Men’s Wearhouse and Tux

A tip: go in early (time of day as well before THE day): sales representatives will have less customers to deal with, and generally in a better mood for it (unless they’re super-​not morning people, and who can really blame them for that) and you’ll be less-​stressed trying to come up with something last minute.
We were pleasantly surprised with this location (never had a good impression; and as a whole, still don’t have a good impression towards the entire entity — the review is really just for the store… and really just for one salesman); we weren’t intending on buying a suit (just to get an idea) and we walked out with one — definitely a sign of a job well done.
I tried on a few suits Ross, our salesman, suggested (all we told him was dark grey) after he took my measurements, we weren’t satisfied (didn’t want to pay full retail), so we thanked him and wandered over to the rental department. The rental department was a total letdown (no offense to them, that’s probably just part of the rental-​retail business: super expensive and limited selection).
As we were walking away from there, to our surprise, Ross came back to find us, suit in hand, and excited to tell us that he found ‘a gem’ (genuinely stated). It pretty much fit me: not baggy, arm length, fit my chest… maybe a little tailoring, but you wouldn’t expect to find a perfect fit unless you’re completely average-​sized.
Shout out to Ross who helped us throughout the day. He knew we were mainly just looking around, and yet he was super-​friendly and attentive. What makes him exceptional is that he could have forgotten about us, he didn’t have to come back to talk to us, he didn’t try to get us to buy anything (brought us things that fit what we asked for), gave us his honest opinion (to not buy).
Walked out with a suit 12.5% of SRP (clearance was 75% off, their sale brought it down an additional 50%). Some luck involved, but I believe it was due to a caring and attentive salesperson.

Never thought I would compare getting fitted to the doctors office. I put on what they give me. Now I’m sitting for half an hour waiting to be seen. I’m the only one in here midday. The product looks and feels good. Not that great variety of sets. Mostly separates. Kind of pricey. Would I shop here? Let’s just say it’s still on the list of options.

I hate the suits that I bought. Go to Nordstrom! This place is expensive for the quality. I gave away the suits to Goodwill.

My entire family rented suits for my fathers wedding yesterday (10+ men) and my fiancé shoes started to break apart after about 2 hours of wear. He went the entire reception with broken apart shoes. How embarrassing. We have multiple weddings coming up including our own and we will be going to Jos A Bank. Never again men’s wear house. The manager took no responsibility to get it fixed either.

I’ve been here 3 time’s now, and very time it’s been a good experience.
My last trip was for a Tux rental, the staff was very efficient and effective measuring me twice to make sure they got the right size tuxedo.
PS the wedding was awesome

When my son needed a tuxedo for his first high school formal, I looked for a local shop via the internet and was disappointed by how few I found to call. Deepening my disappointment, were the ignored calls left ringing, while others were answered by impatient and disinterested sales clerks. I think one clerk may have been sleeping. So, despite the less then stellar Unilocal reviews, I decided to give Men’s Warehouse a chance. I’m so glad I did! In every instance, I found the sales staff professional and respectful of my budget, coming in under the cap. During each store visit we received prompt, knowledgeable and attentive customer service. Last but not least, it was a beautiful tuxedo and my son looked incredibly sharp! We’ll definitely be back!

Location is properly staffed but if the rental department is slammed employees from other areas can’t help you.
Men’s Wearhouse would rather have them stand around on their cell phones or socializing than to provide excellent customer service.
Two employees standing at register doing nothing and couldn’t process my deposit refund I had to go to the tux department and be expected to wait for 4 others to go through full fittings before they could help me.
Since I paid in cash they would be taking me back to the same register I just got turned away from.
This was my first and last time dealing with Men’s Wearhouse.
There are other businesses that value your time and business that deserve your business before this place.

They told us they would hold a suit for our wedding, came back and it was sold!
We picked a different suit, they told us they would have it fitted and pressed when we picked it up. They did press it, but they don’t clean it. What is the point of pressing it if its not clean?
Awful costumer service, went in to try on the suit, once out of the dressing room no one to be found… once they have your money I guess they’re on to the next.

I went to the mall location and Ryan was spectacular! She was very patient with my husband and his rowdy group of 6 groomsmen and when someone else came in the store (she was working alone) managed to take care of all of us at the same time and not leave anyone sitting around tapping their feet. She made multiple follow up calls with me to make sure nothing had changed she was wonderful. We had a hiccup at another location with my father in law receiving a bow-​tie instead of a regular tie which they had no others. Since my husband and I were in Fresno that day we called her and she saved the day by letting us use her spare that matched his suit. Disaster averted thanks to her! She was so sweet and I made sure to make all my calls directly with her. When you have someone you know you can trust why talk to anyone else? She made sure my big day was awesome! THANKS RYAN!
ps, I hope I didn’t spell her name wrong. I know thats how its pronounced. She was amazing

I went in recently to buy a suit that was on sale and part of the daily deal. I walked in and was helped immediately. I was extremely happy with the help I received and the suits i bought. Thank you.

