Lotus Hygiene Systems

I bought a new one to replace an old one that was of good quality and lasted a long time. I liked the old one very much and that is why I bought the new one. The new one is more than one year old. It had a small problem many months ago. I did not feel it was serious enough, and did not report to the company that sold it to me (Northern California). The problem is there was more air than water when I pressed «wash» on the remote control. I had to press «Pure Stream» first to get water out, then I had to press «wash» again to get water for washing. The problem got worse and there was no water at all today when I pressed «wash» or «Pure Stream». I called the company and I was told that it was out of warranty, because the warranty was only for one year. The rep suggested that I took the seat down and send it to the company that would save the technician a trip and save me ($ 90). I thought it made good sense and I was getting instructions from them to take the seat down. However, the communication was not good enough for me to take the seat down. I decided to pay the technician to come out to repair it. The technician said that it was the sensor got dirty (actually I could not find any dirt on the sensor). He said the sensor was a little yellowish (off white). Then, because the sensor was not working, the part control the temperature failed. I told him that this is a quality issue. To begin with, even the sensor is not sensitive enough, it should still work. Then the part to control the temperature should not fail right away because of lack of water. The technician said it could be a random problem. He said the cost would be over $ 200 to repair. The unit costs $ 800. To repair it would be about $ 300, including the $ 90 I paid him. I was very disappointed. I asked him to take the toilet seat back. I am waiting for the company to respond.