Ashley Furniture HomeStore

Came in to pick up a chair that I ordered. Pulled around the back and the guy waiting started to load it up. I stopped him and said I wanted to see it (it was in a box) he said that I wasn’t allowed to do so at the store as it would void my warranty… wtf?! I’ve never heard such BS! I told him he was mistaken and that when I purchased it I was told to inspect it before I took it home, as that was the only way they would take care of any problems. As I completed my purchase I even had to initial that I would do an inspection of the item. I told him I wanted to speak to a manager. A manager came out, I told him what was said and he turned to the employee and asked who told him that. The employee said a name to which the manager said that person was on crack. So unprofessional! He opened the box I checked it out and left. I definitely won’t be going back in the future.

Read the other reviews! I wish I had.
I bought 2 love seats and a sofa the end of December for $ 3,100. The salesman told me two week delivery, the cashier told me three weeks and the invoice said 4 weeks. At week three we called to check and learned that the shipment was delayed until mid February. At almost 5 weeks, the store called to tell me the set I bought was discontinued. 5 weeks to figure that out! In the meantime I had sold my old living room set to make room for the new one. Silly me. Yes, I did get a refund but I wasted 5 weeks. Won’t be back. Ever.

We walked into this placing looking for a new bed, the people in the front didn’t say hello or anything just stared. One of the sales men in the back introduced himself but did not bother getting up. Definitely won’t be coming back here just due to customer serve. But you do get a 25% odd coupon if you check in here, too bad I won’t be using it.

Do Not purchase Anything from this Store! Especially through finance!!! The third party finance company Only allows payments through your checking/​savings account! I’ve had multiple problems with this company to where they have changed my account number 4 times, lost a payment and charged me a late fee for that! They practice BAD Business! The Customer Service department is outsourced and Rude! I had an employee accuse me of non sense… Pls do not purchase ANYTHING from this company!!!

Went to 4 different places. All had high pressure sales techniques except Ashley’s furniture. The salesman let us look around at all the furniture. We ended up going to him after we had looked multiple times at multiple couches and got exactly what we wanted at a great price. Best experience I’ve had in a long time. Everyone should go here for furniture.

All the people we have dealt with in store have been fantastic. The distribution center is another story. After they didn’t call to schedule delivery, I called them. The girl I spoke to was very nice and a little shocked that I hadn’t heard from them because we were scheduled the next day between 2 and 5! I rearranged my schedule and stayed home waiting for them to call me to let me know they were 30 min. out. No call, no truck. I called them at 5 and was told I never spoke to anyone in their office. Really? I was calling them on the same number I had the day before. The only one I had written down and now you are basically me a liar and trying to argue with me about it? Unbelievable. Then they want to schedule me a week out. At that point I had already waited all day and had been called a liar, it needed to be done sooner or I needed a refund. So unprofessional and rude it was unreal. Never will I do business with this Ashley again. On a side note I have ordered from the Roseville store and everything was great and professional.

I recently bought a couch and two leather chairs from Ashley’s and waited six weeks for delivery. Fifteen minutes after delivery I noticed the that there was a blade slit across the front arm of the chair. I called the delivery people and told them. They said sorry you have to call the distribution center in Visalia. I called and they asked for a picture. I sent it. They said they want to order a new arm for the chair. I told them I want a new chair that is what I paid for. They refuse to replace the brand new leather chair they damaged. I don’t want a new arm I want a new chair. They are saying because the delivery people didn’t note the tear this their protocol. I haven’t even removed the tags from the chairs. Horrible customer service.
Thank you! Zeus ordered me a new chair

I am currently working with the store manager to get my issue resolved. He is quite professional and I confident this will be resolved quiclky.
He has offered a complete replacement of the mattress my husband and I are having an issue with which makes me very happy I’m sure this will be resolved within the week and we are now going to continue to do business with this company because of their quick and efficient results with this matter

Sales Rep failed to mention that arrival of my dining set would take 2 weeks until after the purchase was made. When the dining set arrived, there was a huge defect on the table, extremely noticeable, so i requested that it be replaced. They then had customer care call me a day later indicating that since i denied the dining table it would take another 2 weeks to order. I finally called them after 2 weeks to follow up on my order and they said the notes were confusing, someone would call me back. The call back said, the dining set just arrived and it would be a week before they can deliver and set up. Like, really, a whole month for a dining set. I would never go back to them.

I ordered a sofa and love seat two days before Thanksgiving. I was told it might be up to 4 weeks for delivery due to the holiday. After 4 weeks of waiting, I called customer service who said they would find my order and call me the next day. No one ever called. I called back and was told my order was on its way and would arrive in a week. I called after the week was up and was told it would arrive in 3 more weeks. At this point, I’m still waiting. I think they never placed my order after I purchased the furniture. I will not shop here again.

Just discovered the same couch broke again in the same place. After the new year, time to repeat the hassles of getting it repaired again. Yaaa 2015!

