Toys R Us

I want to share a great experience I had with Frisco’s Toys R Us. I was on the hunt for hard to find Star Wars toy. Found it at a branch of Toys R Us on eBay. There was a glitch where it was out of stock for ship to store but it still processed the payment. Online folks were little help. I reached out to the Frisco store for help. Jeff Slaughter the manager solved this issue for me. Jeff provided some of the best customer service I have ever received to rectify a problem that wasn’t even caused by his store. He was exceedingly professional, got this mess figured out quickly, and get this … drove to Southlake to secure my item for me in Friday rush hour traffic (that had to be a beating) and brought it back to Frisco and honored the much lower eBay price. So so pleased !!! Give them some of your holiday business if you can.

Went here to purchase some gifts the store was full of helpful youth. The staff was friendly and even took my purchase and loaded it in my car.

Please hire some grownups. Your customers have kids of their own and aren’t interested in the sniveling attitudes in this store.
It’s tiresome that you have a staff of angsty children. I had a snotty little brat not offer to check me out when I said that we needed to purchase items before picking up the large dresser that was waiting for us at the door. There were no registers open but the customer service counter. It was like staring at a Disney Channel brat, smacking gum with a blank, dumb look on her face as she just turned away. So when my husband walked up two steps behind me with our basket I said «She’s obviously not interested in helping us so I’m not sure where to go to pay,» she then said with all the sappy fakeness a 16 year old can muster «Oh, I’m happy to check you out here!» directly to my husband, ignoring me.
Have your staff wipe up their snotty noses, give them a crash course in customer service, teach them that rolling their eyes will get them and your store nowhere — and to the young men who work there, that they need to use care when loading a $ 600 dresser into the back of someone’s brand new truck.
Pitiful. Also the Babies R Us department selection for nursery bedding is pretty sparse, just worth noting if you’re looking.

Employees are nice but the store is old. Kinda depressing looking. Also very pricey.

What a nightmare! It would have been worth the drive to go to a different Toys R Us. I did «Buy on line and pick up in store» it took over 35 minutes for them to get my items. Never Again!!!

Horrible customer service!!. First time here and never come back to this place. I rather drive a mile down to buybuybaby.

This location has the most terrible customer service we’ve ever experienced. We kept looking around for hidden cameras, thinking it for sure had to be a candid camera show of some sort. All three employees we dealt with seemed completely miserable, and it took over 45 minutes to order a dresser at about 3:30 on a weekday.
On the other hand, the Allen location is WONDERFUL and the employees are so helpful. Save yourself the headache and go to that location.

Not one of my favorite places to spend my time or money, but I always find what I’m looking for. Especially if it’s something specific. Pricing is kind of all over the place. Toys are not bad, but when it comes to electronics and movies. prices are sky high! I believe they only carry clothing for babies and toddlers, and you can sometimes find a good deal but you have to sift through the racks. Lines are always long every time I go, unless it’s in the middle of the day on a weekday. Employees are really not that helpful or friendly… If I need help, I’m pretty much on my own. But as long as the little one is little. I’ll continue coming here, lol.

Pretty sad to come in to buy something for my Grandkids and find a long line with only 2 checkout lanes open. Yes, I went to target.

Horrible horrible shopping experience. Went in and found a toy that was misplaced and asked someone at the register for help but she had no idea where it came from. I then asked another employee working at the floor where the toy came from so that I check out others like it, ended up walking in circles around the whole toy section 3 – 4 times with her (while I had a toddler, baby in my arms and a stroller) to then be told that she actually had no idea what it was or where it could be (even when I had the item to show her). Finally when I made it to the register to check out, my coupon was entered incorrectly. When I asked them about it, the guy was very nice at least and apologized but then took a long time to remedy it because there wasn’t a single price gun working in the whole store besides at that one register I checked out at. I felt bad because the mistake was an accident which was fine, but by then I was just super frustrated with everything about the store. Seriously? What is wrong with this store???

You would think after all these years, Toys R Us would have this whole holiday toy rush thing down. My experience today showed me just how poorly planned this store is for the holidays. I placed an order online and selected store pickup. The receipt email showed that I should look for a Merchandise Pickup sign. I saw no such sign anywhere nor was there anyone available to ask. I did see that above Guest Services, it said «In Store Pickup» and my mom told me this was where she had picked up her own item she purchased online. So in that long line I waited.
Upon it finally being my turn, I was told, by an employee standing right underneath the words «In Store Pickup» that this was not the location for… in store pickup. This would have been a handy piece of information before getting in line. Instead, I was supposed to go to some far back corner of the store and look for a green balloon. I thought that surely this green balloon would have been the obvious big sign I had missed. But no, it was a half deflated mylar balloon. Why WOULDN’T that be obvious? (end sarcasm)
I find the scanner I’m supposed to use, which told me, of course, that they needed more information and someone would be by shortly to help. There were already other people standing back there and waiting. And waiting. And waiting. I finally went to the Baby Registry location, at which time there were now six of us waiting to pickup our items. While I appreciated that the employee working the baby registry took time to help us, he was sure to make it clear that this was NOT his job but was doing us a special favor. It’s not that he was rude or anything, but seriously, I don’t care who fills my order, someone just needed to take care of it.
I have NO doubt that they are swamped this time of year. But you know, this isn’t the first Christmas and this isn’t a new company or new store. Someone should have at least come by and acknowledged that there were six people just standing there trying to get help while the alert kept repeating over the intercom that people were waiting for merchandise pickup. I’ll be doing the rest of my shopping on Amazon and getting it delivered for free.

Brandy at customer service is the rudest and meanest cashier I have ever met. I was treated as a second class citizen because I wanted to use a coupon. I don’t know how she can be in this industry the way she treats people. My wife and I will never shop there anymore. We can go across the street to Buy Buy Baby. Toys R Us, you just lost a customer for life, special thanks to your employee’s attitude and treatment towards us!!!

I LOVED THIS ONE!
It is also a Babies R Us, which is perfect for me right now as my son is in between those 2 haha.
They had their grand opening on Saturday and they had characters. That being said it was large enough to accommodate alot of people without feeling over crowded. It was nice. Service was nice too they were polite and calm even though it was crazy in there with the people!