Hertz Rent A Car

After we already paid for the car rent, the representative in store said that he cannot provide a car because their card reader rejects the credit card used for payment and he cannot accept any other card. That particular card was fully Ok and was successfully used for payments just before and after the Hertz representative refused to accept it. He also refused to refund the money paid for the car. So the default resolution is that no car provided and no payment refunded. The representative did not look like new to this situation.

This is a review for this specific office. I actually like Hertz above all other rental options, but this HLE is by far its worst location.
I generally dislike HLE versus airport locations due to limited car selection, no real gold counter service, and excessively long wait times. This location amplifies those negatives. In general, this location seems to classify every car a class or two lower than everywhere else. And then they work on upselling you from there. So my advice is to never rent anything other than the minimum, since that is what you are likely to get, regardless of what class you book.
The last time I was here, there was an exccesively long line, After waiting at least 45 minutes to pick up my car (again, I’m Gold Club President’s Circle — it should be grab and go), they then went through 3 cars before finding one they could give me (note — I wasn’t being picky, they had issues with all their cars). Then when finally picking up the car, they played games with the gas tank amount. It was clearly ³⁄₈ but they insisted on marking it at ½, even after I challenged. Thankfully the Hertz employees on the receiving side (it was a one way rental) were understanding since I shared with them what happened at pickup. Nickel and diming seems to be the manner of operation.
The other issue (not really their fault) is that this location services a lot of novice renters, many of whom appear to be inexperienced drivers. This makes the line move much more slowly than most. But still, another mark against the location.
Living in Fremont, this is about the only Hertz anywhere close, but I’m going to look elsewhere for an HLE. I’m pretty committed to Hertz, but I’ll rent from the location closer to my office from now on.
This one really is as bad as it appears.

I tried renting a car here for the first time and had the worst service. I chose the specific type of car I wanted online, and I when I arrived they didn’t have it but they had a similar one however it was a little smaller but I was okay with it. 5 minutes later they tell me the car needs an oil change so they offer me a smaller car and after taking a look at the inside it didn’t seem too bad so I said okay. 5 minutes later it turns out the car smelled like smoke so they then offered me an even smaller car however it needed to be cleaned so I had to wait even longer. By this time I was very upset and running late to get to where I needed to be and I asked if I can at least get some kind of discount for all of the inconvenience and the manager was giving me attitude and ended up offering only 5% discount. Luckily my friend that came along felt so bad from me and offered me to borrow her car so I ended up leaving. I’m not coming here ever again.

First, let me say I ONLY used this place again because it was the only Hertz place open at the time I needed it following a car collision. I was dreading the experience based on my last experience. Ian’s reply to my first experience was almost too «It wasn’t our fault, it was your insurance company’s fault for booking the wrong car!», essentially not taking any responsbility. For the record, AAA said their explanation was innacurate, COMPLETELY!
I unfortunately found myself in need of another rental… as I said, I had no choice but to use this store at the time.
The last time I was there I had the same insurance company, owned the same car, and essentially was in the same situation. The only difference here is that there was someone behind the counter at Hertz that actually cared, Raj. She was awesome!!!
Last time I asked for one thing… something NOT small. But that’s exactly what they gave me… one of the smallest cars on the lot. But apparently, according to Ian, this is what was ordered by my insurance company.
This time, without much fuss at all I got a car that was essentially the same as what I usually drive, and one that could fit my family and business associates… a Camry. The difference is night and day between the Camry and the basic Versa I was stuck with last time. So I’m really not sure who should get the kudos here… maybe it should be AAA for ordering a larger class car!!!
I gave another star (previously only gave one star) only because of the great help we recieved this time, by Raj. If Raj were the one getting Unilocaled by us it would be 5 stars without hesitation. Raj was excellent in every regard. She was very nice, knowledgable, personable, and showed a genuine interest in making sure we were treated well.

I am a Gold Member and called two days ago to rent a pick up truck. I was VERY specific that I need to sit 5 people comfortably and was guaranteed a Silverado. Came in today and they offer me a Frontier, which even with two kids is not comfortable enough. Then they offer a Traverse. I have an SVU at home, why will I rent one? I need to haul a mattress and dresser, that is why we are renting a truck. I have never had issues with other Hertz locations and will never go back here again. Good thing I know someone from Budget so will be heading there. (One star for location only)

If I could give this place zero stars, definitely would. Terrible customer service! I made a reservation online for pickup @7am then called in for someone to pick me up. I was told the earliest the next day would be 8am, and 810am I call in and am told no one can come until 9am

