Lex’s Plumbing

I am really not sure why so many folks have given Lex’s Plumbing such bad reviews on Unilocal.To be honest, if I had read these reviews I would have been afraid to have them enter my house. I also was first introduced to them via my Home Warranty Company over a year and half ago.
In my case they have come to fix issues through my home warranty and also outside of my home warranty company that the warranty company does not cover. I have also had other Plumbers come out here as well (because the Home Warranty company sends random vendors each time). I guess I have a lot of plumbing issues :) Regardless, out of all of them, Lex’s Plumbing definitely stands out in friendly customer service and excellent quality of workmanship.
I have dealt with Mike, Chris, and Robert (all in person). All 3 of them are extremely professional. Chris always wears Shoe covers (whereas the other 2 do not) which is a plus when my wife is at home. I have had them fix burst pipes in my backyard twice, and install sink faucets twice, and they do a great job from start to finish. I can say that Mike and Robert for sure do a quality job in not only fixing up the issue but also making sure nothing will repeat. Chris is also nice, but he has not done anything complicated for me as of yet.
I have also had Lex’s Plumbing quote me on replacing my 17 Year old Water heater, and they have given me a fair quote. I would say that it took a lot of effort for me to get them to give me a quote because I have a 75 Gallon water heater and its a tough job. In general I would say they are not the cheapest player in town, but atleast for me they do quality work, and I am happy with them.
If it is simple task (Drain Clogs, Toilet Clogs, etc), just try to do it yourself by buying the tools at Home Depot. If it is something more complex, I would highly recommend them to my friends and family.

Had Lex come to do an insurance job, as he was the only choice my home insurance offered. Refused to fix the insurance job for the expected $ 60 and said my problem needed $ 350 worth of extras to install a tap and replace a garbage disposal. He didn’t connect my dishwasher, and it literally covered the kitchen floor the next day.
Likewise, had a similar massively overpriced quote on installing 2 x water heaters. Found better quote from practically everyone else. I installed my water heaters at over $ 1000 cheaper and got a 9year guarantee by going elsewhere.
Would avoid Lex if you have an alternative option.

They get stars for being polite, knowledgeable and on time.
I had lex’s come out to do an estimate because I needed my soft water filter removed. Chris was very courteous and polite. He explained to me what all would need to happen. He also told me my water heaters were in need of repair, which we knew our inspector told us before we bought the house.
Crap ratings bc they are OVERPRICED. Not just by a little bit…
Their quote for replacing two 50g water heaters was $ 3650.
Thank God I got a second opinion. Their price for the exact same thing $ 2376. (FYI. That quote was from Legacy plumbers)
Excuse me but WTF? That’s over $ 1200 of them ripping off. No thank you.

Alex was prompt and extremely helpful. he replaced my garbage disposal and also gave me tips to keep it in good shape. I have to replace my faucet and will use him again. Would highly recommend!

Alex (the owner) showed up and said immediately «hold on, I know what I have to do … I am a master plumber»! My wife was just going to tell him where the leak was and what I had done the day before. Still leaking when he left … called him back. He used a cresent wrench to knock on our door. He left 3 big dings in our door that still haven’t been fixed. First time he charged us $ 100 for not fixing the problem, second time around he tried to charge us again until I called him from work. Worst interpersonal skills I have ever encountered. He acted like a 7 year old, honestly! Found a place right around the corner that finally fixed it! Steer clear of this company!

Oh, now I really dislike these guys. I have to bump up to 2 stars because the leak was where he said it would be … though it was under under the foundation, and the jackhammering they recommended would have gone all the way through the foundation, and they still would have had to dig. I still don’t want to do business with this company again, I still think they are sleazy and unprofessional. But I can’t give a 1 star review to because they apparently do know what they are doing, then again it could have been luck, and I had to force him to do some double checks, and felt like he was giving me attitude, and didn’t want to be at my home in the first place.