Texas State Optical Baybrook

Stuck-​up rude bitch that works up front. You lost several customers because of me before I even had an appointment. I don’t give my money to businesses with horrible customer service.

I didn’t even go here because the receptionist on the phone was rude. Read all the reviews on this place and it made sense. In this consumer driven world, customer service is key!

Hubby and I both had appointments, and were thoroughly satisfied with the service and treatment we received. We were a bit late because I got lost (new to the area), but they still saw me. Our appoints were around 11:30 a.m., and we were the only two patients in the office (no over-​crowding or long waits at all). Dr. Sheril Cherian and her staff were very professional, courteous, answered all of my questions, and friendly too. I also appreciated that I was directed to the glasses displays, and encouraged to take the time I felt necessary to consider the very nice variety of frames. We didn’t feel pressured at all. When we left, hubby said to me: I wish all doctor visits were that easy. I am now trying to decide between two pairs of very reasonably priced frames that I like, and will take a couple of weeks to make my decision. I will most certainly return to TSO Baybrook to complete my purchase, and am very happy that we’ve finally found an OD who is just right for us. We highly recommend.

Terrible service including the physican and techs. They are all so rude and some don’t even understand basic math. They tried to overcharge me and continued to argue until I explained my situation to two other people. Definitely would not recommend this location or ever come back!!!

Disorganized! Disorganized! Disorganized! — I took both of my son’s to get their annual eye exam here. What a disaster! It began when we waited for over an hour AFTER our scheduled appointment, moved onto them scheduling my son for a «contacts exam» without having the ONLY person in their office whom does this particular part available that day. Frustrated, we have to make a 2^nd appointment to come in when it’s convenient for them to have the «contacts person» there. Just when I thought we were finally getting to leave, she tells me she forgot to verify my insurance so I have to pay them over $ 200. For what?! They weren’t able to DO anything… ridiculous!

My husbands insurance is taken at this TSO; that is the only good thing we can find about this TSO. We went in to get Rx sunglasses only. We already had the Rx. 3 ladies were at the front and there were no other customers yet we milled around for about 15 minutes before we were acknowledged. There was apparently something going on because there was a lot of chit chat and at one point a man who appeared to be the eye doc came and discussed something rather loudly and left. We finally picked frames, paid up and were told 10 days. Fast forward 4 weeks, no phone calls from TSO, no sunglasses. We began calling at 2 weeks, were told a variety of things such as they were late from the manufacturer, arrived defective and were sent back; still no notification by TSO. Glasses finally did arrive a few days ago (5 weeks since the order), guess how we found out… that’s right we called them and shock of all shockers; glasses were in. We will NEVER use this TSO again. We rate an absolute ZERO for professionalism and customer service. I rated a 1 over all due to reasonable prices. HORRIBLE EXPERIENCE, very FRUSTRATING.

This is one of the places that takes our vision insurance, but even if it didn’t I think we would still go here. They have a good selection and really decent prices.
The people are super sweet and helpful; the lady that helped hubby pick out new glasses was a hoot and was honest without being rude, or being overly agreeable We had picked out one pair that was meh because of the price and she agreed that they looked good, but she thought they didn’t really do much for him. Then on her advice we found another pair that was comparable but were just different enough to go from meh to wow and she was in definite agreement about the second pair. It’s always nice to get a fairly honest opinion from someone that doesn’t know you. I say fairly honest because of course her job is to sell glasses. :)
Dr. Fingold is the only doctor here and hubby said he was kind, and thorough. He talked to him about the issues he has and suggested what he needed for his glasses.
The parking can be somewhat of a pain because it’s in a strip mall by the mall but usually it’s not too bad.
All in all this is a solid, decently priced place that has an optometrist that cares about you. I feel very comfortable trusting my eyes to everyone here! :)