Extended Stay America – Fremont – Warm Springs

Some of the greatest service I’ve ever received. I spent 2 weeks here while searching for a new place to live out in the bay area. I loved the inclusion of free pots and pans to cook with, as well as the awesome AC, but most of all I loved the service. My car window was broken in San Francisco and I returned to the hotel afraid to leave it alone (seeing as it was 11pm). Two of the desk ladies were so adamant about not seeing me sleep in my car that they spent what was close to an hour helping me create a cardboard shield to deter any would be bystanders from checking out the goods. They gave me hotel blankets to help cover up all the other stuff in my car, and then Maria was even kind enough to watch over my car all night long. It was one of the nicest things anyone has ever done for me and I will remember it til the day I die.

I was sent to San Jose for work and ended up staying in this hotel. It was just for a night. Have 0 complaints. I’ve stayed in much worse. Everything worked in the room.

I was driving up from the central coast and had not intended on stopping on my way up north. I then began to experience car troubles and quickly found the closest hotel and called to make a reservation. The woman I spoke to on the phone was extremely nice and welcomed my reservation, even though it was the middle of the night. I was told that i could simply put a credit card on file, pay the $ 74.00 for the room when I arrived, and my room would be ready for me. When I arrived, there was no one to be found in the lobby. When I was finally greeted by the night manager, he was extraordinarily rude. He told me I needed to find somewhere else to stay because my check in time was not until 3pm the next day. I kindly explained the situation and told him what the woman on the reservation line had told me, still he insisted that I did not have a valid reservation, even though I had a valid reservation number. When the man FINALLY checked the computer, he saw that I did indeed have a reservation. However, he very rudely told me that the room I had originally been told I would be in was unavailable and I would have to settle for something else. This was fine, because I had originally told the man, I just needed somewhere to stay the night. He then told me that $ 189 would be charged to my card that night. Which normally would not have been an issue, but I didn’t have that much money in my checking account and for some reason my bank was not allowing online transfers. I had $ 170 in cash, so I asked the man if it was possible to use all of my cash and put the rest on my card. He said absolutely not, because apparently that is against company policy. He then stated that if I couldn’t pay for the room, I would have to leave. Keep in mind that I am a 20 year old female in a strange town in the middle of the night. The way this man spoke to me was so off-​putting. I asked where the nearest atm was and he promptly told me to look it up on my phone. When I returned with the cash, he again was nowhere to be found. 10 minutes pass by and finally he comes out and asks for my money and finally gives me a key to the room. When i asked which entrance from the parking lot would be best to enter to get to my room, he told me I could walk in any of them because they’re all going to go to the same place. I parked and found my room. When I walked in, there was this horrible odor in the room. I figured I could handle it for just one night though. I went into the bathroom to shower and discovered the shower, sink and toilet, were filthy, and the furniture was in poor repair. There were even half used shampoo bottles in the shower. I then found out that the handle to turn on the shower was broken. After I finally jimmy rigged the shower handle to work, I took my shower, got out and realized how cold it was. I then discovered that the air conditioner was broken and only putting out freezing cold air. I again reminded myself that I would be fine because it was only one night. The next morning, I went to the lobby to get breakfast. The woman behind the counter shouted that there was no coffee and she was making a fresh pot right now. I waited for half an hour, still no coffee. So I gave up and went to my room to get ready to pack up and leave. When I went back to the lobby to check out, the same woman was there. She asked someone on the phone to hold and loudly said «Oh my GOD I am sooo sorry.» I work in customer service, so I told her not to worry about it. We began the checkout process, when she looked down at the phone and promptly said «Oh thank God she hung up. Jesus.» Listen, I get it, everyone gets difficult customers. But good grief that was unprofessional. I didn’t respond, hoping to get out of there ASAP. She then asked where I was going and I told her I was headed to the Stockton area for a lacrosse game. She looks me up and down and says, «YOU? In Stockton? What’s a pretty little thing like you going to do in Stockton at the University of the Pacific. Girl, I hope your doors have automatic locks because Stockton is the ghetto. I don’t know why anyone in their right mind would go there. You had better make sure you have a full tank of gas before you go or you’re probably going to get jumped.» I thanked her for her extraordinarily unprofessional advice and got out of there as fast as I could. This was the first and last time I will ever be staying at one of these hotels. I could have gotten better service at a Motel 6.

