Metro Uniforms & Accessories

If I could give them 0 stars I would, I went in there 2 different times and both times the employees are so miserable and hate their job.
The 1^st time I went in there was with my sister to get her school uniform. They were just rude, did their job but with a horrible attitude. I thought to myself maybe they’re just having a bad day, I let it go and moved on.
Well a couple months later which is the 2^nd time I went in there and it was for myself to get my school uniform, same people, same horrible attitudes and for them to assume I went in there for a medical assisting uniform just isn’t great service. Can’t even talk to your customers to see what they’re in the for let alone have a good attitude. If you hate your job and are miserable here then LEAVE. Also, their prices aren’t what they say online, and will change the price right when you are about to pay. It’s to bad that they’re the provider to many law enforcement & security companies. I don’t recommend them honestly. Give your money to a company who values and respects customers.

I’ve been a customer of Metro Uniform since 2002, and they’ve always handled things very professionally and in a timely manner. Today, I needed a rush job on a new uniform. Two days max with the works! Embroidery, patches, and full pant tailoring. Rosa was uncertain if it could be done, but she said they would do their best. Guess what. I received a phone call less than three hours later saying my uniform was ready. This is why I continue to give them my business and always will. Thank you Metro Uniform for making this happen!

Metro Uniforms encompasses the best attributes of what makes a small, American, family-​owned business unique and what it can offer their customers compared to large franchise stores and enterprises.
To start, the customer service at Metro is nothing less than excellent. Ryan and Jennifer are a couple of Metro’s finest employees worth an honorable mention. Compared to other uniform stores in town, when you walk in through the door there is an employee always available to help you. You won’t find yourself twiddling your thumbs waiting for a sales associate to assist you.
The selection at Metro is better than what you would expect for boots, holsters, flashlights and other items which are in stock and available in high quantities at the store.
I question a few of the Unilocal reviews giving Metro less than a four-​start rating noting that these reviews complain about common problems associated with making special orders. I would advise folks coming to purchase uniforms on a deadline to not wait until the very last minute to make your purchases and orders knowing that you must have your equipment for your first day on the job. Custom orders for embroidery, patchwork, tailoring, and other work takes time and these are job performed by humans. Errors will occasionally be made, and Metro is very good about taking care of their customers and making things right when Metro is at fault. One thing Metro cannot do is buy you time. This is why waiting to make custom orders two weeks before your academy is set to start is not prudent. Plan ahead.

Prices are not listed and are different from the website when you get into the store by 30 bucks but they’re staff was extremely helpful

This is the only uniform store I have dealt with but so far service is good. Fair pricing and nice staff. For those looking for CDCR uniforms for the academy, give them a try. They have good package deals for your needs and lots of inventory. I mostly dealt with Arcelia. Very nice person and enjoyable to work with. Parking lot is on the north side of the store.

I have been doing business with Metro since 2006. The staff is friendly, and the equipment /​uniform selection is satisfactory. The trouble begins when an order is placed for an item that’s not in stock or when creating a work order for the application of uniform patches, embroidery, etc. Although the work orders are filled out correctly, the instructions on the order are rarely followed and the wait times are quite long. Uniform work orders are rarely completed on time and no explanation is given. Orders that are completed incorrectly are still offered to the customer as though they might want the products in spite of the fact they are wrong.
Equipment orders take weeks but this isn’t disclosed to you until two to three weeks into your wait. Calling on the phone to get an order status is met with disorganized and often conflicting responses. Delivery dates are not met and the staff seems perplexed as to why.
I think it’s time to reorganize, implement reasonable product ordering procedures, and take quality control seriously. It seems like you guys are doing just enough work to get by and your business practices need to be modernized. You’ve become overly dependent on having existing accounts with government agencies and being the only game in town. Lastly, you should price your products competitively regardless of your government and corporate customer base.
I say all this respectfully as I think the staff is composed of good, kind hearted people.

This is the company that the Fresno City Police department uses for its uniforms and when I needed a shirt for my school chaplaincy position I was sent here to select it. The service I received was outstanding.
The young lady who helped me was very attentive and showed me a number of shirt sizes I might like and provided a well-​lit dressing room. The embroidery was done in a couple of weeks and when I went in to pick up the shirt it had been pressed, hung on a hangar and bagged.
The location is a bit difficult to find. The store is on the Blackstone side of the street and the parking lot is shared with the Fresno Unified School building.

First order from this business was a few weeks ago… and they exceeded expectations.
I’ve never been to their retail location, I live and work in the SF Bay Area. I ordered several sets of uniforms through the website.
Box arrived on time, and everything was exactly as pictured/​described. I did have to take one shirt to a local tailor shop for some minor alterations, but that’s not something that can be done when ordering through the mail.
Price was significantly less than anything I’ve found in the area, even accounting for shipping charges.
I was pleasantly surprised to see a general lack of «surcharges.» Every shop I’ve been to in the Sacramento/​SF area has had all kinds of charges that can double the advertised prices. For example: I’m a big guy (6’2″ with a size 56 jacket (without leaving extra room for the vest)) and everyone else charges $ 20-​$ 40 for «oversize.» Then there are charges for patches, nametapes, etc.
At Metro Uniform, the advertised price includes all of this. Everything arrived ready to use with patches and nametape stitched on. It’s nothing short of awesome.

well this is my story.
First of all let me say that METRO U&A is the best in my book thus far for customer service and im going to tell you why.
well it goes like this, recently i have been needing some new uniforms so i purchased such of what i needed from another place in MADERA which they were great as well, well just recently i had put in paperwork at my place of work to be transfered to be closer to home, not knowing that this NEW place requires a different set of uniforms from what i had just previously purchased.
so i get only but a 3 days notice that my transfer was accepted and that i would be starting there on monday, still not aware that i needed a different set of gear ok, so i take care of all i need to do over at my work place and im just happy as can be about the transfer, but hold everything come thursday night before my shift is over i get a call from my supervisor asking me if im ready for the new spot, so i answer hell yeah im ready, well my bubble was busted when he asked me if i had my class A uniform ready, OMFG are you serious i asked him and he said oh yeah.
As you can guess my jaw just dropped and im kicking it as im walking out to the parkinglot after my shift is done, now take this in mind that if you order uniforms they have to be fitted and altered and patches sewn and all that good stuff so if you go to a uniform shop you wont get your gear for about 4 – 7 days. now this is thursday night when i find ot this information ok so come friday morning im calling the place in MADERA to see if they can hook me up with what i need in a matter of just one day, they check to see if they have what i need in stock and yeap they dont, but wait they do this thing where they actually call their competitor in Fresno to see if they have what i need and if they can have it for me when i get there so i can have the alterations done. OMFG they do have it so i drive there and ask if they can do an emergency order as i will need this for monday morning and that this was my last day there in the area.
scrambling to get all the gear i needed and have me fitted and all that good stuff that they had me out of there in a mere 45 minutes, yes 45 minutes.
the girls here at METRO U&A are just heaven sent and im just so pleased with their service and attention to detail that they all showed to me and my emergency needs.
so i would like to thank all that were there to help and you ladies are just awesome.
best cstomer service thus far for me.