In February 2012, we bought furniture for our room, sons room and daughter room for our new home. When looking at a bunk bed loft with a desk underneath for my son, I asked the salesman over and over again if it would be able to sustain my sons weight (teenager) I was assured over and over again by him and other sales associate around him that it could hold up to 250 lbs. My son is no where near that so we went for it. When it came to the end of our sale, he asked us if we’d like to purchase a extended 5year warranty that is guaranteed repair/​replace any damage to the items purchased. For an extra $ 300 I believe. We were spending over $ 4000 there and figured we should get that warranty. So that way we knew for certain our furniture was taken care of. Well, in October 2014, I was surprisingly in need of the warranty use. So soon? Yep. 2 of our dresser drawers were breaking and my sons bunk bed (that they assured holds a huge amount of weight) bars underneath the mattress area snapped. Called the store thinking I had to go through them first. I let them know what has happened to our furniture. I was told our «warranty» would not cover it! That it only covers scraps and holes. I told the manager that the salesman told us we were covered 100% by purchasing this «warranty» I gave her his name and told her everything I was told. She then proceeded to tell me that he is no longer an employee there and his lying to customers was one of those reasons why he was let go. Did they bother to try to make it right after they knew they had a sales associate lying to customers? Nope. She was absolutely no help. So we went ahead and still tried with the warranty company to see if we might have a chance. October 10^th we filed a claim. They said would take a few days to get an answer back. November 2? Called again to see the status on our claim because we haven’t heard a word from them. Was told we were missing paper work (that we did fill out and email to them) no one called or bothered to tell us they never received it. So my husband re-​did it again. Well, its December 14. STILL haven’t heard a word from them. What they said would take a few days has been over 2 months. I will never, EVER go back to this dishonest, money hungry, cheap furniture selling, rip off, lying company again. They deserve negative stars. They knew their sales associate had a problem lying to customers to make that commission. But didn’t have any interest in trying to make it right. Sad. We are currently in need of new couches too. Was going to go in to open a credit line for them due to the service we got the first time which was our first experience. But after finding out we were lied to and this company was ok with it and haven’t heard from the warranty place, NO THANK YOU!

When I paid 8,000 cash they were so nice!!! After 2years I came inquiring my warranty I purchased not nice at all!!! Never again will buy there!!!

Fantastic customer service. Ask for Brandi, she’s the best — a real problem solver.
I had a problem with my order being backordered. She quickly and efficiently found an alternative solution and gave be a discount for my inconvenience! Thank you Brandi!

They’re not worthy of even one star. Horrible customer service! My family and I walked in and no one even greeted us. When we were finally approached it was by reluctantly by Jenni who was curt and unfriendly. When I asked her about her specials she talked down to me like I was wasting her time. She showed me the sets that were included in the special that day and when I chose one I liked she then proceeded to change her original explanation of the pricing and added $ 200 to what she originally told me. Very shady. When I told her I felt like I was misled she proceeded to raise her voice at me saying that the prices were marked despite what she told me… what?! I dont do business with incompetent, shady people who treat you like dirt. She was probably bigot as I didn’t see her treating the white customers so bad. As I was walking out talking with my husband about another store I liked, Jenni proceeds to interject in my private conversation and then proceeds argue with me like a crazy sales person desperate to save face. She lost my business that day making herself look bad not only to us, but other customers too! Good luck with THAT employee Ashley Furniture.

I was really surprised by this store. We were driving back up to norcal from Socal and noticed the sign off the 41 freeway and decided to stop in.
When we went inside the store was really nice. There was so much selection. We found great end tables super easily since everything was really organized and the sales staff was very friendly. The best part is the prices were really reasonable! This stop made the long drive worth it!

I was so excited to buy something from this store… Ashely has a great rep for good quality furniture. I picked out what I wanted and they told me that it would be a four week delay I said okay as long as they would give me free delivery which they agreed to. Six weeks and I still have not heard anything so I had to call them they never called me to tell me it would take longer… So I call them and they said can deliver it into separate deliveries as not I’ll be items were there… That’s not acceptable it’s furniture for one room! Finally after much arguing he says he can get it to me next week… Which turns out to be 8 and a half weeks from purchase. When it is delivered apparently the guys delivered an extra piece? Realized it that night and said they would wait in front of my house for me to get home. Creepy? Yes I told them do NOT do that. Next day I speak with the manager jimmy who was very rude and says well they gave me free delivery why am I complaining… And if I don’t go home he will call the cops. Needless to say I will be speaking with corporate and never shopping here again. If I spend 2000 somewhere I expect better service.

Yay! Got in on their Memorial Day Sale. Got a queen tempurpedic bed and a U shaped sofa.
We were greeted in a good amount of time. The sweet spot where you’ve walked in and started looking, but not ready to buy. I hate it when you’re greeted as soon as you stick a toe in the door. Feels like a vulture circling. And I also don’t like it when you’re never greeted. She checked up on us every once in a while but was never hovering. A few other people eventually greeted us but we didn’t like them as much. We decided on a big U shaped sofa and a tempurpedic bed. The bed was on sale for like $ 200 off then we got an additional $ 400 off for picking the super clean floor model. We were floored. The sofa didn’t have any discounts. Super sad but whatever. It was a grey sofa, one side is a chaise and the other side is kind of a love seat. It was a little spendy but the quality is good here. Got the 60 month financing, free delivery because of the bed we chose, and free tempurpedic pillows. Great experience. It’s only 4 stars simply because their stuff is a little pricey.

Horrible customer service! The sales associates watched me walk around the store for nearly 20 minutes before asking if I needed any help. And the girl who rang me up was more conserned about what was going on with her co workers than the task at hand. If it wasn’t for the groupon I had, I would not have bought anything from here.

The salespeople here are very polite and attentive. I’m glad I bought my bed set from them and not mattress land. I will recommend Ashley Furniture to anyone who is looking for a good deal on furniture. Two thumbs up :)