ProStar Towing

Thank you to Robby for picking up my husband and his vintage Camaro on 680 and towing them back to Campbell. Fast service, and Robby was great. Thank you so much!!! We greatly appreciate it!

My tire went completely flat after driving over some debris along the remote part of Paseo Padre. It was a Sunday and after calling three other towing companies without a pick up, ProStar answered my call. I got lucky bc they were friendly and my driver, Arvi was professional, honest and quick. An extra plus, his tow truck was nice and clean.

DO NOT GO HERE!!! AAA should not approve this place and it definitely doesn’t deserve any stars. My 2010 jeep was towed here and after doing a supposed diagnostic, they said my engine was shot… on a four year old car, no way! They had only done one test which was inconclusive and then said well you said it made a bad sound and that means the engine is probably done. After taking my jeep to a QUALIFIED mechanic, turns out it only needed a new water pump and thermostat NOT A NEW ENGINE!!! Stay away from this incompetent shop before you pay for something you never needed.

Vw adventure wagen takes epic trip up north. Dies in fremont, ca. Call aaa and get pro star, ask to get taken to a shop with awesome Unilocal reviews. On the way the driver asks why we didn’t take it to a aaa approved shop & suggests a shop. I kind of blow it off saying the other shop can get us right in. Then the truck stops at pro star. I ask my man to inqure what is up with our reroute and he kind of waffles and goes along with it. I’m annoyed that the drivers (who probably get some kind of kickback or thats what I’m telling myself) took us to their shop & I jump terrible conclusions.
The mechanic goes on lunch just as we show up.
We wait.
Then the wonderful news, just a rough idle & a screw that needed to be tightened.
NO CHARGE!
And they put up pleasantly with my snootyness.
Good luck on the roads may all your trips be as happy as this one. Thanks pro star´

I’ve used them twice. Once for opening up my car, and once for towing home. Both times they got there early, the guys were cool, and they worked fast. AAA did a good job picking them.

A few times I needed assistance AAA sent me Prostar and every single time they are early, professional and friendly .no complaints here. very efficient, knowledgeable and helpful drivers. Highly recommend these guys! Last time I believe Arturo was the drivers name. awesome guy…

I had an accident on the 880 and they were the company that responded to the call. The driver was extremely helpful during a very traumatic time. He gave me very good information which helped me make wiser decisions about where my vehicle ended up for insurance repairs. Thank you. The woman at the front desk was also helpful and polite.
Of course, ymmv according to the driver who responds to your call. I regret not getting his name.
Minus one star because the driver did try to get me to use their repair shop. Not aggressively, I’m sure he’s required to do it.

if i could give them no stars i would. my boyfriend accidentally locked my keys in the trunk and called them to unlock my car for me. didn’t have to wait long which was pretty cool, the guy that came was nice, he unlocked my car from the passenger side window and everything was great… up until i got in my car to leave and hopped on the freeway, literally 5 minutes into driving my entire passenger side window COMPLETELY shatters and explodes in my face (i was the passenger my boyfriend was driving) and cut up my arms and legs. it was literally the first time i’m wearing contacts i’m lucky i didn’t get any in my eyes. my car is brand new theres no reason what so ever that it would just randomly shatter. he HAD to have cracked my window from the bottom when he used his tools to unlock my car. my insurance agent called their company and told them the situation and asked for their insurance company and some asshole dave dixon completely refused to help us and hung up on us. Who the fuck does that? What kind of business are you running? Whether you want to help us or not it’s called being professional. I work in customer service and I know all about annoying customers but I deserve to get helped considering how it was YOUR guy that did a shitty job. As if getting my keys locked in the truck wasn’t annoying enough, now I’m stuck paying for something that was not my fault. Don’t ever go to pro star towing. Unless you enjoy terrible service.

If possible, I’d like to give negative star to them. I called them to tow my car. They tried to convince me that their auto repair is good & reasonable price. Actually it totally sucks. They charged 94 bucks for diagnosis, then they called me it will cost $ 570. So I said I can’t afford so they told me again only $ 300 something but no warranty at all. WTH !!! Hate their service cos they tried to convince me, the one who was so scared for broke down to go to that bad auto repair ever.

