Reflection

Is it possible to give this place 0 stars?
I received a pair of their boots as a gift from my roommate who paid in cash in case I needed to return them. They didn’t fit so I brought the shoes back within their 7 day time frame for returns and they would not refund or give me store credit without the original receipt. I promptly got the receipt from my roommate and went back to the store where I waited at the register for multiple minutes without anyone to help me. I could see behind the counter and the employees were sitting down on their phones and when they noticed I was standing there they argued over who should be the one to help me with my return. When I finally did get help the employee was rude and not helpful at all. She still refused to refund me in cash even with the original receipt that said the shoes were paid for with cash. I reluctantly received store credit. I tried to redeem my experience and buy a new pair of shoes but there wasn’t a single pair that didn’t look cheap. Poor quality shoes and poor quality employees.

BAD CUSTOMER SERVICE~ Cheyenne, A. Either do a job that makes you happy or B. Put on a happy face when someone is having a conversation with you.
The shoes I brought up were misplaced in a different price area. I told her about it, telling her that she might want to go check it out because someone is going to force the store to to take a loss on a regular priced item. Cheyenne never one time responded to what I was saying, then proceeded to tell me their return policy as she looked around and told me to have a nice day with an attitude behind it. Simmer down Cheyenne… you work for Reflection at a Fresno Mall.