* Best part is the gas station just adjacent to this. Makes refueling/​returning pretty easy;
* convenient location on a major roadway;
* they seem to run out of cars frequently, but Adam quickly called me up when my ask car was available;
* they tied up with AAA so members get gold rates;
* customer service is ok but there was always a line when i visited the place multiple times;
* cars are clean and they mark the pre-​existing dents before renting out;

Back in June I got in a very bad car accident. My car set on fire and was totaled. I am 22 years old and am therefore unable to rent a car in my own. In addition to this, all my money, my license and debit/​credit cards were burned with my car. My parents live in Southern California but called my insurance, who called this specific Hertz location, explained the situation, and got the okay that they were going to be able to help me with getting a rental car, even with my situation.
I arrived at Hertz and was «assisted» by Raj, the assistant manager. I explained to her how my insurance already called and explained the situation to them and told her I was to be getting a rental car. She immediately began telling me no, that I was wrong, and my information was not in the system.
When she finally took the time to look and found my name, she couldn’t not process my telling her that all of my stuff burned in the fire and I didn’t have it with me. Even though my insurance gave them this notice, she still refused to help me. When her boss finally said yes, she then began to say no because I didn’t have my debit/​credit card with me, after again explaining it got burned in the accident.
My mother offered to pay over the phone and Raj refused to take it, jumbling her words by saying it was against policy, and then stating that it would hurt her numbers by doing that. She then told me I could go to the bank and get a temporary debit card and that would work just fine.
My friend went out of her way to take me to the bank (Wells Fargo on Mowry who was amazing) and when I came back, she refused the card because my name was not on it!
This whole time, Raj was unempathetic and careless to the emotions running through my mind and body. I was still in shock and had yet to even go to the doctor. She displayed terrible customer service and expressed no humanity. Meanwhile, her coworkers just sat there, not even bothering to help. I don’t recommend this location, or even this company, to anybody who is looking to deal with an employee with a soul.

DO YOURSELF A FAVOR AND DO NOT BOOK YOUR CAR HERE! My family was heading on a trip to LA for the weekend and I booked a 7 passenger mini-​van a week in advance. When I got there the receptionist ended up giving us a small compact 7 passenger dodge SUV. When we requested a different car like the one we booked they stated, «That’s all we have left.» We were stuck with the SUV. It was extremely small, barely fit any of our luggage, and we were all squished like a can of sardines in the car. It was horrible and torturous. This was the worst experience I have ever had with any car rental place. They also didn’t mention when I booked online that there is a $ 200 incidental fee that they hold for a couple days. I can see why this place has so many bad reviews! It should be shut down before anyone else is victimized.

This hertz location is by far the worst hertz location I have been to. The customer service is horrible. They try to degrade your car every time. If you book a compact, you get an economy. The driver is almost always late. They always run out of car, and sometimes you have to wait for 20 – 30 mins for the car to be cleaned up. Adele was very rude and unhelpful. I have had bad experience with her multiple times. The first time she hung up on me. This time she was very rude to me again, so I told her to get Raj for me, and it was clear that she was very frustrated.
Raj is very helpful and compromising though.

Called in and talked to this location on 3 consecutive days including day of the rental that I would be getting the specific car model I had booked. When I went in to pickup today, they did not have the specific car model that I had booked and wanted to give me a minivan as «upgrade» instead.
That’s just bad customer service, even more disappointing as a a Hertz Gold member.

Horrible service. I made reservation two weeks early. Car was not ready. Initially they said they only have Mazda car. When we went for car inspection license plate expired!!! Scary!!! Later they said they will give Elantra car. I asked how this car was not available 3 minutes ago when i enquired about other options. They said customer returned few mins ago. Liars!!! Horrible place to rent car. Not going back at all.

Customer service is non existent. Nobody raises their head to even acknowledge an entering customer… The folks at the desk including the manager (raj/victor.everyone) just keep talking to any customer who was lucky enough to get their audience making you wonder if they are discussing the blueprint for a new car design instead of simply renting one.
Club gold member? So what .just deal with the inefficiency and wait. For 30 mins. Keep checking if you will eventually get helped.
Avoid. Looks like running the business successfully isn’t a priority here.

…to be continued.

