AT&T

Most incompetent and rude group of employees I have ever had to deal with. Was treated very poorly when I walked in. They made me wait even though there were plenty of free employees standing around until one of them said to me «ok I guess I can help you.» They are the worst customer service representatives a company could hire.

My account of what happened was months ago but I just made a Unilocal and felt it necessary to leave my experience for others to see so that they may go to another location for help because of the rudeness and attitude brought upon an employee named Lela. For Father’s Day I took my husband to purchase a new phone (Galaxy S6 edge) and when we got there they only had the Galaxy S6 edge display model in the blue sapphire, So I asked if we can see the phone in the other color option (Gold). Lela stated that she can not show us the gold one even though they have them in the back since it’s not on display. (Which I later found out to be untrue by asking ANOTHER employee at a different location if that is the policy). Since we didn’t get to see the color we wanted to check out we decided to go with the blue sapphire one. As she was programming the phone, I searched on Google what the gold one looked like and showed my hubby which we BOTH agreed we liked better. So I told her that we decided to go with the gold instead. Lela made a face as if she was so annoyed at my change and said «Well I’m going to have to go back and re do everything.» I stated, «well I asked to see it in gold but you were unable to, I’m sorry for the change but I want to be happy with my purchase» she said nothing just continued with the upset body language huffing and puffing under her breath. At this point my husband was upset at the attitude we felt so he stepped outside while I continued with our purchase. I finally got the phone we wanted and as I was about to leave she had the audacity to say «don’t forget to leave me a good review.» And I was in shock. How can she ask me to leave her a good review when she gave me the rudest service that I have ever received!!! Me being respectful I smile and said «ok». I didn’t leave her a review from the automated system but I am here to tell you people out there not to go to Lela for service. Everyone else there is so friendly. Stick with them.

EVERY time I walk in this place its a 30+ minute wait. Frustrating. The music is blasting so loud its annoying to talk over it (& I’m not even old!)
Going to try Herndon & 99.

I would like to give a big thank you and a shout out for great job done to Chris at the AT&T store on Blackstone and Herndon

Great store and employees. Since it’s a corporate store, they don’t charge for sim card replacements. They have a large selection of phones too but I do my shopping online

Horrible customer service suggest any other location than this one!!! My mother and I were placed on my Father’s account as authorized users a few years ago (to purchase phones and technical support). My Family owns a business across the street from this AT& T store and my Father simply doesn’t have the time to wait in line for hours. I’m the technical one in the family so I deal with all of my parents electronic devices. My Father recently bundled his business account with AT&T and they screwed up the billing in addition to not transferring all the information over to the new account (ie: my mother and myself as authorized users) Need less to say when we went there to purchase a new phone for him yesterday (his was not functioning and he needs one immediately) they refused to help us and stated we should go purchase him a «Go Phone or Trac Phone». In order to proceed with this review I had to give at least one star which I feel they do not deserve!!! This location’s employees need to take a customer relations 101 class because they are awful with time wasted trying to get anything accomplished as well as rude & condescending !!!

I had my phone unlocked at work in my pocket and whatever the hell happened, i ended up locking myself out of my phone for some reason or another. I wasn’t thrilled to drive 20 min after a long day at work because shaw/​clovis didn’t help me. They fixed it in 5 minutes. The issue was totally my fault, but they were awesome. I literally could not get into my phone and they corrected it FOR FREE. Awesome employees. F the long driving time in the long term

It is amazing one place can employ so many useless idiots in one spot. But alas it’s true.

My art representative (not 100percent sure what his name was… Might’ve been Jose) had pretty shitty customer service skills.
I came in trying to purchase an iPhone on my upgrade eligibility. Apparently I needed to change my last name to my married name to even check to see if I was eligible (which I knew wasn’t true since I could just go on my app myself and do it, but seeing as though my phone had broke I was in a little bit of a situation). Jose’s suggestion: go to Walmart or target, purchase a go phone, change my name, and come back to check my eligibility. Ummm wtf. It seemed as though he just wanted me to leave the store. He didn’t give me any other options or even tried to help after I had told him I just moved back, was in the military, and didn’t have anyone’s contacts. All he kept saying was «security» this and «security» that and «I could lose my job» freakin over and over again! Ok, I wouldn’t want anyone to lose their jobs but after saying that a few times at a customer in distress… He would say pretty annoying things like «we take security seriously, you should know you’re in the military».
All I’m saying is if you are in customer service you should be able to be a quick problem solver or at least try to help the customer even if it doesn’t necessarily benefit your company.
After a phone call to att, I was able to resolve my issue, and was even credited for having such an unfortunate time at this branch. Bought a go phone for NOTHING since I couldn’t even get a SIM card for it without a freakin NAME CHANGE! Never again will I go to this att! Or at least see Jose.

I guess our problem is more with the way AT&T charges then the store but honestly, they have the slowest workers. Came last Friday with my dad to get a hotspot plan, took them 3 hours to get it right and done. The plan didn’t work out for us the next day, returned the hotspots today, took them 45 minutes to figure out the return process. Also, they don’t make it clear. Told us that there would be no restock fee if returned before 14 days. They charged my dad $ 65. We’re calling tomorrow to get things settled.

Every time I have needed to go to the AT&T store, the help has been spectacular. People are friendly and willing to listen to my needs and wants. Going to deal with cell phones and plans is never fun, but at least here I feel like they care.