2 times now I’ve had a battery die and 2 times these guys (via AAA) have been sent to my rescue! First on my MDX, now today on my ML320. This company is prompt, always comes prepared, has knowledgeable technicians and fair prices on battery replacements! Saved me trips to Acura and Mercedes, huge relief!

5 stars based on our experience last Wednesday when my BF’s car broke down. Mike «Buzz» provided excellent service and went above and beyond to help us. Right when we met him I knew that this guy was very nice and cared a lot about his customers. His attitude and energy was so positive and he was humorous! He believes members first and that every phone call matters, and he kept emphasizing it throughout the ride home. He was honest with us and tried his best to figure how to bring my bf’s car to the Mazda dealership. He called us afterwards not just to tell us that he dropped off the car successfully, but he gave his honest opinion on what happened to the car, etc.
Thank you Mike «Buzz» for brightening our miserable day. Keep up the great work! I think this man deserves a reward!

Stay away from their shop, very far away.
My son called for a tow to get his Expedition towed to the dealer to get a blown out spark plug repaired. The truck driver convinced him that the Pro Star shop could fix it for less. My son agreed to that.
At the shop, they did the repair and the engine ran but with a missfiring cylinder. The mechanic wanted more money to troubleshoot the miss but my son didn’t have it so he took the car home. We later found that the Pro Star mechanic installed the wrong insert. This allowed the piston to crush the spark plug causing the missfire. The insert was also steel installed in an aluminum head. The Ford TSB specifies an aluminum insert to do the job properly.
We had the dealer do the repair properly as we should have done in the first place.
Pro Star refunded all of his money but couldn’t refund the time wasted by bringing it in to that crappy shop in the first place.

CHARGED ME $ 185 FOR DIAGNOSTIC + FIXING THE PROBLEM AND DIDN’T FIX THE PROBLEM. TRIED TO CHARGE ME MORE TO CHECK THE PROBLEM AGAIN.
I called AAA and got my car towed yesterday. The tow guy was a great help and tried everything he can to help us get the car started. But it wouldn’t start; the tow guy told us it is the starter so we were towed to the shop. When we went to pick up the car the next day, today 02÷08÷13, we were told that the alarm was the thing that made the car not start and that they took off the kill switch and said it would work. We were charged $ 185 total for diagnostic and fixing the problem and when we went to drive the car, it wouldn’t start again.
We didn’t even get out of their shop yet. They came by and said oh, it wasn’t the alarm, its the starter that is the problem. I don’t know what they were thinking but they should have listened to the tow guy and checked the starter. They told us, «oh, let us fix the car again and we’ll charge you a good deal.» Why would I pay more for what you should have found out especially when we paid you for diagnostic.
This place is horrible. Trying to charge me more after already charging me $ 185 for «fixing» the problem. The tow guy is the only good thing about this shop who basically figured out what the initial problem is that the mechanics couldn’t even figure out. Other than that, I would never bring my car here ever again.

My car would not start today. I called AAA and they dispatched ProStar to help me. Driver, Scott arrived in 15 minutes, diagnosed my dead battery, tested my alternator and offered AAA Battery Service. He called it in and Cameron was on scene in 15 minutes. He was professional and courteous and changed my battery there on the spot. From the call to AAA, Scott’s prompt arrival and diagnosis and Cameron’s quick exchange, I was back on the road in less than an hour. I could not be happier with the service today!

4 HOUR WAIT FOR A TOW!!!
DO NOT use this copmany if you have a choice. I had to use them according to my AAA Emergency roadside assistance program as supposedly they were the only sub contracted company serving the area I was in (Fremont, CA). I am skeptical that AAA didn’t have another sub that could get there earlier than 4 hours!
The first driver from this company that came in 1.5 hours was very rude and simple said leave the keys in the car and i’ll be back in an hour. 1 hour goes by and i call AAA. They said it would be another 1 hour! I stayed on the phone with AAA trying to figure out if this was a Prostar Issue or AAA issue. I believe it is both but I also believe Prostar is equally involved because of how they dispatch their own drivers.
I believe they did not want to tow my truck 30 miles away because there were many other closer jobs that could be done quicker and for more money than they are contracted with AAA.
Please don’t use this company if yo

Sorry, wrong ProStar… meant to write for Milipitas one.