My friends and I used this store for our high school senior prom, and will NOT be returning.
Although their tuxes may be nice, be wary of this store. I recommend Black Tie instead. This store uses bait and switch FRAUD, and charged $ 140 extra for a tuxedo rental. No where on the receipt did they show where this charge came from. Originally, they quoted a price of about $ 100 for a rental, and then bumped it up to $ 245 for a «slim fit» charge according to one of the «tuxedo representatives». Yes, that’s right, the manager tried to avoid an entanglement because he realized there was a huge mistake. Rather than fix the charge, they pocketed the money. You could buy a tuxedo for that price.
Oh, and the customer service?
There is HORRIBLE HORRIBLE HORRIBLE customer service at this store. Look at the rest of these reviews and you will see the same thing. They make people wait around when there is plenty of staff just sauntering around, they talk to customers condescendingly, AND they entered the wrong event date for a tuxedo when I specifically told them the date numerous times. I received my tux the DAY of the event, and luckily it fit.
What if it hadn’t fit, though? Enough time to make it to the prom? No.
I have never seen a store so poorly run in my life. I have been using this store for suits and rentals for quite some time, and the customer service hasn’t changed whatsoever. I will not be returning.

Pretty decent tuxes. Customer service is HORRIBLE. We had good service once with a young gentleman who knew what he was doing and was fast and efficient. Two times now we have had a woman named Melinda who measures incorrectly and has the worst customer service; she is very short and comes off as rude. For the quality of the tuxes this is worth it, but for the service don’t come. This will be our last time here.

First off I have to put out there that I work in customer service and I know that sometimes it’s difficult. On that note I have to say this was the absolute worst I had ever been treated! Juanita (I believe was her name) was not helpful at all. The issue was the father of the brides pants were way too short and we found out Thursday night with my sisters wedding Saturday. According to her. the soonest she could get our issue resolved was the day of the wedding, which was not an option for us since we were extremely busy that day. As we’re there and she’s rolling her eyes at me, I of course got extremely upset. I started giving her other options, call other stores in the area even if that meant we had to drive an hour or more. She said they «don’t do that» but agreed to call other stores the next day (since she didn’t think about doing it before they closed). Sure enough the next day, Friday, we get a call that we can pick up the pants that day. Apparently you have to go and argue with them for them to actually do something!
On top of that incident when the rest of the groomsmen started comparing their tuxedos there were things missing, an extra shirt for 2 of the 4 and cuff links for the groom.
In my opinion I would not recommend this place to anyone, ESPECIALLY if it’s for something as important as your wedding day! If this is your only option stay away from Juanita and go in as early as possible to pick up your rental.

I normally work with Eddie who is great. I just happened to work with Kenneth «Burke» and had a terrible experience. He made it clear customer service isn’t a priority to him. If you plan to visit this location ask for Eddie or Felix.

I was very happy with my service here. I’m a big guy and the selection of large sizes is awesome. I have to agree that the 2 for 1 sales are the only time you really want to shop because that’s when you’re going to get the best bang for your buck.
I had great service from Hector who took care of me and exceeded my expectations. I can’t wait for the next sale because I need to get some more slacks!

Men’s Warehouse service is great overall that is why I keep coming back, however at this location they seem incompetent and condescending. I used Men’s Warehouse for my wedding and the sales guy was extremely immature and somewhat irritated to help me. The suit upon pick up did not fit well. Pants were long and jacket was one size too big. The women for the rentals are nicer. Sign up for their perfect fit club. The more you buy, the more coupons you get in mail. I received a coupon for a free tie ($ 50 value). The best time to buy is during their buy one get one free sales. Actually, this is the only time buy because otherwise you are paying full retail.

I set up the rentals of the tuxedos for all my grooms, best man and fathers. Rita at the fashion fair location was the best. She helped me and my bride-​to-​be from start to finish. Even on the day of our wedding my youngest sons coat was to sort in the sleaves, she saw us all walk in the store. Told her our problem and jumped on it and handled it. We also had a problem and were there was a last minute rental do to a tragic problem. The store in Riverside, Ca. handled other like no problem. Great service. thank you.

A real quick and easy compliment, I got what I payed for! I got two awesome suits for the price of one! Gustavo (Gus) was the sales person that greeted me when I first walked in, he knew my style based on a few questions and got right down to selecting everything perfectly. Service was great and prices where standard for who made the suits.
* I definitely will be returning because the deal and service.
** I don’t believe the negative reviews are creditable in my personal opinion.

I don’t know who does the hiring here, but, he/​she should be fired. I wound up walking out of the place, went down the street, and spent $ 600 on a new suit.
Terrible customer service! They can advertise 2 for 1 all day… I’m not going back!

Did I go to a different store or something? The staff here was friendly, knowledgeable and did their best to make sure our wedding party got the tuxes they needed. Was it slower than I hoped for? Sure, a little. But it was also pretty busy, so it’s really quite forgivable. I DO also wish they had more of the actual tux items there to try on, but again, it’s forgivable. It would be a huge amount of items to carry.
Heck, one of the staff helped to make sure I was able to take advantage of a program for a free suit. I had already done enough rentals to qualify and I just didn’t know. Without him to point it out, I’m out a free suit. That’s good customer service, folks.