Yes, I’ve only been here once, so maybe I’ll update this later if I have a better experience.
We walked in and were greeted by a guy who asked us what we were there for. We told him we needed a phone case because the other store didn’t have any in stock. He put us on the waiting list. After 15 minutes, our name goes off the list and we are helped by nobpdy. After about 5 more minutes of waiting, we go and ask what the deal is since our name was up there 5 people ago but nobody came to us, so we get put on the list again.
Wait another 20 minutes and our name finally comes up and were helped, only to be told the manufacturer hasn’t made cases for our new model phone. That’s it, end of story. I feel like it was so rude that not only weren’t we helped the first time our name was up, but all they had to do was look at the inventory and tell us they had no cases. Pretty simple, right? Not worth a 45 minute wait for nothing.
Update: Upon further thought about this, we might’ve had a slow service and been neglected for somethinf that was simple, but I think it deserves another star that the person who actually did help us was very nice and apolegetic when he realized how long we were waiting.

one month later, on Sept 21 the new phone began to fail. that made it the 3^rd phone to fail. since Jan 2013. The girl that helped me told me at the location they could only give me the same phome, but if. I called the warranty center for which she gave me the number, they would be able to replace it with a different model.
So two months later the 4^th phone is failing and I call the number the girl gave me. Nope! ‘Brandon Waterman’ the supervisor said no that wasn’t the case. I could only get a replacement of the same thing. Or buy a different phone!
I confirmed with him that I am out of contract have been with them since before.2006 and have always been a customer in good standing. This is how AT&T treats their good customers.
Time to go shopping for a new wireless provider!

I been coming here for all my phone needs for a few years and I have to say I’ve never been let down, I love this place. The staff is friendly the wait is not that long and simply put probably the best AT&T store in fresno. Ill definitely be coming back for future phones. Go Samsung woohoo :)

Purchasing an iPhone? STAY AWAY FROM THIS STORE.
Finally persuaded my mom to purchase an iPhone after having every model since original. Unfortunately AT&T ruined her experience three days in. Phone was defective so I drove down to the store figuring it would be a simple exchange since return/​exchange policy clearly stated «no hassle» Yeah. not this store. Spent three hours pleading for a simple exchange with the store manager. Instead all he did was spin one excuse after another. The phone, besides not holding a steady wifi signal or bluetooth connection, could not be proven defective. Instead I would have to pay a 38 $ restocking fee on a 1 $ phone through an upgrade special. Asked him (still kindly at this point) why the return policy says different. (
) He told me iPhones are under a different policy and to go through Apple. So I called Apple in front of him, the specialist I spoke to was just as dismayed as I was that he would simply not exchange it. She suggested I get in touch with someone higher up. So I did, and got an Agent named Chris, who (you guessed it) couldn’t understand why he wouldn’t honor the defective phone policy. The agent asked me to put the manager on the phone, and an agreement was finally made. I would be charged the restocking fee for the same phone, but be credited the upgrade fee on my next bill. Take it from me, do not shop here. If you are looking for an iPhone, GO TO APPLE. And above all, watch out for JUSTIN — the worst store manager I have ever witnessed. Luckily, I have an open complaint case going, and I will do everything in my power to rid him of his job so that no other customer falls into the same trap that I did.

They are always so nice to me and answer any questions i have
Dont go to Parrot. Just come here!

Went to this store, gotta say they are probably the most professional out of all the att corp stores in fresno. Wanted to upgrade my phone, and got in and out within 15 min or so since i knew what i wanted.
Gotta say the reps that i have recently delt with over there are dylan and jay. both knowledgeable and helpful.
Unlike the Shaw and Blackstone store. this place didn’t make me feel like i was going to a frickin carnival.

The sales team are sufficiently helpful. They usually greet you when you walk in and seem eager to assist you. The tech support however, are less professional and their customer service is far below standard. I’ve only dealt with two of them, and they were both ***holes. Can’t say much about the whole tech support crew, but be warned.

Reluctantly the time came to buy a new phone… after the first two stores, i almost decided to give up, nobody really seemed to want to listen as to what i needed in my phone service. i don’t need a i-​phone and i don’t need u-​verse at home… anyway stopped at this location talked to Steven h, through a quick process of maybe 6 – 10 questions he showed me which phones would be suitable for my needs. I picked one… did the minimal paper work. paid, went home, maybe 25 mins for the transaction… i like that, quick efficiant service no b.s. However get the wrong salesperson this whole story could go the other direction.

Depending on the crew on at any given time the rating changes. However all in all the people working here seem a little useless. They are no good at answering any technical questions and if you have any issue they will give you the 1 800 number on your bill as if you didn’t know you could call there. We had recently gone in to purchase my sister a phone and they did not have a particular color in stock. I asked if they could see if any other store in the area had that color so the associate said her manager could she walked over to her manager and we could hear her say from across the room «I don’t know just tell them no» she came back and told us no and when we told her that we could hear her manager say she didnt know she proceeded to claim that 5 minutes ago they had called all of the stores and they did not have them. SO we left. It is horrible that they have such wretched customer service skills honestly I would like to see them actually doing their job here for once. Oh and one time before I was in here and a woman asked an associate if her cell phone would work in Hawaii he asked another worker and the other worker says it works in all the 50 states. He then turns back to the lady and asks is Hawaii one of the 50 states… Quite a sad sight indeed.