LivINN Hotels – Fridley

What I don’t get is why a housekeeper cannot read. Being employed usually entails some background in schooling, so I assumed when I booked my hotel that the staff would be competent enough to be able to read a sign that they provide that clearly states do not disturb. However Starr and some other housekeeper do not read the do not disturb signs and will knock on your door while you, your husband, and your 1 year old infant are trying to sleep until 11 before their long flight that day. When check out is at 11−12pm! Now when you knocked on our door at 9 am in the morning to clean our room and we asked you to go away. You persist to knock on the door again and say you never answered me. We clearly stated for you to go away and thank you Starr for you not listening and knocking again to push the envelope and wake up our son. Once he is awake, we all are! We asked you to leave and you didn’t? Then after you woke our son up, I ask you if you can read the sign? You then retort with, «can I ask you a question?» Starr, you are in the customer service industry. You don’t ask a customer a question. So I definitely ignored your question and told you that what is the point of these do not disturb signs if you all are just going to knock anyway and closed my door to go take care of my crying baby. Thank you. Bravo. You have lost a customer. My last little beef with this place is, I have been going here for years and there used to be a pool, hot tub, and sauna. Well they got rid of it and instead there is a garden pavilion in its place with tables and fake plants for you to hang out at. So when I needed 10 – 15 minutes to get away from son who needs to lay down and sleep. I need to leave the room otherwise he won’t sleep. I would like to have dipped into a nice hot tub with the –8 degree weather and the cold hallways of the hotel, but alas I could not. I am so disappointed with the place and staff. It used to be so much better.

I gave 3 stars due to mix of the room and the service /​management policy and cleanliness of the room.
5 stars for the spacious of the room.
1 star for the rule of changing room fees of $ 25 even though if the person make a mistake assign the room location you may not like.
1 star for the Internet with speed average of 1.5−1.9 Mbps. This is extremely slow.
2 star for the cleanliness of the room. First thing I open the door and I found some cookies crump/​cracker on the table
I have stay in so many hotel and I will even say La Quinta is lot better if comparing the price but not as spacious as this.
One great thing I want to compliment and I love it a lot is the Bath and Body work product .
I will never book this hotel again, unless I see more great review or change in management.

What an awful experience we just had. In Town for work stayed the night all good. The next morning comes and we book the room for another night, not only are we charged $ 25+ more than we were told (which wasn’t an issue at the time). But upon coming back after the work day we are told they didn’t charge us (even though bank account states otherwise). So we are told to wait 20 minutes for the manager to return from break so we can figure out why it is showing a charge and they say we never paid. Upon walking back up the front desk (mind you we were never informed of the managers return) we ask the man, who we later find out is Paul Skaiem, about the issue. His immediate response is «I need you to vacate my hotel and get off my property». We stood there shocked and a bit taken a back as we are unsure what exactly just happened. We were told that because of «the conversation» we had with the woman at the front desk that we were being kicked out. I am unsure what he thinks we said, but he kept referring to the reason we cannot stay is because of something we said. It is perplexing because the conversation we had with the woman at the front desk was extremely calm and no ill things were said and nobody even raised their voice or spoke in a condescending tone. We realised she wouldn’t be able to help us which is why we waited for the manager when she suggested it. During this whole conversation, there was another guest standing behind us. We urged the general manager to speak with that guest, to which he replied «that guest already came down here and told me what you said»… I’d really wish I was a fly on the wall to hear what was told to the general manager that we said. I sit here typing this still trying to wrap me head around the whole thing. The best part was the general manager Paul Skaiem telling us we will receive our refund within 30 days… Keep in mind that is the same refund for which they claimed we were never charged. What a joke, someone should look into this, you have a nice facility but it is too bad the faces of the company at this building dont match. This all happened today 5÷12÷15, we re-​checked out the room an extra night around 6:30am-7:15am and returned to the hotel to our key cards not working around 6:30pm.

Nice friendly staff. Weird layout of hotel but the rooms are clean and well decorated. For the price, it’s a no brainer.

