U-Haul Moving & Storage

Called ahead and spoke with rep about renting some furniture Dollies. The Gal was nice and said no problem, they have plenty on hand, come on down. Showed up at the store 45 minutes later, wait 15 minutes in line, rep at counter says he has to check, ask the next rep who tells me they haven’t had the dollies to rent for awhile but manager may sell me some for $ 15, first rep says he’s been told to sell them for $ 20 per. An hour and a half of my life I’ll never get back. What a waste, should have went to Listers, always had good experience there! Now that I see the horrible reviews, I shouldn’t have have expected anything better.

Went to pick up my trailer I reserved, but the lights were not working on the trailer. Within no time I had two guys looking at all the wiring, fuses and even referring to the manufactures manual. Extremely helpful staff.

A truck rental company is judged partially on the roadworthiness of their equipment (U-Haul’s is not) but primarily on how they take care of you when their equipment breaks down in the desert (U-​Haul does not). In our first 50 hours en route, we logged only 13 drive hours; the rest were delay hours. First day, we broke down only 58 miles from home. After a 5-​hour wait in 100º heat, we ended up getting towed to a hotel for an unplanned overnight stay. The second day, we were towed 90 miles in the wrong direction to a U-​Haul center where we had to transload the entire 17-​foot truck ourselves, again in 100º heat. (Turns out, U-​Haul is supposed to hire workers to do the transload, but they didn’t; didn’t even mention it.) The third day, we had a flat tire in the Nevada desert, and waited 4−½ hours for roadside assistance, this time in 111º heat. U-​Haul couldn’t do anything to expedite the service. They won’t let us cancel the contract and return the equipment for a refund. They offered to buy us dinner ($ 50 limit). I couldn’t possibly be more frustrated.

Do not rent from this place. Got a truck from this location to move to LA and everything that could possibly go wrong went wrong. There was a leak in the gas tank, headlights not working, windshield wipers sucked, drivers side window shaking. We had to take the truck to the a mechanic shop and waited two hours so they could fix the car. Because of them my move my postponed til the following day and we were stuck in a bad storm. People need to take their jobs a little more serious. Its not ok to give a broken down truck to a customer knowing that truck is going to be traveling 300 miles. Never will i rent from them again. YOU GUYS SUCK!

I learned to avoid this place like the plague. Absolute worst customer service I have experienced anywhere. If you reserve a truck/​van online, you don’t have control over where you pick up so better to reserve in person if there’s a chance you’re going to be sent to this dump.

I have used UHaul repeatedly at this location — and each experience has been less than wonderful.
First, you have to ring, ring, ring, and ring to get anyone to answer the phone. I dialed repeatedly for over 30 minutes before Ray answered.
Second, although you are told by Ray that someone will call and confirm your reservation — that never happens. Not once.
Third, I was told by Ray that I could hold the truck with one credit card when I reserved the truck, and then change to another when I actually had to pay — another lie. Ray refused to switch to the card that I wanted to charge the rental on when I brought it back.
Fourth, I needed to have the truck for another day — and Ray refused to honor the cheaper rate for the two days and said that he would now charge for all the mileage if I kept the truck over time.
Fifth, EVERY other U-​haul has told me that I could keep the truck for 24 hours and that if I wasn’t done at the end of the day — as long if it was there when they opened there would not be an extra charge. But (thank you Ray) this is the only U-​haul that doesn’t have this policy.
Sixth, on one of my rentals I had way to much gas in the truck when I returned it. The next time, the U-​Haul guy misrepresented how much gas was in the truck when we picked it up. So Ray (thank you again) insisted that I owed when I brought it in with more gas than when I took it out.
Seventh, this is the first and only time I have been charged an environmental charge of $ 14 for a truck rental. Ray, again.
Eighth, Ray, again, insisted that he could not check in the truck unless I gave him the original paperwork.
Now the U-​haul up the street on Blackstone — treated us right when we were there. Did not charge an environmental charge, answered the phone when we called, did not try to change the rate after we checked out, and let us return the truck the next morning. They were able to bring up the rental agreement wihout the papaerwork, AND, billed us on the correct credit card. Wow, U-​haul heaven when compared to Ray.
So my suggestion is that if you need a U-​haul — go anywhere else than this location.
And thank you, Ray, for being the sole reason why we will never use this location again.