Clear Lake Psychiatry

I chose this doctor because of the great reviews she received — even though I did read the comments of her staff. Well the comments are true. I was going to be a new patient, I asked if they accepted my insurance, I asked her if she could check if I gave her the policy number or group number she stated «I simply don’t have the time». That’s all I need to confirm you just lost my business. How rude !

First and foremost, let me emphasize how much I love Dr. Allbritton! She is not how I envisioned a psychiatrist to be. She’s very laid-​back, funny and easy to talk to. She makes me feel very comfortable and I’ve NEVER felt like she was rushing me out of her office like some psychiatrists do. She’s patient, caring and very knowledgable. She is AWESOME!!!
OK, so I hope you get the idea that I’m a big fan of this doctor. BUT, I am NOT a fan of her front desk person. She has a very unpleasant personality. In fact, I don’t think I have EVER seen her smile. I cannot understand why on earth she is working for a doctor who sees patients who may potentially be mentally-​unstable (NOT ME OF COURSE). But seriously, she is very condescending, impatient and unfriendly. It has taken everything in me not to get redheaded on her. I still don’t know how I’ve managed that. Anyway, so I finally decided to complain to my doctor. She was very understanding and appreciated my candor. But CLEARLY, this was something she has heard MANY times before. She apologized profusely.
The funny thing is that there were two other ladies in the waiting room and they BOTH feel exactly the same way as I do. So I know it’s not me being too sensitive. I find this at a lot of doctor’s offices: I love the doctors but not the staff. I’m hoping that Dr. Allbritton will eventually hire a more pleasant person for her front desk because she is going to lose patients (if she hasn’t already!). I told her that too. It’s a shame.