Enterprise Rent-A-Car

I love enterprise it’s easy to rent a car and I love the service I highly recommend Elizandra she’s super sweet and helpful!

My past experiences with car rental shops tend to be mostly negative. That is why I was pleasantly surprised when I stopped by to rent a car on Monday. Everyone especially Jen greeted me with a smile and cheerful attitude. I was helped by a guy (that I unfortunately have forgotten his name, but he worked the morning shift at 6am) who was also very helpful in picking out the right car for me. Keep up the good work guys!

I would like to thank Jen for her great customer service. I was very happy satisfied with this enterprise services while I had my car at mechanic shop for repairing for 2 weeks. Thank you Jen I will look forward to meet you again… Najim Ahmad

I got new chevy Malibu. Thank you guys!!! you made our trip more comfortable!!!

Had a great experience renting from this Enterprise Rent A Car location this past weekend. Jared Green and Jennifer were fantastic. Despite the busy holiday rental weekend they gave excellent customer service, great rental rates and were extremely professional. Couldn’t ask for anything better!

Cool cars, every time I visit i will get a free upgrade ,
Alex is so cool and helped me in lot of things and giving me good price!!!
Ramos is so sweet can give you lot of discounts every visit. Thank you guys you made my holiday special. Thanks a lot

Jen and the team always gives me great service. I appreciate all there hard work!
Keep up the good work… see ya next time…

I rented a car here and there was a deposit needed and so far have not been reimburse and it’s been about 2 weeks…

You guys are the best! Jennifer n her team are just amazing. kudos to the team for all your efforts!

I made a reservation in enterprise car rental at peralta blvd. fremont.
This place is the worst car rental i have ever been for the past 15 years. Staff are very ridiculous. I was renting using my debit card. They called me twice before my reservation and I told them that i will use my debit card, they told me that i need to bring my paycheck and prof of any bill. I present all of those documents, but the staff doesn’t want to accept it, they manager jared told me that i need a phone bill, so I went to sprint to asked for a copy of my monthly statement. I went back to this place and the manager jared told me that he needs the landline bill.
Very stupid! I went back and forth, present all they need and still doesn’t want to accept it.
I present my pg&e bill, jared told me that it has to be zero previous balance.(hello) I’m paying online.
I present my student loan bill, jared (manager) doesn’t want to accept it because he said that it is not a bill.
There not being detailed for what they need.
I ended up not getting the vehicle.
They say they need this and that but when you bring it to them they are not satisfied. Staff needs to more specific for what they need. Very unprofessional.
Don’t rent in this place they will give you guys a hard time. I end up renting at the airport san jose, in less than five minute i got my vehicle!

I rented car here for a month and I had pleasant experience. Thanks, Jerald and Jenifer.

This place is worst place to go for rental purpose. I don’t know why they are running this car rental.
Problems I faced:
1. I have reserved a full size car for 3 days then I went in the morning at 7.30 AM to pick up the car. When I went they dont have a full size car ready by that time to give it on rental. They provided me a car which was in very bad condition with lot of noise coming while driving. Then I gave back that car to them after driving for 3 miles and then they gave me a lower version car-​intermediate size.
2. When I returned the car within 3 days, they billed 4 days rental to my credit card, which I realized after 15 days.
3. When I tried to call them back for the reason, they put me on hold for 30 minutes on phone and they said «sorry», we are refunding the remaining amount.
Nobody would expect all these nonsense from a car rental agency.
Please don’t visit this center if you want a good car with piece of mind.

This was the worse enterprise that I’ve been too. And my family for years have been using there rent a car service company. The manager there, her name is Jen, is so unprofessional and rude. She was NOT helpful and should lose her position as «manager».
Yes, the situation that occurred maybe should’ve been handled differently but that’s still no excuse for a company employee to act unprofessional, and is willing to not understand, listen or communicate correctly with a customer. Hey we bring money to the company and pay all the «pety» fees.
Will use a different rent a car service.

My experience at this location was great !! There process was really smooth and thanks Jenny for making it simple. Will definitely come back and rent again from you guys

Jennifer is the worst Manager I have dealt with at any car rental place.
My reservation was under my first and last name, she would not except my dl because it had a hole in it, which means a new dl is in the mail. Granted she did not even know what that meant. I gave her the dmv printout and my credit card and she would not accept it because my last name has changed. Not to mention she called my cell phone, asked for a backup phone number (which another man gave her), called the repair shop after I confirmed my car was in the shop. It was an insurance claim and she had the claim information. I have never felt/​have been personally harassed to rent an economy car. UNREAL
I can’t stand when people say ‘Well, I’m the Manager!‘
Would you like a kudos bar? Who cares! Happy for you…
Eddie was cool, but I was already annoyed with Jennifer and was trying not to say anything. 1 bad apple will spoil the bunch!
I hope I get to take a customer service survey!

Customer service was phenomenal, however the cleanliness of the vehicle was quite disappointing. Had to ask them to dry the car off and they didn’t vacuum the car after I pointed out that it was filthy.

Personally felt that Eddie, Mike and Cassie were extremely helpful. I dropped off a one-​way, they checked me out from my destination and gave me a ride to BART. Great customer service.

In terms of renting a car, enterprise was timely and efficient. I had no trouble with that process. My issue is their customer service after the rental was done. I left my garage door opener in the car after I returned it, and repeatedly called to see if they could check their lost and found. Each time I was put on hold for at least 15 min. And they always promised to call me back which NEVER happened. The worst of it was when I called and an employee named Michelle put me on hold for 20 min. I hung up and tried calling again only to find out that the office had closed while I was on hold!!! I was furious! Is it really that difficult to check the lost and found?!
Enterprise has wasted too much of my time and left me with a very negative impression of their customer service.

We reserved a 15 passenger van 3 months ago before our family reunion in Vegas via online. Day before the pickup date, I confirmed to pick up the van, Enterprise said that «unfortunately, they dont have the van reserved for us» it was very disappointing bc weve prepared for so long just to realized they dont have the car reserved for us! They don’t follow up their customers who reserved cars online. They said that, «they called a week before to confirm, and nobody replied back with them».

I rented a car from here after putting my car into the shop. My insurance set up the reservation for me and I was suppose to call them when I was ready to be picked up. On my way to the shop I called the Enterprise and Kelsey (branch manager) said they don’t have a car for me, but I could pay the difference for another vehicle. I was really upset bexause my insurance had already made the reservation so they should have had the car ready, grr. Then I called the Enterprise on stevenson and they said they didn’t have the car for me, but theu would give me what theu had for a discounted price, great service! I arranged a pick up at 5 from the body shop. At 5:30 I called them back to see where the drive was and they said someobe from the Peralta off was coming to pick me up. I then called the Peralta office back and started to explain the situation, but Kelsey cut me off saying a driver was on the way.
Hannah came to pick me up and she was great! She opened the door for me and was very cheerful. Honestly, if it wasn’t for her this review would have gotten one star. Once I got to the office Kelsey didn’t say hello or anything, RUDE!