The customer service sucks. They rude af. But i had to check her like your honna respect me!
The rooms are so close together.
shower head cracked. Turn the light on in the bathroom the vent comes on with it. Jus seems
Out dated. I wish i could get my money back. Alot of these people seem to be on drugs. Like no Way ! Never again, ive stayed in many extended stays and never have i ever felt this way. –5 stars

This is literally the worst hotel I have ever stayed at. The hotel staff was the most rude staff I’ve ever had to deal with. Room was absolutely disgusting, just absolutely unbelievable. There are many other choices for hotels in the area, do your self a HUGE favor and stay somewhere else. This place needs to go out of business. It belongs in a 3^rd world country. And this is me trying to be nice.

This place is filthy and I was put in someone else’s room then changed to a room that had so many spiders

Bad customer service. The manager jason definitely has an attitude. Please do yourself a favor do not come to this hotel

I’ve stayed in many Extended Stays. They were basically all the same. Towels always looked dirty. Always a smell in the room. A musk smell, a dog smell, Smoke smell in a nonsmoking room. Just a nasty smell. The beds were uncomfortable, my side would always hurt from sleeping in the beds. The furniture was not clean. The floors were dirty. Seen ants in the bathroom. Same boring channels. They need a new selection and need to add some channels. I would not recommend any of the Extended stays to anyone. And there overly priced. Beware!!!

I couldn’t give it no stars cuz if I could I would. We were going up to the Viking 49ers game on Monday night we booked the hotel thru
and that was a mistake too. There were only 3 rooms left and we needed two of them the price was 179 ok the screen so we clicked it and chose pay later when we checked in but to r surprise when we checked in at 3 our rooms were not ready and the price was now 269 plus tax so it came out to 296 for a 1 ½ star hotel we had to leave to get to will call at the stadium so we were pressed for time we didn’t get into r rooms until 420 which was unacceptable we had 10 min to leave for stadium I will never stay or recommend this hotel ever !!!

Horrible experience. Beware of this hotel. We booked this hotel just due to kitchenette but it is the worst experience of my life. Front desk lady seems to be helpful during check in but after you checked in there are no services you can think of. They always have an excuse on the face that oh we are short of staff and sorry we cannot do anything.
If you are not able to give a nice service to clients then how you are charging so much.
Please stay away from this hotel.
We will never stay in this hotel again!!! Is this a review?

Hotwire claimed this was a 2 ½ star hotel with a 70%+ recommendation rate. I feel lied to and wouldn’t hesitate to ask for a refund. The outside looks nice but once we got inside there was only one guy working the entire place. The halls smelled like weed and the second bed in the room was a pullout couch with no bedding for it, the guy working the desk did bring up some bedding though. Epic Fail!

I went into the room and started to check the place out. We got stuck with a smoking room which smelt horrid. My mom went to the bed and looked at the pillows which has SWEAT STAINS on them. Completely disgusted us out so we walked out and got a refund. Do not waste your time with this hotel.
As for the lady at the front desk, she told us that she only had smoking rooms available. So after she heard our disappointment, she bumped us up to a two bedroom smoking room. We went upstairs to the room and it smelt like someone hotboxed the room (the window was also open as we walked in to eliminate the smell which didn’t work). We went downstairs to get a refund and promptly after asking she tells us she could give us a king size bedroom which was reserved for someone else. We went in and the room was exactly the same as the other one. Completely filthy and smelt horrible

This place is awful… stay away! And what made it worse was staying here after two weeks at the Marriott. Night and day. The room was not clean; the «customized» kitchen is a joke; the bed was uncomfortable without even a comforter and the bedspread reminded me of a 1980’s Motel 6. The bath towels were like rags… thin, rough, and small. It was a very depressing week.

Spent almost $ 2,000 to for two rooms, for several days. Both smelled horrible, barely able to sleep. Something between cat urine, smoker’s room, and ghost town. Rude front desk, 100% unhelpful toad of a woman.
Running the air and spraying Lysol didn’t help. Booked through
, maybe that’s why we got the shaft.

HORRIBLE
Booked room with 2 beds by calling hotel directly and that was confirmed via email. Arrived at 3pm day of arrival and was told those rooms were sold out??? Manager tried to give me $ 30/​day discount to book two rooms instead??? Eventually settled on $ 30 off per night for 1 room with 1 bed (note that it turned out the rate for that room would have been nearly $ 30 off anyway…). We had to completely rearrange where our travelers stayed thanks to this mishap.
Spent 45 minutes to get through check in. Never wanted to see any of them again. Having expressed that quietness was key to me, I had blind faith. i got to the 2^nd floor room and it was right next to the main stairwell. i was sick and not willing to go back to battle for another room which would certainly have taken another 30min of hell to sort out. It’s 2 nights, I hoped for the best. I got the worst.
The noise from the stairs literally was ²⁴⁄₇. What was even worse was the noise from above my room. Sounded like a basketball team that never slept. I have stayed no less than 1000 nights in hotels and this was by far the worst experience I’ve had. i was too sick to move once moved in and the inertial barrier of dealing with that incompetent front desk again was insurmountable. If I’d known by the time I’d unpacked how bad it was going to be, I would have left that hotel in search of a highway underpass since it’s so hard to find hotels on such short notice in the Bay.
Note the kitchen situation is a joke. Small room, stove fan blows air from stove directly at your face. Good luck getting anything to actually clean up pans with. Nothing stocked, you have to go ask for what little they have. This place should be embarrassed. I’ve stayed at this chain in MN several times and it was 1000x better than this death trap. AVOID THIS S-​HOLE.
Wifi may as well not exist there.