Wish I could give a zero. When we walked in, a very rude employee said we needed a Minnesota Resident to get our room. We called our friend and waited for 10 minutes. We finally got our room. The carpet was extremely dirty and the bathroom was NOT clean. The beds were very dusty and the clocks were all wrong. The TV remote was sticky too. The beds were very uncomfortable. After 2 hours, we checked out and went to another hotel.

My boyfriend and I spent 17 nights here while looking for an apartment in Minneapolis. I booked the room in July and basically monitored the online reviews on the place weekly til we got there in September. With that being said 1) I knew what I was getting into when I got there and 2) I feel like I can offer a pretty solid opinion of the hotel because we didn’t just stay 1 or 2 nights.
Weekly rate ends up being about $ 41 a night, which was the reason we chose to stay here. The nightly rate (for less than 7 days in a row) is $ 72 as of this posting. There are other hotels closer to city center in the $ 75 – 85 range that might be nicer than this hotel. Choose wisely.
It’s located on the 10 bus line which runs about every 15 minutes during the week, every half hour on the week nights. I never drove into the city, always took the bus. When I needed to get to the suburbs I took the nearby freeways which were convenient. It’s also about a $ 22 taxi ride from the heart of Downtown back to the hotel. There’s a Super Target and an Aldi within walking distance, in addition to a few restaurants. Parking is spacious outside the hotel and in the back. Some of the clientele was a little weird, especially the people who just sat on the smoking porch ALL DAY LONG. The low monthly price point probably attracts shady characters.
The hotel clerk didn’t bother to look up from her desk or manage any sort of «hello» when we arrived. She was also really disinterested in answering questions we had. A lot of earlier reviews complained about noise. I’m not sure if the summer crowd was just more rowdy (or had more kids) because 90% of our time there was noise free. We did have to call the front desk at midnight on one Friday night because guests were (for seemingly no reason) just laying on the floor outside our room door and talking really loudly.
More importantly, the roof was being worked on almost every morning we were there. They started pounding on the roof with tools at about 8am every morning, which is a reasonable enough hour, but I would have REALLY appreciated a note or call from the hotel staff forewarning us. Why? Because after a shower one morning I was walking around in a towel only to see that there were workers floating on scaffolding at eye level outside my window! A little warning for the sake of the guest privacy really would have been great.
The rooms were clean and so were the public areas. However, they do charge a fee if they have to remove more than one bag of trash from your room (they do disclose this when you check-​in). They also only clean the rooms once a week and you have to pay for any extra towels or soaps you might want before your week is up. I could see this being a problem if a family of 3 – 4 was staying in the room as the towels would get dirty faster. Free cable and HBO. The a/​c wokred just fine. The hotel has a Kerig style coffee machine but you have to pay to use it. Free full size gym in the basement, although the treadmill seems to be out of operation. There is free wi-​fi but if you want high speed you have to pay for it (are you noticing a theme here?).
Our very last night there, the fire alarms were malfunctioning and went off continuously from 9pm-​10pm. Keep in mind this isn’t your small sized smoke detector beeping but a full scale SCREECHING fire alarm and flashing lights. Everyone was huddled into the lobby and we had to wait for the fire department to show up. VERY inconvenient.
I haven’t gotten my $ 100 security deposit back yet, but I will be calling next week to speak to management and hopefully that will be resolved. Can’t say I’d stay there again but if you have a situation where you need a cheap place for 7+ nights, and you aren’t picky, Livinn may be a good choice for you.

