Ultra Brite Carpet Cleaning

I purchased a coupon for carpet cleaning from UltaBrite… I will NEVER do that again! The man came out and after finishing his cell call… he went thru the motions, as if he were cleaning my carpet! No pre-​treatment as promised and my carpet is no better than before!!! This company goes by at least 3 names,“Baby safe carpet cleaning, D&R Carpet cleaning, and Ultrabrite! Beware!!!

I had a Groupon deal for five rooms. The scheduling was easy and very helpful when I needed to re-​schedule a day before. But they messed up my time frame. I received a call from the rug technician who was polite, saying he was in front of the door at 8. My schedule was supposed to be at 10. He said he would wait for me. He did without complaining and said sorry for the error.
As a result, I didn’t have my prep time. I had to hurry up and move the things; they don’t even move a chair. He reviewed my carpet areas and told me that basic cleaning would clean but if I get the degreaser cleaning it would be much better, 28 $ extra per area, and/​or scotch-​guard 35 $ extra per area. I didn’t want any of the extras, so he cleaned the carpets with basic cleaning, it didn’t even clean the high traffic areas good, or most of the stain marks. He said some of those would require spot treatment I said, OK let’s try, BUT he cannot guarantee that it would clean which is $ 35 extra. If I get the deep heavy cleaning then the spot treatment can clean…
Whatever!!! I decided not to waste my time or money. The basic cleaning is not much of cleaning for almost any previous stains the carpets had or for high traffic areas. He won’t go over again on the high traffic areas or the stain marks which didn’t get clean. He said I need to get the degreaer for that.
My personal opinion; they try to sell extra stuff, and do a basic average cleaning, that doesn’t get rid of your stains or clean the high traffic areas. My husband can rent a steam cleaner and clean those high traffic areas and stains better.

Update: I did receive my refund in a timely manner so overall, I consider my experience with them to be fair.
Updated 01/​16/​2012 —
After posting my review, I magically received a phone call from this company so they could come clean our carpets and make it right. I was told by the first person I spoke to that a manager would be back out to my house that night. That initially impressed me that they really wanted to fix it… The manager then called a few minutes later to say that he would not be able to make it out that night and could do it the next day. I wasn’t available the next day so we rescheduled it from 2:00 — 4:00 for 01/​16/​2012. The manager said he would personally come to my house to take care of the carpets. I received a call today around 2:00 to say they would be later than 4:00. I then received a call from another employee (non-​manager) at 5:27 saying he was on his way to our house because the manager was still completing a job. At that point, we had plans and couldn’t wait around all night. He apologized and told me a manager would call me. The manager called me at 5:40 to apologize and say that the employee could be here shortly if we could be available or that he could be here in the morning to clean the carpets again. I declined having them come back out. He was very apologetic and told me he would really like the opportunity to make it right. I still declined. At 5:46, the owner of the company called and spoke to my husband. The owner was very nice, apologetic, and seemed pretty genuine. The owner said they want all of their customers to be fully satisfied and we obviously aren’t, so he said he is going to send us a refund check in the mail. When /​if we receive that, I will update this again. Overall, I still would not personally use them again, but I feel they are trying to be fair and I do respect that. I was impressed with how quickly the managers communicated and called us this evening. So… we shall see.
Original post 01/​10/​2012 — Awful, awful, awful experience. Our carpets do not look any better than before they were cleaned. We did not receive a phone call before he arrived. It took us calling 5 times over the past 11 months to finally have someone call us back. They were not helpful and did not offer to help move any furniture (like our coffee table) but did tell us that if the chemical sprayed touched a stained wood, it would stain our carpets the color of the stained wood. They did not steam my side of the bed, just sprayed the chemical, so it was still very wet when I got up this morning — 16 hours after they left. The guy was not wearing a uniform and the customer service was less than stellar. We purchased a Living Social deal for them to clean up to 900 square feet, it probably was only about 400 sq. feet at most of carpet we needed them to clean. We had a rug my husband asked if the person could just hit with the steamer since we were way below the 900 sq. feet. We were told no because the chemical that he sprays would damage it. Right, that’s why we asked just for the steamer. .
We have two inside cats that we put up after he arrived so he knew they were there, after he was done «cleaning, he then told us that the smell of the chemical may make our cats use the restroom on the carpet. Thanks…
I would not recommend them to anyone EVER.

I have used Ultra Brite twice to clean our carpet and couldn’t be happier with their service and results. Each time I have called and spoken with the owner, Robert, and he has had someone out to my house the very next day. I definitely had a different experience than the previous reviews, and I would highly recommend them!

I purchased the Living Social offer to clean the carpets in my apartment before I moved. My hope was to get my deposit back, though I wasn’t completely confident they could get it taken care of. The job they did was so poor that the apartment manager just called me insisting that I get my money back immediately. She described the work looking, at best, like it had been vacuumed. That’s a shame. She was so upset that she offered to take example pictures to prove how bad the work was and help me to make sure I get my money back.
Going beyond the lacking quality of the work, the representative who came out was unprofessional in all ways. My appointment was at 8 and he arrived around 10 with no phone call to notify me until he arrived. Very casual attire and even more casual attitude. He immediately tried to upsell me on services, recommending a full pet odor treatment for an additional $ 90. Once I turned that down, his attitude went from cold to irritated. He quickly went over the apartment, handed me the receipt to sign, and walked off without a word. Even when I said, «Thanks, I really appreciate it,» he didn’t respond. It was surreal. I try to keep my expectations pretty low, as I’ve worked in difficult jobs before, but this guy wasn’t even trying.
They go by another name, Baby Safe Carpet Cleaning, and I’ll leave this review there, too. This was my first experience with a carpet cleaning service and it could only have been worse if I was physically attacked.

pretty much can agree with the review above. Awful customer service and no proper equipment to clean the carpet. Plus I made special arrangements for the kids to be watch out of the house and had to pay a lot for it. So, I have lost a lot of money. Scam, scam, scam!!!