US Post Office

Ive been to this usps a few times and there is always a line; but the line is not the issue; the issue is the terrible customer service; the lady with short black curly hair that usually sits on the far right was talking to the customers with the worst attitude «yeah you need to listen to me, seems like you don’t wanna listen to me mam!» I was shocked and hoping not to be helped by her but unfortunately i was next in line. She also gave me the attitude and i decided to just leave that place! Seriously tho i get that you’re tired and its 5pm but customers are always first no matter what!

So we spent 4 hours trying to get passports for my son and I today. It was horrible. No directions, unreal long lines and not very helpful or accommodating staff. I would rather get a root canal at the DMV than go through this process at this place again.

This post office, has employees who don’t deliver the parcel and say that it is delivered. They need some reliable people to deliver mail and parcel. Otherwise, people will keep filing theft reports.

This post office is still the worst… sometimes for home deliveries they’ll scan the package and mark it as «Delivered» via online tracking only to deliver it the next day. Not cool.
I had a package (supposed to be a Christmas present) shipped by UPS and transferred to the local post office for delivery on ¹²⁄₁₄. Almost 3 weeks later and I still haven’t received it. According to the tracking, it was at the «local facility» in zip code 94 536 for almost a week so I went to this post office to check it it was there in hopes that I could just pick it up. Waited in line for 45 minutes because they NEVER answer their phone (and the voicemail box is always full) only to be told by the manager they don’t have it, they have no clue where it is, or when it will be delivered because there is no delivery date guarantee. Okay cool, remind me again why we pay these people to deliver packages? Customer service is horrible and they have no solutions to any issues. They are unreachable through phone or email. Tracking said my package made its way to Santa Ana in southern CA (from Fremont… where I live…) over a week ago — still no sign of being delivered. Maybe it will make it here for Christmas 2016? Won’t get my hopes up though.

I have been going to this post office for more than a year and I was always ok with the crowd. But today when I went again to look for my missing package. The lady (with short-​median curly hair) said to me; «oh you are back, there are too many people, can’t help you… hey XXX can you help» to drive me away. Wow… yeah there were a lot of people (but less compared to my last visit) but I was also waiting patiently in the line, right? What’s wrong with her? Her manager should give some serious training to improve interpersonal and self-​management skills.

Went to the Post Office in Fremont off Thornton Ave/​Dusterberry Way on Tues 12÷15÷15. I turned into the parking lot and it’s FULL which is a bad sign, means huge line and nobody is leaving! I got the last spot and made my way in.
Passport line is the one I wanted, they have 1 Vietnamese lady working in there, she was helping someone and 2 people were ahead of me. I got the Renewal form that was outside the door. I only looked at the front page and checked Yes on those, I should have opened up the package because I had 2 pages still to do and had to do them before she would help me further when it was my turn.
After I filled out the 2 pages, then I turned in my 1 picture (taken at Costco where they give you 4 pictures for $ 4.99 before tax) and my Passport that needs renewing. It’s $ 110 for Normal Processing, but I forgot my check, so I did the Debit Card (they charge an extra $ 1.25 for processing fee). For the Shipping Priority Mail that was an additional $ 5.75. Be ready with Cash, Check, or be ready to pay by Debit Card.
They close early at 2:30pm M-​F but you better be there by 2pm so they will help you.
Passport Hrs:
M-​F 8:45am-12pm
1 – 2:30pm
Lunch
12−1pm
No Appointment Necessary — so be prepared to wait!

Most of the employees are rude and on a powertrip. If it wasn’t for the employee, Raj I would have given a one star review for my postal service today, but she apologized for the inconvenience her coworker caused me and was very nice and even let me scan the Barcode on the package after she had put it all ready in the mail bin.

Long line as usual as all USPS but much more helpful staffs at this location!
Will come to this location from now on.

Yeeeah… First time I was ever told to move my package to be mailed (after I paid) to the drop off area, 10 Feet AWAY from the clerk. I ask why she can’t do it and she says «Because I can’t!» I’m, isn’t that your job?! It’s not like it cuts the line wait shorter!
The only saving grace is that this place opens till 4pm on Saturdays… Even though right when it was my turn, one clerk said she was going on break… Yeah, right at 3:45pm!
Postmen with Attitudes!

This one is crap. Huge lines all the time, super slow. They need more people on the counters, even then it wouldn’t help.

I had to mail a 2 day package sometime last month, and came in the morning just as the window opened. It was already crowded!!! The female clerk was wonderful, she patiently explained to me my options. All I knew was that the package had to be delivered to a Tennessee address by Friday evening.
Unfortunately, I had to pay more than I should’ve because this location doesn’t carry large express boxes or something. I believe this Post Office is the biggest one in Fremont, and I already checked the one closest to my house. They don’t even carry express priority mail, so the fact that this Post Office HAD medium Priority Express boxes was already a huge step up.

