleasure, they set up an appointment and two days later, the technician James came and cleaned our carpets arriving on time and did a SUPERIOR JOB!

I give a star because I have but they don’t even deserve that. The crew who actually came to clean my air conditioner was nice but I ordered an air filter while they were here which I was informed I would receive within 5 days and it’s been 3 weeks and nothing!!! I have been calling them for the last two weeks and have been leaving messages and getting the run around finally after three weeks I called again and still could not get in contact with a manager or the one person who handles the filter orders. I Informed them I would be filling for fraudulent charges since they charged me for something I have yet to receive. I was charged an arm and a leg for air condition duct cleaning and I ordered a filter which I never received and no it’s like I never had them cleaned because of their incompetence. Terrible customer service I spoke with a guy named Miguel every time I called who was useless!!! Refused to put me on the phone with a manager or anyone who can do anything. Will never use them again.