Most comfortable beds ever! Great service — nicest lady who helped when I messed up the days with Priceline. They did not double charge me even though it was my fault! Definitely stay here :)

Negatives: Rooms smell like smoke although they are all supposed to be non smoking. Walls are like tissue paper– feels like your neighbors are sitting in your room while they are talking (in fact, we had to call security twice in the middle of the night because it was so loud) Our room faced the inner courtyard. The lights in the courtyard are BRIGHT and they are NEVER turned off — this means that all hours of the night you have bright light pouring through your windows… there are no curtains in the rooms to block out the light. Every night we had to fasten a blanket up onto the wall in front of the window to try and make a curtain. Terrible oversight!
My favorite part was that the light in the bathroom was on an automatic timer with a motion sensor so there was no actual switch on the wall. So, when you take shower for more than 3 minutes, the light turns off and it is pitch black. And you are soaking wet. and alone. You have to get your naked self out of the shower and waive your arms in the air to get it to turn back on.
Positives: Microwave and fridge in room. Front staff was nice and responsive. Security was responsive and took care of the noise problem. Weight room was adequate.
We would not go back to this place.

Pay $ 5 more and stay somewhere else! I wish I could give no starts! Besides the lady at the desk being rude, the non smoking room smelling like smoke and being harassed by the workers, this hotel has bed bugs! They claim we brought them from our home! My husband got attacked and they did nothing but tell us not to stay again! The cops are here all night and its not worth it! Run, run far away and NEVER STAY HERE!!! You will thank me later

I’ve stayed at my share of terrible hotels. LivINN was at least in the bottom two.
First, the reservations were not accurately maintained. While I was lounging in my room trying to rest, someone from the front desk banged on my door. When I didn’t open it, they tried to come in! I was lucky that I had put the chain on. The conversation we had in the lobby could have been done over the phone. Also, they were so quick to apologize that I wondered how often this problem occurs. They seemed to know their system was screwy, yet they bothered me anyway, and in the most obnoxious way possible.
Second, we were given a non-​smoking room that smelled like they had just decided to make it smoke-​free 20 minutes prior to our arrival. Nasty as hell. My clothing and luggage smelled just like it even after I left.
Third, there were bugs in the bed. They weren’t ants or cockroaches. Maybe termites? Hard to tell. I should have boned up on my entomology before I booked this room.
Miscellaneous complaints: Front desk was stingy with towels; many of the vending machines and games were broken; blinds wouldn’t lower and curtains didn’t close all the way; lots of los tipos hanging around; they might have charged me money for an upgrade they promised I would get for free.
One pro: I saw a weird old man spinning around in circles for the amusement of a child in the parking lot.

Was very disappointed in the maintenance of the things in the room. Outlets in desk lamp didn’t work… discovered in the morning when I thought my phone had been charging all night. Needed to move the large armoire to find a plug for my computer to use it at the desk. TV not positioned conveniently. Directly in front of bed. Needs to be higher and needs to swivel so you can see from desk. (Left armoire pulled out from wall… since I’d already had to move it to reach outlet! One bedside light not working. Air conditioner noisy. Had a vibration/​buzz that kicked in intermittently. Had to make the bed when I arrived (at 2:30 AM due to flight delays). Bottom sheet wasn’t tucked in/​pulled down at corner. Carpet needs to be restretched. Wrinkle from one end to the other big enough to trip over. Room did not «feel» clean and had an odor I couldn’t identify (previous smokers in nonsmoking room?). Price was nice… night clerk was friendly. Lobby had several people sitting around watching TV at 2 AM… seemed odd. Smokers patio had several folks in it as well. Wouldn’t be my first choice for future trips. This trip was paid for by potential new employer. Didn’t make a good impression for the company for me!

It was okay. Aside from botching my reservation and dragging their heels to fix it. Thank you
for intervening and helping to fix the situation.
Pros:
–Microwave and fridge in room.
–full cable option
–wireless internet
–nice well kept inner courtyard
–price
–fairly clean common areas
Cons:
–the heat in the room took for a while to crank-​up
–botched reservation (had me checking in the wrong day-​hotel error)
–No continental breakfast (I know it is amazing someone could miss a stale donut!)
–while checking in it also appeared a «lady of the night» was also booking room.
It was not the Hilton, but I didn’t get shanked or shivved in the lobby. Depending on the situation, I would consider booking a room at the LivINN again.