Fashion Furniture

Very disappointed in the Customer Service provided. We had a delivery scheduled for a Saturday. They message you the night before and let you know a two hour window. The window we were given was 12pm-​2pm. We immediately called in and asked if we could be provided a different window as our daughters last TBall game started at 12. We were transferred to 3 different people, I guess they don’t have anyone who deals with this or anyone who WANTED to. Well come delivery day, the driver called 10 minutes before, at 11:50am (of course right ?)… We told the driver if he could make a few stops then deliver ours and he states «no, our routes are all pre set up and we have to follow it». So they had some type of idea the route they would take, and no one could communicate our need of a later /​earlier delivery. So my wife missed our daughters last tball game, and the icing on the cake was the delivery team left dirty foot prints throughout our house and trash.

Im in the furniture business and get to visit many stores in my travels. Fashion Furniture might be one of the best stores in the country. The selection of qualitity furniture is amazing. If your in the Fresno area this is a must see.

0 stars is more like it. I bought a $ 6500.00 bedroom set and when the handle broke on one of the nightstands it was a big runaround to try and get a replacement. The last time I spoke to them Tim told me it was being shipped to my house but it never came. I left a review here and Unilocal removed it! I’m guessing the store had it removed. I just want that handle and will keep posting reviews here until it comes. I’ve been waiting for months now. Terrible service after purchase.

My wife and I bought a couch/​chair set from Fashion Furniture five months ago. The couch had to be re-​upholstered within three months because of very large creases that appeared and excessive looseness in the fabric. Fine. Things happen, sometimes bad products find their way into good showrooms. The same creases re-​appeared a month later and the pieces in the the back of the couch started creaking an made loud noises. My wife contacted Fashion Furniture again (5 – 7 times before she got a response) and said that she needed someone to come out and look at the couch. A representative came out and we were told that they would take the couch back and we would receive $ 1400 (the total value of the set). When we went to the store today to find something new, we were informed that we were only going to be reimbursed for the couch ($ 900-what’s that going to buy at Fashion Furniture?) So now we have to spend more of our money there to get something decent on top of the ongoing inconvenience. We asked if we could just get a refund instead of store credit. They said no, even though they are going to be reimbursed by the manufacturer. Do yourself a favor, go somewhere else. Go somewhere where customer satisfaction is valued above eeking a few extra hundred dollars from people who have already been inconvenienced. One redeeming aspect: Really nice rep on the floor.

Very disappointed!!! No greeting as we walked in. Heard many others being greeted. Walked to the section the curios are in. The ad showed a simple locking curio on sale. We saw many that were the same price we saw last week when we were looking around. We had to go find a salesman. He showed us to an oak curio that looked nothing like the ad. His excuse was the paper didn’t do it justice. As we were asking questions he walked away from us. RUDE
I guess we will buy online direct from the manufacturer.

I have purchased a few items from here over the years which have been satisfactory. After years of saying no to my husband for I recliner, I caved. We settled on one, by the end of the second year it started peeling (leather/​vinyl). I called Fashion Furniture, service dept called me back in a timely manner, he said he would call Lane to see if they’ve had any reported problems with this chair. When he called me again, he said they haven’t, and being that it’s out of warranty, there’s nothing they could do. Well then let me be the first to report, there’s a problem. Reading one review in particular, people had a problem with their leather sectional.
As far as the salespeople, it’s a hit or miss with them. I walked in one time with them standing there as greeters and looked at me then continued talking to each other! Lol!
Whatever, I think I’m gonna be done with them and start going somewhere else.

I’ll give this place 5 stars all day long. Napoleon was great at answering all our questions and was really patient with us. Not once was he pushy, his son Martin was a great sales rep as well. Just like his dad, he was patient and not pushy. Love the quality of furniture they have here and would definitely buy from here again.

