Stanton Optical

After reading all the horrible reviews I was skeptical, however I wanted to try them out myself. I was fully prepared to walk in and get terrible service and walk back out, but instead I was greeted right away and got incredible customer service! The manager Julian was amazing and made my entire experience great from start to finish. He greeted me as soon as I walked in and was able to answer all my questions and let me know about the current special. I walked out with 2 pairs of glasses for the price of 1 AND my glasses were ready in 30 minutes as promised. My experience couldnt have been any better and I’m so glad I gave them a chance.

Don’t know if I trust this place as I am waiting to have my teenager see the Doctor. Seems like all they want to do is sell you glasses. All we want is an eye exam to make sure vision is still good. Last minute thought and just stopped in. Will let you know if Dr. Says this healthy teenager needs glasses. Feel a second opinion coming.
Place is dirty and full of frame specialist in lab coats (lmao).

Ask for Jordan ! He’s a great guy, he helped us find really good couple of pairs for a great price. Excellent deals at this place:)

Mike and Ana were awesome! Thanks for helping my father pick out the frames that fit him best!

I have to keep going back to have them correct my glasses they have yet to get them right I am on my 3^th pair please don’t go here this place is shit

I was very hesitant on going here to get my daughters glasses because of all the Unilocal reviews I’ve been reading but with my surprise they actually did great. Although the «2 for 69» deal that you see from your car is a joke, the service was amazing. Mr. Young was great with taking care of my daughter and the women that helped had good attitudes. I got her glasses within an hour to hr ½. That’s pretty fast considering the other places I’ve gone to ask for almost a week wait to pick them up. 4 stars for the service that I received and 1 star for the huge deal sign outside the building that isn’t what it is…

Absolutely disgusting. Filthy grime and dust everywhere, frames had not been cleaned in weeks — if not ever. Very misleading. They only had one of the designers listed on their website on the display cases.
There were piles of trash along the walls, rude employees who didn’t greet me and glasses of water strewn around the store.
If they can’t maintain the store — do you trust them with your eyes?

Ashley at stanton, is seriously the most helpful person I’ve ever come across, as far as customer service goes. She was so helpful when it came time for me to pick frames and even more so when it came down to picking my glasses up. She goes above and beyond and it is greatly appreciated!!! thank u ashley!!!

This place is great. Awesome staff great selection. And the best prices I have seen. They have a very wide selection of frames and they got me my glasses in less than an hour.

Very disappointed in this place!!! 4 trips from out of town and the glasses are still not ready!!! 1^st trip to get eye exam and pick out glass frames; 2^nd trip picked up glasses; 3^rd trip prescription was wrong so had to have another eye exam; 4^th trip, was told glasses would be ready, they weren’t! That means I’ll have to make another trip for the 5^th time!!! Once I get glasses I’M DONE WITH STANTON OPTICAL!!!

So I go to Stanton Optical for their «2 pairs for $ 69 with FREE eye exam», Get my exam done then I’m asked to pay $ 30 for the exam which will later be deducted from my overall total, so I pay. Next, I’m asked to go pick 2 pairs of glasses, and was told «everything is buy one get one free», chose my 2 pairs, I go pay & the total was $ 228, my jaw drops. After getting rid of a million unnecessary features, I drop my total to $ 159, apart from the $ 30 I had previously paid for the exam… I just think it’s very unethical for them to advertise «2 pairs for $ 69 & FREE eye exam» if you are definitely not getting a free exam or 2 pairs of glasses for $ 69. 5 stars because I’m not angry, I just want you to reconsider the way you word your ad, please & thank you.

Hate their eyeglass commercial! Very Racist how they do the Japanese Kung fu noises!!!

Good customer service. No push back. Extends to be helpful and understanding. Thank you Angel and Araseli. My conflict is that glasses were not ready when promised by a few hours. I didn’t get the feeling I was being taken cared by professionally trained personnel. Somewhat of an upsale push; but not too much.

If only I can rate no star or half a star
BEWARE– Don’t go to this place!!!
May 30 — I went to get new glasses to replace my existing one. So they ask me to pick, picked up fews but I decided on two which I hear no comments from Emily, if it fits. My fault because I’m desperate for new glasses. So paid — $ 764.00 & was told one will be ready by June 13 & the other June 25.
So come June 13 — no one call & of course I totally forgot about it because we are all busy with work. Finally 5 days later I went in to get my first glasses.
Then for my 2^nd pair supposedly to be ready by June 25 & again no call. So finally, I went July 7 to get my glasses. I told them their customers service totally SUCKS!
I will never go back to Stanton eyeglasses!

Had a 1230 appointment and arrived on time. Wait time was at least 30 min. Nope. My time is too valuable. I was prepared to drop 300 – 400 for new glasses and contacts.