Do not use this Hertz location.
Dishonest, greedy, and non-​transparent. Take your business elsewhere. Even with a AAA discount, you can find cheaper rentals at Enterprise or Avis, as I soon found out after this awful experience.
Came here to rent a car, without reservations. I was told the only car available was a Mazda 2. No biggie, I tell them I want to rent the car for 4 days. Mind you, this car is the lowest on their totem-​pole, therefore being the cheapest, however, they charged me for a full-​size sedan, instead of the economy compact I received.
I then hopped online, right then and there on my iPhone, reserved the same car for the same amount of days, and lo and behold, the price that came up was literally HALF of what she was charging me. When I brought this up to her, she said, and I quote «The prices are always fluctuating, and because you didn’t have a reservation, we charged you the daily price recommended by our system.»
I then advised her to cancel the transaction, and start a new one under a reservation, since I could do it right there. She refused. She had already charged us, so I went ahead and made the reservation anyway, to have documentation, called their corporate office to explain the situation, and was told, by corporate, that the Hertz location should and would refund me the difference.
I relayed this info to the employee, and she refused again. She then stated she could meet me halfway, and charge me $ 5 less per day (which would still be $ 15 more per day than the reserved price). That was her solution. That was «meeting me halfway.»
So you’re telling me that the system gave you this number that you are so adamant you CANNOT change, however, less than 10 minutes later, you ARE able to change it to give me a $ 5/​day refund? On top of me speaking with corporate? Uh, okay, why don’t you just change it to the correct price listed on your website?
I was so frustrated with her lack of understanding and customer service, that we took the car, and on our trip, I emailed a complaint to corporate, and THEY ended up refunding the money.
Kudos to corporate for that, but based on this, I will never give business to this Hertz location again, and they used to be who we used all the time.

The worst car rental service I’ve ever experienced! The reps took forever to assist everyone that was waiting. There was a phone ringing nonstop at one point, and instead of just picking it up and even putting that customer on hold, one of the employees was in such a rush to get out of there, she just packed up all her belongings and ran out the door completely ignoring the phone and the 4 people waiting in the lobby.
When it was finally my turn, there was zero sense of urgency processing my rental even though I had just waited for an hour. The guy kept typing in the wrong letters and numbers so he couldn’t find my rental confirmation. It was annoying. I probably could have gone behind the counter and processed my own rental and everyone else’s faster than the people who actually work here. When I received my car, it was filthy. They didn’t dry off the windows, so I had to use he windshield wiper to have clear visibility. There was trash and gunk on the seats and dashboard. He didn’t even gas it up all the way, so I made sure to let them know so I wouldn’t be charged for fuel upon returning the rental.
The worst part was definitely the customer service (or lack thereof). There was another customer waiting for about 30 minutes before anyone even acknowledged her. When she finally approached the counter, the rep thanks her for waiting. She was clearly frustrated and said «that was a really long wait». Instead of apologizing or just keeping a smile on his face, he then snapped at her with «YES, it IS a long wait. We’re short staffed!». I was shocked by the attitude he was giving her, especially after how negligent he was of everyone who was waiting. I only went here because I had a claim through my insurance and this is their designated rental company. Otherwise, I would never go near this place ever again.

Booked a ford focus, the staff tried to hand us a Chevy spark, managed to bargain a Chevy sonic, the car smells of weed/​smoke !!
Never renting again.

I don’t know how anyone could be unhappy with the service here, frankly I don’t want to find out (fingers crossed). Raj was super helpful and honest with the pricing. She even told some other customer in line to book online with a coupon code next time for a better rate than what she could get for them.
When we went to inspect the car she noted everything wrong with it, even if it was trivial.
So here is my advice before you go to any rental place.
1. Book online before you go.
2. Find/​Use a coupon when you book online.
3. Pick up at least 30−45min before you come and try to book on a Monday or Tuesday. Most times they run out of cars closer to the weekend, so don’t always expect them to have the car you pick.
Voila!

DO NOT RENT FROM THIS PLACE!
This is the third time I’ve rented at this location. Every time their response time got worse. This third miserable experience will definitely be my last!
Hertz of Fremont has redefined the term slow to be glacial. There were 6 customers queued when I arrived and two employees working the counter. The staff here are sad and disheartened. Their boss sat back in a corner typing at a terminal while customers waited for over an hour. Based on my experience, he has no clue that time is money in business.
I’ve had to reschedule two meetings and my whole schedule was thrown off by the more than 2 hours it took to rent a car. Keep in mind I completed a pre check-​in! Supposedly all I needed to do was confirm optional services and grab a key… Instead I had to sit in the waiting room for two hours while my fellow customers called work to reschedule our day.

This place is soooo slow! It blows hard balls!
The rates are good but only one person behind the damn counter working with Costumers and two standing around also behind the counter.
POOR MANAGEMENT!