We spent a whole bunch of money with this company (3400 sq ft worth of furnture), and are thrilled with all of our purchases. Our salesman (Ed) was the best… but I’m sure they are all great. Loved the quality, the way we were treated, the timeframe that was promised was met, and most of all… LOVE our new furniture! They made our house a home. :)

Update on couch: Our leather couch was finally replaced by a cloth one of our choice and paid for the difference, after many calls of going back and forth. We explained to them again that the leather came off our leather couches for no apparent reason to us real leather doesn’t come off. Honestly we really wanted our leather couches again but truly didn’t want the hassle of the leather coming off again. I posted this again because I want others to know and ask questions … this is where I go to get answers :-)

We went in yesterday to see about purchasing 2 ottomens/​stools, they (the sales people) looked @ us like we were from Mars! I immediately see on ottomen that would totally work & ask if they have anymore, the sales guy points in a general direction & says, yeah that one. It was one of those huge coffeetable types, I ask if they have any more again & he says no. In this whole store you only have 2 ottomens, he says yep, as in take it or leave it, so my decision was easy, we won’t be back!

Not a good experience! I was looking to purchase a sectional leather couch and knew exactly what manufacturer and style I wanted. I called Fashion Furniture and asked their designer if they carried that brand and style. She replied «yes we do carry that brand, we don’t have that style, but we can order for you. Went to Fashion Furniture ready to purchase. Sales associate took all our info regarding the brand and style once again, and I requested for the designer to come out to my home to measure and make sure I would be ordering the right pieces for the sectional. She came out 2 days later and measured and wanted a commitment on when I would come back to purchase. I told her I wanted to order right away, so we made an appointment for me to go by later that afternoon. I felt like I was buying a car! I sat at a little booth with her and the salesman. It was the old «switch & bait». Now they tell me they cant order that particular sectional since the manufacturer has 2 different lines, and now are trying to sell me something, that looks nothing like what I wanted.
I am self employed and just wasted more than half my day with these characters.
The funniest part was when I was leaving, the designer was still wanting to try and sell me a rug!
They really need to know their product. I am glad it didn’t work out, because I have talked to several associates who have had previous problems with Fashion Furniture.

Beautiful furniture and decorative pieces!!! The showroom is HUGE and they literally have something for every taste/​home.
I was greeted by a salesman, named Simon Meneses, and he was very friendly and helpful. He was not pushy and gave me my space to look around the store at my leisure. He was also nearby to answer any questions that I may have had and he explained the sales items to me. He provided me with a business card should I need anything.
The prices here are on the much higher side, and that is a downside for me. I don’t mind spending a little money to have nice furniture that is of good quality (which this seems to be) but its gonna leave a dent in your wallet.
Next time I am in the market for some furniture, I will take another look here because you never know when you might find the next ‘deal.’ The store was also very clean, and the salesman was good

Huge selection available. Martin was excellent. He was very knowledgable, patient with all our questions ect. and not pushy at all. Highly recommend it. Ask for Martin!

My husband and I purchased a sectional and since it was a special order the salesmen told us, after writing up the order, we would have to put 50% down. We asked to talk to the manager and he told us this was a new policy the company started 2 months ago. After talking with him several minutes he said he would call the owner, who was out of town, and see what he could do. He said he would see if 30% would work but he couldn’t promise any less than that. Wow, our salesmen gets a page a few minutes later and guess what, we only have to put 25% down. We called the store today and talked to another salesman to see what the policy was on special orders. He said they like to ask for 25% but he would be willing to work with us and require only 20%.
I wish I would have done a little research before hand and hopefully this review will help someone else. Knowledge is power!

Wow, if you are looking for furniture or decorative pieces for your place, I can almost guarantee that Fashion Furniture has it.
The place is super super super huge and Carlese was extremely helpful in our search for a sectional, answering all of our questions and showing us several options.
The only bad part is trying to find help. They really need to have a counter or desk at the front door.

Some of the sales people are coercive! I know they price their furniture higher… that’s why they don’t give you the price until they sit down and calculate everything for you. I give a few stars for being clean and for some friendly people, but that’s it.

