Happy Tails Grooming

I went to this groomer before reading any reviews if I had read them I would have never taken my maltipoo. But I had a good experience overal nothing out of the ordinary. I got a close cut since its summer now the women gave me a discount for being my first time so it was $ 50. They were pretty friendly and I always check my dogs before leaving didn’t find anything. They put little pink bows and my mia looked adorable. I would have given them more stars but the guy gave me a wrong collar had to go back n change it. Though he did apologize a million times and even offered to drop it off my house.

BEWARE! I brought my two small dogs to Bell for years and was happy enough with their service. Suddenly one of my dogs had a bad limp after one of her groomings at the end of 2011. She was not using her hind leg at all. I took her to the vet immediately the next morning (in tears) and he said her patella was out of place and gave her some meds and told me she can’t jump or climb too much have her rest that leg for a few days. He said it may or may not have been the groomer she could have mis-​stepped at any point on her own. OK fair, I won’t blame the groomer. When it was time for her next grooming I called to make an appointment and I told them what happened last time and that I needed to bring her at a time when there would be no rush and someone had to groom her who would be very gentle, not push her to sit etc. I was told no problem they groom special needs dogs all the time with bad legs, back etc and was given an appointment, I take her, pick her up and she is DRAGGING BOTH BACK LEGS. I bring her back t the vet hysterical and don’t understand what the issue is. So a few months later she is walking better and my vet referred me to another groomer This groomer offered to make an appointment when she can let me stay thru the entire grooming with my dog. I bring her in, they decide to test parts of the process to see how she behaves. They buzz her fur a little, my dog is totally fine. They cut a few nails, my dog is totally fine. They put her in the sink, my dog FREAKS OUT like she was being murdered. It took 3 adults to hold down my 11 lb dog so we could rinse the shampoo off, the bath never actually happened, we were all soaked, scratched, bleeding and shocked that she put up such a big dog fight. The new groomer explained that they must have been so rough with her at the old groomer that they were injuring her during the bath process and now she was essentially an abused dog terrified of the bath. It really makes my blood boil that I told Happy Pet Tails we were having an issue and they never mentioned that my dog was struggling in the bath and they were forcing her down. HAPPY PET TAILS TORTURED AND TRAUMATIZED MY DOG. The groomers at Pet Menu are AWESOME, save yourself the vet bills and go see them!

DO NOT EVER TAKE YOUR PETS HERE UNLESS YOU ARE WILLING TO HAVE TO TAKE YOUR DOG TO THE VET THAT LUCKILY FOR YOUR DOG IS RIGHT ACROSS THE STREET.
ive been taking my dog here for about 3 years. they always have nice people here who are friendly ladies but there are always different people. last month i took my dog here and scheduled an appointment. he was getting pretty hot bc its the summer months and i asked the male groomer johnathon to cut all his hair down to a puppy cut. im always worried about him bc he hates being separated from me so i wait outside in my car for how ever long it takes and scoop him up 5 mins before they are even finished with him to avoid stress. i went in to get him and he ran out of the grooming area on the floor instead of being handed over to me. as soon as i picked him up i noticed his eye was BLOOD RED all over the white part of the eye. They guy NEVER said anything to me about his eye. I put my dog up on their front desk to get a better look at his eye bc i couldnt even believe what i was seeing!!! my poor little guys eye was soooo injured and i had no clue what happened. Surprisingly the owner which i have never seen in years just happened to be there, interesting. I asked both of them what happened to my dogs eye. The groomer jonathon said nothing he was trying to bite me. my DOG never bites in all hs years of grooming, never a complaint. i was like i did not drop him off like this what did you do to him. the owner proceeded to tell me that even when people cough you can burst a blood vessel in your eye and it gets red??? WHAT THE HECK? he said he would give us a free groom next time? like i would ever come back my dog needs his eye much more than he needs a groom. i was like im not a vet and neither are you my dog needs to see a vet asap. there happened to be a vet across the street which checked out my dog and told me there has indeed been some trauma to his eye. he believed it to happen to recently to even determine if there is major damage. i wanted to die i cant even imagine how they thought i was going to walk out of the place and not notice. the vet gave me a steroid to bring down the swelling as well as drops for his eyes. i had to bring him in 2 more times during the week before the vet okayed that his eye was getting better and there wasnt progressive damage. save yourself the heart ache find another groomer! CHECK THE PICTURES IT HAPPENED! UNBELIEVABLE!