US Post Office

The customer service at this location is better than the ones in Hayward, however, there is only 1 cashier, so it can go slow.
During weekends there is nearby events like the farmers market, parking can be more difficult.

Been coming here for 15 years and its slower and impersonal service than I would care for but I get the job done.

Worst experience ever.

I’ve a small Po box here, and their customer service is terrible. I often have packages that don’t fit, and there is no line specifically for pick ups. Furthermore, it takes them more than a few days to notify me that a package has arrived. It is a waste of my time for some of the reasons listed above. I have had times where I didn’t get any notifications from them at all, and I had to show them my online tracking status in order for them to find my package. How unorganized.

This post office is generally always busy and always on their toes. Even if the line is long you only wait about 5 – 8 minutes. They do have one of the automated postage machines but it takes just about as long to use one of those as it does to wait in line here. All counters are open every day.
Some of the people aren’t always that friendly but they aren’t rude.

I don’t know how other USPS Offices are but I’ve been to only one other in Concord and they all seem to be the same. A little sad and drab, but hey, they do their work well and efficiently. The parking lot isn’t that big, but most folks go in and out of there fast. There are post boxes that you drive through which is nice if you’re not trusting of your own mailbox. This USPS is a little smaller than the Concord location but you get what you come in for usually which is mail something or buy stamps.

I gave this place a five star simply because of Rosemarie that helped me out today. The vibe i felt from her was very warm and welcoming and not your typical «i hate this job». I was shipping out a few packages and one was going to overseas where I wasn’t aware that I needed to fill out a custom form. In this case, Rosemarie not only did she made me feel like she taught me something but also offered me blanked custom forms for my future use which can ease my visit for the next time I come in. Overall it was my best exsperience from usps ever.

This is the local post office for the area As such they do it all The clerks here are extremely patient&helpful I was in to mail some large pine cones home to Canada& they took the time to explain each&every way to mail these packages Because they were just pinecones I didn’t want to spend a fortune so I settled on regular delivery Imagine my surprise when the boxes showed up even before the postcards I’d mailed the same day The delivery standard was 6 – 10 days&sure enough they got there in 6/​7days

Employees there did not know the difference between circumference and diameter when it comes to measuring packages. At least they’re moderately helpful. Good job USA for churning out the best of the best…

This is a hidden little post office in UC next to a tiny park. The SERVICE IS FANTASTIC. There are 2 ladies that work here and they know their mailing options. Kudos to these ladies, esp the plump one with the glasses. Best post office around. Better than the one on dusterberry

This is my favorite USPS. The staff here is fast and friendly. I had to open a PO Box and they made it painless and quick. When I had to close it they also made it easy and quick even though I misplaced one key they were cool about it.

I like to use this post office because the lobby is open 24 hours and they are open longer than the other post office in Union City over on Smith street. The lines usually go pretty quick and I’ve never had any problems here

I asked a USPS if we can apply for my mom’s passport (renew) he said yes come back at the window once done. When we were done I asked the lady how do I get the gentleman who assisted with her passport back to turn in the papers she spoke to me as if I worked for the USPS and told me he was only a supervisor and doesn’t know anything. OKAY wow he is a supervisor for a reason. Or in the USPS does that mean a demoted title? Shmmmmmm

It’s the post office. This particular location has ample parking though. Only One automatic payment machine inside and the line is sometimes very long. As in many postal locations certainly never enough people working so prepare to stand in line.

Typically, I like to avoid the use of USPS as much as humanly possible. The drab atmosphere, the eerie feeling, the long queues, the occasional excessive coughing from unhygienic strangers, everything about the place just screams «government establishment» and no place makes me want to leave any faster.
However, I needed to help my grandfather renew his passport since he didn’t speak any English so much to my dismay, I had to make a trip to the Union City location. Truthfully speaking, it really wasn’t *that* bad, so I rate it a solid 3 stars.
The employees were quite helpful with explaining the process to me as well as patient while waiting for me to translate to my grandfather in Chinese so he could understand what was going on as well. The downside is that the employees also looked as fucking bored as everyone else did — they moved very slowly and I guess if I had to describe it in one word, it would be … lethargic.
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When it comes to anything that UPS could do, truth be told I would rather go to a UPS spot. Much better service and queue times aren’t as outrageous. However, if it’s absolutely mandatory for you to head to USPS, this Union City branch really isn’t so bad. Just try to beat the queue times.

I just came back from this spot. The line wasn’t to bad for a Friday afternoon at 2:00.
However, the cashier guy that was helping me was not very helpful at all.
I came in with a package that had to be sent out. I ran out of tape at home so I thought maybe the cashier could tape it up and I could send it off. Instead he had me buy a roll of tape. Not sure if it’s some new policy but the old post office I used to visit didn’t have any problem sealing a package.
Clerk # 14 also threw me a dirty look when I told him I didn’t have any money. Still he insisted that he could not accept the package open.
Now I had to hold up the line & run to my car and beg my dad for some change. Wouldn’t it have been a lot faster to just tape the package for me using the roll of tape on the counter behind him?
Other than that it was a clean facility with knowledgable service reps.

Every time I have been here, there is a long line. True, it’s usually after work or on the weekend, but I also went on a Friday in the morning. So be prepared to wait. However, the line usually moves pretty quickly (you always get one customer who doesn’t know what they want, or wants to argue). The parking lot is tiny, but I have only not been able to find a spot once.
The post office also does passports, but do your research before you go! Passport hours are not all the time, and it takes up to six weeks to get it. You also may have to make an appointment.

Super fast service even on a Saturday. All registers where open and the line was going fast. They don’t have a lot of parking but since customers in and out, it’s not hard to find a spot. Other than that… everything else is just like all other postal offices.

Ugh my package tracking has not been updated for 3 days when it should have left USPS already and been delivered.
What ARE you people doing over there?!
I buy and sell so I’m very familiar with USPS time frame and my package is STUCK here. They won’t move it. It should not be this late.
SO I call them up. No answer. Mid day they should be in business. Transfer to receptionist? No answer.
UGH.

3.5 stars.
I came here to send off an order today, and it was my first time doing it. The line proceeded fast and when it was my turn, I didn’t have any labels to send the information. Well, the lady was nice and didn’t have an attitude, but she kept saying the labels were on the wall and she pointed in that direction. She knew that it was my first time, but she really could have been more specific because I wasn’t familiar with any of the packaging materials.
I kept asking her, «which ones?» She just pointed at the wall. –_​_​– I figured it out after 2 – 3 tries but still, why can’t you be more descriptive with your language?