Michael Kors

This place keeps going lower and lower on my radar. Every time I go in I get greeted by a super nice person and then the get passed onto a super rude associate or manager who acts like I’m paying nothing for expensive products

Horrible customer service. I bought over $ 787 of this crap as a Christmas Present to my GF. They gift wrapped the wrong watch. Gold/​Silver vs Solid Gold. We come back to exchange and they say I have to pay $ 80 to get the same watch in Gold like I originally asked. April the Manager was offended I thought it was BS to pay the difference. It was my fault I paid enough to get a discounted price and they packaged the wrong watch.
Really is it unreasonable to think I shouldn’t have to pay the difference for their mistake? #RetailFail

Wow. I just stopped by to purchase a wallet to match my MK bag. Two of the three girls working were so condescending! I’ve never had such horrible treatment. I simply asked if they had a particular wallet in stock that my friend had purchased there a couple months ago. I was met with chuckles. The taller of the condescending girls said «oh Michael changes his style all the time.» Really? I’m sure Michael Kors updates his stock at the FRESNO store. I noticed the attitudes so decided to walk out. The shorter of the two rolled her eyes as I walked out the store. There were no other customers, plus I had a simple question. So I’m not sure why they were so bothered. Ended up buying my MK wallet at Macy’s. Will never go back to the Fresno MK store. It’s a shame… They just lost a repeat customer!

Sales associate with the long blonde hair, black eye makeup and resting bi$ch face… incredibly unpleasant. Not sure what the attitudes of the employees are all about but I’d just like to point out that you represent a designer and a product. You do it poorly. You chose your job so take ownership, have some pride, and put a smile on your sour mugs.

I came here to exchange a bag and was greeted with the most condescending customer service I have experienced in quite some time. Mind you I was upgrading my bag to a more expensive version, but the tone and communication from the associate was rude and accusatory. He seemed to be extremely upset I was exchanging a newer model bag in a rare/​seasonal color for a standard white bag.
The store itself seemed limited in inventory and bags were poorly displayed. I prefer the San Jose Oakridge location or Macy’s display in Valley Faire mall, also in San Jose.

The worst customer service. The associate James, actually began to start a street fight with my husband. I went into the store to get my watch adjusted and they damaged 3 watches trying to give me one that was the correct size. After it took 25 mins for them to give me watch back, my husband and I complained and when I got fed up asking for a refund they said it will take 4 – 6 weeks for corporate to refund cash. They don’t refund cash at the store level. They will take your cash but won’t give it back. Once I began to tell the manager about the issue I had her employee, James began to Interrupt and take his jacket off and ask my husband to «jump». Extremely unprofessional, the manager had to hold her employee back. Neither my husband nor I acted so ridiculously. I will never go back to MK Fresno ever again.