Crazy Bernie

WORST CUSTOMER SERVICE EVER!!! We bought a display frame and was told they will have it taken down and put it back nicely in its original box. The next morning we went to pick it up, the bed wasn’t taken down yet and the worker and Berni (owner) wanted to just throw everything in our truck. We had to return our borrowed truck and asked for them to deliver it for free since it was their mistake not breaking down the bed before we got there. Berni refused to deliver the frame and made it as it was our fault that we couldn’t wait for them to break down the bed. A young sales rep who helped us purchase the frame offered to borrow a truck and delivery it when he gets off work. Instead of Berni offering us the store delivery, his own worker had to do it off the clock. CRAZY BERNI deserves to get a punch in the face! We will never return to this store again for any future purchases including all of our family members who heard of our experience at this store.

I have never given a business Five Stars, so believe me, they have earned my respect and future customer service business. I live in Sacramento and heard about this place so I decided one day when I was passing through to check them out as I was looking for a bedroom set for my grandson. Right away Tammy noticed me and offered to show me what they had and was extremely knowledgeable about construction of the sets I saw (so am I so I was impressed). In the end, she offered a great price and they helped tie it down securely in my Honda Pilot. I drove this set safely from Fresno to Modesto without a problem. Then I realized I left my camera there and Tammy mailed it promptly to me. This is the type of place that you need to visit with the understanding that they shop around to get the best price and then pass that price to you, hence, you may not always see a huge selection of everything but you will find the best price. In talking with Jude, also a nice person, I found out that if you let them know if you are specifically looking for something, they will work with you. Love you guys!!!

Crazy Bernies is a decent company but nothing too special. I bought a custom designed couch and payed good money for it. The day that I was able to pick it up happened to be a extremely hot day and our sales woman, Emily refused to give me cold water even after I requested for it nicely. Instead she referred me to the 99 cents store up the street. Poor customer service. I will never go back there again. I would rather go to Mor furniture which has the same prices at Crazy Bernies and enjoy their complimentary soda, water, popcorn, hot dogs, and cookies for just visiting the store.

Awesome experience! Staff is so helpful, SO patient, but know when to give you space. Took me about 2 and a half hours of walking back and forth to decide on a couch and Jude (so delightful and knowledgable) was with us every step of the way. Best part is they have a huge selection that’s made right here in California!

I don’t think this place even deserves one star. My grandmother and I went into the store and picked out a lovely couch from their «Garage Sale» selection in the dark warehouse. Judith was our sales lady and she told us all couches in here were BRAND NEW, from JC Pennys but were from either the floor, overstock, or got damaged being shipped to JC Penny. Well my grandma put it on layaway and paid the first $ 100. My grandma and my mom went back to pay off the couch (which was $ 200) when they went to go make a payment Judith stated that she accidently sold the one with my Grandma’s name on it but there was an identical couch (brand new from JC Pennys overstock/​floor) She had my mom and grandma check it out and make sure it works properly. Finally this Friday my mother and I rented a U-​Haul to pick up the couch. When we got it home we found out that it was COVERED in dog hair. We called back the store and spoke first to Judith who said «well its called a garage sale fro a reason.» My mother explained how we were told it was brand new but Judith begins to rudely interrupt her and explain she never said that even though she said «how could we expect to buy a new couch for $ 200, since we are so CHEAP we should just shop at Costco.» my mom demanded then to speak to the owner. Judith had Bernie’s wife call us. She called from a restricted number and blindly defended her employee who lied to us multiple times. We Judith was confronted on selling our first couch we originally picked up she lied again saying that never happened and that «we hear what we simply wanted to hear.» This arguing went back and forth until she said she will refund our money if we brought it back but refused to pick it up for us and said we just have to rent a U-​Haul again. She spent 45minutes screaming on the phone and never once apologized for their «misunderstanding» and gave us horrible customer service. I saw another Unilocal! user who had Bernie himself comment on their post with a very heavy attitude. I am taking this to the BBB as well as Fresno Bee. I don’t think anyone should spend their time and money being lied too and then having a company not honor their word.

When looking to purchase a new bed I went out shopping and ended up at Crazy Bernie I have to say that I was given a few minutes to look around before having an associate (Jude) introduced herself and asked if she could help. She showed me their stock and was told the difference each brand had to offer and was left to try laying on each one I was interested in and made my choice.
The price was more then fair and much lower then other stores. Not having a large amount of money this was a sweet deal for the price. Good quality at half the price of the other stores I went to.
The store was well kept and clean. When looking for furniture in the future I will go back to Crazy Bernie, this was a 5 star purchase.
There are those how may not believe that these post are real, but I’m not here to make false statements just my experience of a good purchase.
Thank you to the staff and delivery men (Crazy Bernie himself) now that’s a man who stands behind his business.