This Dusterberry Way Post Office in Fremont, which serves my address, has repeatedly failed to pick up my parcels after I have made an on line package pick up request. I run a small Ebay business from home and my buyers expect their packages to ship without delay. I buy hundreds of dollars of postage every week, so you would think someone at this PO would take notice and care.
No one at this PO will pick up the phone. I tried dozens of times to reach someone there by phone, and I was only given an option to dial someone’s specific extension number. There is no list or directory for these extensions available to the public either through this phone system or on the Internet. I was then repeatedly shunted off to voice mail where i got a message that the voice mail system was full and unable to take messages.
Also, forget going to Dusterberry PO in person. The lines are long, the clerks are slow, and the service counter is consistently understaffed for the large volume of traffic they get there. Ridiculous. Frustrating. Fail. Fail. Fail. I will be getting a UPS account and ship my packages with a company that has employees that can actually do their job and make things happen for their customers.

Though I rate the USPS 5-​stars overall, concerns are 1: when I had a 4-​day hold mail request in effect but decided to stay home, I found a hold mail and deliver notice sitting in my mailbox (great for burglars), and 2. decades ago when I worked as a postal worker at Christmas holiday, I was ordered by the mail carrier to start taking at least twice as long to complete my deliveries.
The good about the U.S. Postal Service is so much! I will get back to edit that later.

Long line only 2 people working and they are extremely slow. This is a complete waste of time

I was unaware that there was a missing a package for my husband’s office. It was part of a free goods (expensive hand piece) with purchase. I was told that it was sitting at this post office for at least three weeks. I was so sure that it would not be located and I would have to go through many channels to track it down.
Lo and behold, they actually found it and there was no one in line.
Thank you USPS Dusterberry

I hope that all at these reviews resonate enough to make even a bit of difference. Even if an actual post worker would take the time to read what the customers think of their work and do one small thing to improve their service, it would eventually compound and customers will notice.
Sadly I can’t say good thugs about this office. Too many people, not enough staff and crappy attitudes.
Spending 4 hours in line to get a passport renewal for a minor takes a toll on anyone’s work day. Also, one person to address all other mail necessities is un appropriate.
Anyways, everyone has challenges these days, but your attitude goes a long way in the customers eyes.
If even one post office employee reads this review and makes him/​her think, then it served its purpose.

I’ve frequented this location throughout the past decade or so and there is ALWAYS ALWAYS a long line. No matter the time of day, no matter the day of week. I highly recommend using a different location or using self-​service check-​out when possible.
PASSPORTS:
Recently, I renewed my passport here. You arrive and are issued a number in line, if you do not get a number, you must return at a different time. Again, the lines are INSANE. My first attempt was about 1 hour after opening & I was turned away because all of the numbers have been given out already (approx. 30). I returned at noon & was 2^nd in line. The office reopened from lunch at 1 pm and I was served shortly thereafter. I would recommend spending the lunch hour in line (if possible) and being one of the first people there because that guarantees quick service after that hour wait. Otherwise, your wait time may vary depending on the preparedness of others in line ahead of you.
NOTE: You must bring your 2×2 ID photo, there is no photo service available onsite.
NOTE 2: Credit Cards are NOT accepted for passport fees, bring cash, check, money order or debit

Horrible wait! Passport agent is the worst! If she had an ounce of kindness, or half a smile it would make a world of a difference!

Always hate coming here. They have a small parking lot, there’s always a huge line, and the employees here are slow & unhelpful. They lost my package (fully insured), and were giving me a hard time about crediting me back for my losses.
They apparently also do passport photos/​apps (?). The line for that is even LONGER, and never seems to move.

This is the closest location to me so I tend to just come here whenever I need to ship something out. The line does get long and the parking lot is almost always full depending on when you go. I think it’s the busiest during early morning and afternoon because it’s before work and/​or lunch hours. It takes a long time to actually get to the register because there’s usually only one (or two if you’re lucky) that is working so the line goes very slow. It’s tolerable. The actual transaction for the mailing is quick though. The staff is usually very nice and friendly, but they work kind of slow at times.
The line for the passport pictures (or something that has to do with passports) is usually very long and people are waiting outside before it’s even open. I’ve overhead people saying how slow the staff is and it takes a long time to get through one group of people (like a family). But I can’t tell you anything from first-​hand experience since I’ve never actually gone through the process.
Overall, I don’t really mind the line. It does get long but it’s bearable and I kind of have to be there anyways. So since I am already in line, I won’t complain much. There aren’t that many post offices in the Fremont area so of course it’s going to be packed.