I recently went to Fashion Furnature with my son to look at love seats for his dorm. I’ve always liked the quality of Furnature but, I feel like I’m stepping onto a car lot. The sales man (Don) wouldn’t leave us alone after I told him two times we were just looking. We knew he was following us around the entire store. To make things worse he followed us to the door and he put his hand on my back to say goodbye. My son wanted to say something to him but, restrained himself. That was totally creepy. If I ever go back I’m going to have to say do not follow me and if I have questions I have your card!!! They will defiantly loose customers with pushy sales reps.

Grab a glass a wine and take a seat ’cause I have a doozy of a story for you about this place. And let me just state up front that I do not recommend this place, I will never shop there again, and I will complain about them to anyone who will listen going forward. That’s a summary warning in case you don’t want to read on with that glass of wine in hand…
Fashion Furniture has a great selection of furniture inside a huge showroom in Fresno. They appear to market themselves as a higher-​end furniture store; thus, when you step in the place, you expect a very high quality of service. My husband and I have purchased a few different things from them over the past 6 months and have easily spent over $ 10K there. The first was a bedroom set. That purchase experience was great. We had a sales woman named Lori helping us who was very knowledgeable about the set, easily looked up and quoted prices to us, was very professional, etc. The second item we purchased was a custom dining set. This purchase was not so smooth… well, let’s face it the entire purchase experience was crap. We couldn’t get Lori to help us because she was busy with other customers so a sales person named Martin was «assigned» to us. And by «assigned», I mean he stalked us around the store and continually asked us if he could help. Finally, we told him we had chosen our set and wanted him to write up the invoice/​quote. I should note that this guy was young and very green… by the way he was presented himself, I would have guessed he started that same week. NOT THE GUY THEY SHOULD HAVE HAD WRITING UP A CUSTOM FURNITURE PURCHASE THAT COST $ 6K!!! He did not have an iota of a clue about the maker of the furniture. It took him about 2 hours to write up the quote while we sat there waiting. Then, when he brought it out to us, he asked us to look over the codes to make sure that everything was customized to our liking. Well, this is where the major issues began to take place. He could not accurately explain the codes to us (these are codes around color, height, chair style, leg style, table edge, etc… you get the picture) but he kept insisting that everything was correct. We asked another more seasoned employee to come over and help because we were not at all comfortable with this guy Martin. Turns out, there were at least 4 things wrong with the codes on the invoice. Then, I had a $ 100 gift card. I thought they would just take the $ 100 off the total like any other place. But, instead, Martin took the $ 100 off one of the individual items. This is great, but he then forgot to subtotal the discount down and recalculate tax and the final total on the invoice. DUH! I had my calculator out (I’m an accountant, don’t judge the fact I have a calc in my purse at all times) and had to tell him what numbers to put on the invoice. Sheesh… total amateur hour I was dealing with. All-​in, we were there for 4 hours. It was worse than buying a car. Yes, ladies and gents, worse.
Now you’d think that was the end of my story, but it’s not. To go on top of the table, we ordered one of those nice leather pads. Well, we called the store about a month after we received our table and chairs and asked about the pad. The maker of the pad had shipped it but it could not be located and they were going to have to order another one. WTF!!! It couldn’t be located! How do you lose a 5-​foot by 5’foot leather pad???
Uh, these guys are complete idiots. It’s amateur hour. And there are better places to shop for nice furniture around the valley. As a side note, I spoke with the store manager about all this yesterday and am waiting to hear back from him to see if they are actually going to do anything about any of this. I will update my review if/​when I hear back. So far, they haven’t done a thing for us.

Probably the best furniture store in Fresno!
I was shopping for a new dining table set, and Helen helped me find a great one at an awesome price! I checked out about 5 local stores, and none of them had anything similar in style or quality, especially for the price I paid. I don’t know if it was just me, but at the other stores, their furniture felt very cheap and poorly built, but not here!
Plus you can’t beat the customer service they give you here, they actually know the products and tell you who made it, not «It’s a very good item» like most other places.
Overall very satisfied, I normally don’t give out 5 star ratings but this place deserves it!

Very helpful sales associate (sharon) nice furniture not overly expensive.