I’ve been going to Crazy Bernie’s for years and I always get great service and great furniture. Who can beat those prices! My son always laughs and plays along with the commercials too. So funny and so cute. :)
This last week I had a huge sectional couch and oversized chair delivered. I don’t know how they fit that chair into my back room but they did and all with a smile. I was so impressed with the professionalism during the delivery. They were there within the delivery time and I was back at work in no time. Thanks for making it so easy on me.
I’m sitting on my couch right now as I write this and I know that without a doubt I will continue to buy from Bernie! Thank you!

We were in the market for a new sofa (our old one was given to us free, so we’re grateful for that, but it was TIME to get something new). Being on a limited budget, we decided to check out Crazy Bernies and see if we could find something in our price range that didn’t look like something in our price range. LOL
Upon entering the store, we were greeted by Jude, who welcomed us to the store, but kept her distance for a few minutes while we got our bearings. She then asked what we were looking for and we were happy to share with her our wants. She walked us around the sales floor and I spotted a sofa set I had viewed online on the Crazy Bernie’s website.
While we were discussing fabrics and other options, our 2 kids went over and sat and watched Frozen, which they had playing close by in one of the living room displays. That kept them happy, which made me very happy. We ordered our sofa set and had a very pleasant experience.
Here are the reasons this was a good experience for us (and why you should consider checking out Crazy Bernie’s for furniture):
1. Store was clean, salesperson was helpful and friendly.
2. Price that I saw online was $ 50 cheaper than the listed price in store, and they honored the online price.
3. I changed my mind on the pillow color when I got home, my husband contacted Jude and while my request was not something they normally do (the backing on the pillow was suppose to be brown by default, but I really REALLY wanted red). She made that happen for me.
4. Sofa was ready for pick up in FOUR days. Four. Jude told us it would be a week and half, 2 weeks… but it was ready for us in F-​O-​U-​R days. Did I mention 4 days??? 4.
My only complaint would be with delivery fees, but we drove here from Hanford, so delivery fees from anywhere would have been nuts. My husband made 2 trips with the mini van, which was cheaper than the delivery fees would have been. The sofa is nice. Like I said, we were on limited funds, so I am fully aware that this isn’t some state of the art sofa set we got… it has a 3 year warranty, so we’re happy about that.
Thanks Crazy Bernie’s… keep up the good work. =)

Yep it’s about as good as it gets, just bought a new bed rm set & I’m so happy with it!!! the service was great, prices, quality of my furniture. I buy all my furniture there, never been disappointed. I bought my daughter a bed & dresser also & she loves it so if you want to get a good deal. go see CRAZY BERNIE

I am a customer for life. Wonderful customer service, really flexible for pick-​up (again sorry for the delay on my side). Good show-​room and selection. I will be back!

The sales staff is very nice and dont pressure u to buy anything. The store is very nice and clean. However the funiture is of lower quality. No name brands, with name brand prices. If I am gonna buy some furniture, I want quality that is gonna last. Most of the items seem cheap and built with cheap materials. Jusy FYI…

*****UPDATE****** In response to Bernie’s comment. Some how I ended up with two Unilocal accounts when I switched phones. My other has over 20 reviews, so I did not make an account only to make a «hateful» review. And seeing that the only good reviews you have are from one reviewer people too so that argument doesn’t hold much water. I am sorry to say that you have never tried to contact me on my account, nor as I stated did I receive even the slightest apology from your employees. I left a fair review from the service I received. I also work in customer service and I realize that some people can be dramatic and unfairly negative but I do not believe my review was either one of those things. And of course I didn’t buy anything from you, would that had made my review more believable? I am pretty easy to please a simple «I’m sorry bout that» is enough for me. I will delete this review on the old account and add it to my other Unilocal account…
Don’t really trust the reviews on here… Seem a little fishy to me! Went into store looking for bar stools, found the ones I liked and wrote down the model number to shop around. Next week called into the store and asked if they still had them in stock man said «yes we have 26 in stock» so I borrowed my friends truck and filled it with gas, which was more than the cost of the 2 barstools by the way! Drove waaaaay down shaw, get to the store and guy looks in the back for the stools. He comes back out and says «we don’t have those». I explain that I called about an hour ago with the model number and was told that there was 26 in stock?! He said «he (meaning another employee that was not there» made a mistake” did not offer to show me other stools or any apology at all. Other negative reviews on web as well beware!
Comment from Bernie S. of Crazy Bernie 2÷25÷2013
Yes, in business sometimes there are mistakes made. Yes, one of my sales people may have given wrong information on inventory of a certain stool, and yes, this poor lady may have driven all the way down Shaw for nothing. I get that. Trust me, I hate that too. But to leave such a negative review on a local business that you HAVE NEVER EVEN BOUGHT ANYTHING FROM is what deserves a negative review. I have tried to contact KA of clovis to no avail. She has signed up for Unilocal to leave only one review, a bad one on my store. I have thousands of happy customers that love me and my store is doing great. So take this negative hateful review for what it is.

Great quality furniture, no problems delivering, customer service was great thanks again Tammy! Will be back to buy more furniture soon!!!