Mardel Carpet Cleaning

Bought A Groupon several months ago and have been trying to get in contact with Mardel for several weeks. No one returned my calls, which after reading these reviews I’m glad they didn’t call me back. I did get a credit with Groupon.

I need to sue this company, but they didn’t email a receipt as promised, so I don’t have his address. Does anyone have Mardel Carpet Cleaning’s address? Any help is appreciated.
Troy

Had a groupon, they wanted to up charge for everything including the kitchen sink.
A man name Edgar came out late as they have no communication with their office. He says he was there earlier and his office did not relay the lockbox code.
He informed me after walking off one room that it was 8 ft over their 200ft limit and thus would have to charge for an extra room. Which it was not over. Then there was the closest in the same room, another extra. Even after I agreed to the up charges just to get it done, there was another charge for a townhouse. It was a 1 floor garden home. He said something about not being able to use my water. It is the same Dallas water as every other home in the neighborhood. At that point I had enough. Stay away from these people! They are very deceptive. I reported them to Groupon. I should have read the reviews here before proceeding. Fortunately I was able to get another carpet service and they did exactly what they said they would do for the groupon price.

If I could provide a negative 10 stars for this company’s customer service, I would. It was the most atrocious and horrific customer service experience ever endured. The person was sarcastic, condescending and unempathetic. I’m embarrassed to say I should have read all the other negative Unilocal reviews before considering them. Even when I’d said that I would be sharing my horrific experience with others, the person on the other end laughed and said that’s your prerogative.

Save yourself the trouble!!! Do not use this joke of a company. Twice they didn’t show up for services. And it’s a lot of work to schedule a carpet cleaning and get nothing accomplished.

DO NOT USE THIS COMPANY!!! They have false advertising on GROUPON! They do not tell you about additional fees for an apartment… never had such crappy service before!!!

I wish I could give this place no stars, since they gave me no service. I purchased a Groupon here and, after leaving a voicemail to make an appointment, they called me back. I didn’t think the lady sounded super professional on the phone, but it wasn’t that big of a deal. I did see on the Groupon that there was an additional fee for apartments, though I didn’t see it until after I purchased it. She also informed me about the «highly recommended» extra cleaning if you have pets, so I was aware of that too.
Today, they were supposed to do the cleaning in the morning, and I was going to move out of my apartment later in the day. I had already moved an hour away so I was halfway back to Dallas to meet them, when I got a call confirming the appointment and asking what floor I live on. I said the 4^th and she informed me that they don’t have a portable unit, so they weren’t going to be able to perform the service.” They completely left me high and dry… we had to make do ourselves and we have to just hope that we can get our deposit back. That is the WHOLE REASON I bought this on Groupon to begin with. She said «if you want a refund, you can contact Groupon.» Umm OBVIOUSLY I want a refund. You didn’t do anything! And screwed me over at the same time.
DO. NOT. RECOMMEND.

My carpet was cleaned, on schedule, so there’s that. I bought a 3 room cleaning from Groupon for $ 31, and I called to book the appointment I found out about the $ 20 apartment fee. Then when the technician came, he upsold me on a treatment to remove pet odors, including urine, for up to a year, for $ 60. I’ve only had my dog for a month and she’s only gone in my house a handful of times so I tried it. It masked the smell while he was there, then was back when the carpet dried. I had some other customer service issues with them involving payment for the additional fees. Basically, I spent too much money on a mediocre service.

made a carpet cleaning appointment, both times didn’t show up. they are unreliable and unorganized. From my experience I would not recommend this company ,
unless you want them to waste you time!!!