1. The 2 for $ 70 sign that screams at you when you’re driving down herndon is kind of deceiving. There are only a select few on the «value» wall my very non-​picky mom would even consider looking at, AFTER the fact that she already found the pair she wanted NOT on the value wall.
2. If my mom gets to exchange her glasses once, and the pair she wants to trade for are almost $ 50 less than what she originally bought, shouldn’t she re-​imbursed? Or atleast not be charged $ 20 additional for her brown tint.
3. Last but MOST IMPORTANTLY! Customer service freakin sucks!!! The gentleman who helped us walked away right in front of us!!! LOL i had to walk over to him doing some other stuff on a different computer our convo went as follows:
Me: umm were you still helping us?
Employee (guy): oh yeeahh umm hey can you help them?
Employee (girl): shakes head
Thats all she did. Shook her head. And then when another customer came she took him right away.
Another time I came this new hispanic employee kept all telling this older gentleman «i’m sorry this is my first day i dont know» i guess she had kept him on hold and he had enough time to drive in lolllllll
Also the first time i came in a lady was lifting her dress and showing her co-​worker her new tat… In front of all the customers… Ummm… Yeahhhh
Always a bunch of employees and they are all too damn lazy or incompetent to help anyone! I’m never going back and never EVER recommending!

I have purchased four pairs of glasses from Stanton Optical, over the period of over 3 years.
If you want a pleasant experience at Stanton, you need to know what NOT to expect…
–Do not expect to get two complete pairs of glasses for under $ 100.don’t even expect to get one complete pair for under $ 100. The promotions they have refer to the frames. You will have to pay extra for the lenses, anti-​scratch coating, tint for sunglasses, and any extra features you want. I have a strong prescription and I paid over $ 400 for a pair of glasses and a pair of sunglasses. This was a little bit of a sticker shock but, with proper care, my glasses last me 3 – 4 years.
–Do not expect to understand your bill easily. I had a hard time understanding my bill. I thought they added too many charges that I did not agree to. I talked with the manager and they were able to simplify the bill for me.
–Do not expect a worker to greet/​help you right away. This place is busy. This last time I was looking for a new pair, I was not bothered till I was ready to move forward with purchasing. I do not mind this at all. If I need help, I will ask for help. Others, however, might think this reflects poor customer service.
–Do not expect to go through an eye exam or the process of picking up your glasses quickly. Again, the place is busy. It seems to be busy anytime of the day I go… even when they first open.
TIPS:
–I recommend seeking Haley’s assistance for purchasing your glasses. She was a lot of help for when I had questions and I think she went above and beyond to assist me.
–When you are picking up your glasses or getting them adjusted, I recommend having Kathy help you. I always have issues with adjusting my glasses because of my crooked nose. The glasses are either crooked or they rub against the bump on my bridge. It’s painful! Kathy was very patient with me and did an amazing job making sure my glasses were a perfect fit.
–For an eye exam, you might want to go somewhere else. That’s what I did, this time around, and I had no issues.
CONCLUSION:
I have always liked the selection of glasses, here, and that’s why I keep coming back. Customer service can be a hit or miss. I received my glasses quickly. The place could do a better job being more organized, etc.

The absolute WORST service. They have every excuse in the world for their inability to give even decent customer service. The 2 for 1 is a total rip-​off. After weeks of getting the run-​a-​round, they finally credited my account and I bought one pair
(which is all I really wanted) from Costco on W. Shaw for less than half of Stanton’s
charges and enjoyed excellent Customer Service. If you are not a Costco member, join. You will save the annual membership fee every time you enter the warehouse.

If I had only followed the Stanton stars on Unilocal.There are too many people walking around who have little idea of what they’re doing.
When I came to get my glasses the first pair felt like the wrong lenses. But bring new to progressives two people tried to convince me it was just me –the actual doctor too. THEN I tried on he second pair. Wayyyy different and it proved the first ones were indeed incorrect. Do those were sent back.
Fast forward. They call, I drive 30 again to get there and they cannot find them. 4 people and a manager and no glasses to be found. Manager says she will call me with an update. Nope. I called 5 hours later and they say they found them. Return for the third time. I ask why they didn’t call, manager mumbles they should’ve. Nope.
Very disappointed. After adjusting the final product, she didn’t even apologize.

In early November, my wife and I went to visit the location on Blackstone and Herndon because our Groupon for $ 200 worth of glasses was about to expire. We arrived 15 minutes before closing since we were running late, but the store had people still milling about, so we stepped in to look at our choices. Once we had found a pair, we sat down with an employee who just proceeded to scrawl numbers on an order form without asking us anything. Come to find out, even though most frames include lenses when purchased, the groupon deal added in the cost of lenses to the frames — which basically made the Groupon deal a complete wash. Needless to say, we declined the offer that night and then was treated rudely by the employee when leaving. Because of the time, they had locked the front door, and so when we went to ask, the employee snapped, «use the back one then.»
Not wanting to miss a great deal, I went back two days later, assuming that part of the experience was due to the time we had arrived at the location. Not the case. I went to pick a pair out for myself (my glasses were cheaper than the ones we had looked at earlier for my wife, since my prescription is lower) and headed straight for the economy section. After lots of attempts to upsell me on the glasses I was ordering (all of which I declined), I settled on a nice frame and lenses with only $ 9 out of pocket, and the promise that the glasses would be ready for pickup later that week.
An entire week goes by, and not one phone call was received from the store. I ended up calling at about 10am one morning to ask on the status of my order, and was told, «I’ll have to call you back by the end of the day — it’s really busy in here.» The call never came, so I called back the next day, and after about 15 minutes on hold was told, «yeah, they’ve been ready.» When asked as to why I didn’t receive a call, I was told, «we never call. You’re just supposed to show up at the time we write.»
The glasses are poor quality, and the pricing is a joke — especially with the Groupon deals. Definitely not worth it, and won’t be back.