HORRIBLE, HORRIBLE, HORRIBLE!!!
I travel for business and I have to say this is the WORST hotel ever. It definitely doesn’t qualify to be called a motel, more so a SLUMP!
I do not have any disability but I noticed that this slump is NOT accessible, which is not suitable for people with disability. This slump should be sued for that!
Now, as for the room… I had the so-​called DELUXE King and it certainly wasn’t so DELUXE after all. The website advertised, «Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery.» This is not true at all. The room doesn’t come with a coffee maker, cooking utensils, dishes, cutlery or even cups. You have to ask for specifics at the front desk what you want or need. False advertising!!! Again, potential for a lawsuit! Oh! I almost forgot this one… my front door had greasy fingerprints on it. NICE, huh? NOT!!! The cutlery and plates I asked for were greasy too. I had to wash them before I used them.
The wireless internet access is HORRIBLE! You can’t get good signals at all. Bring your own Wi-​Fi if at all possible. The «Free grab-​and-​go breakfast» includes coffee, muffin (not freshly made), one or two kinds of fruits (apples or oranges), and one type of breakfast bar. You also have the microwavable Quaker oats. That’s all! They said «breakfast» is from 6AM — 9:30AM but when I got to the front desk (yes, the «breakfast bar» is located next to the front desk) before 6AM, there was a sadly looking muffin and a couple of apples left. Pretty sad, huh?
Back to the room… the room doesn’t come with hair dryers too. They don’t have enough for every room so you need to ask for one or reserve one if you need to use it. So, girls, bring your own if you chose to stay at this miserable slump. Guys, you’re fine if you don’t care about styling your hair in the mornings. There were no dish for the bar soap. My room didn’t come with the shampoo, conditioner, soap and lotion. I HAD to ask for them!!! The pillows were FLAT and definitely not huggable! I like my soft, fluffy pillows at most of the hotels I stayed at. Hugging these pillows feel like you’re hugging a pancake to sleep! There were no hangers or closet in the DELUXE room I stayed at. The «closet» was more like an area in the corner of the room with curtains. Again, bring your own hangers if you want to stay at this slump.
Housekeeping doesn’t clean your room every day. If you chose to stay here for more than 7 days, your room gets cleaned once every 7 days. If not, your room will be cleaned after you checked out. So, if you’re out of toilet paper, well, tough titties. You have to pay a visit t o the front desk to get another roll of toilet paper. If your trash is full and stinks up your room, you need to take out the trash yourself. If your towels are dirty and you need more, you also need to pay a visit to the front desk WITH your dirty towels to exchange for clean ones. Everything is accounted for; it’s as if this slump keeps track of every single little thing to the penny. CHEAP!!!
There isn’t a fitness center or a pool here at this location. Like I said, this slump is the worst of the worst.
Staff…the person who checked me in was nice. However, I could tell that she isn’t experienced in checking in guests. The guy who was there at night till wee hours of the morning was RUDE and definitely not a nice person.
All in all, I feel like this slump is STINGY in terms of providing good amenities to guests. This slump has comparable price as some of the other hotels nearby but yet you get the minimal from this slump. Definitely not worth it. The room I paid for should only be $ 49.99 per night at most, not $ 124 per night! Don’t waste your money here. You can get better service with more amenities elsewhere.

We stayed here for 6 nights with our dog. The front desk ladies were very nice and helpful. Our room was clean and comfortable. Decorated nicely with warm colors. It had a nice home like feel, at least for a hotel.

On first glance this appeared to be an excellent value for a motel. The room was spacious. As you enter you have a full-​size fridge, two burner stove, microwave, and sink. The bed is a king-​size with 4 pillows and the requisite TV. There is a comfy armchair in a corner and some closet space. The carpets look a little worn. The bathroom is roomy with just the basics. A note informs you that should you require any kitchen equipment, a call to the front desk with a list of items that you needed would be provided.
The bathroom smelt a little musty but there was nothing that seemed out of place. My sister and I looked but didn’t really see anything to alarm us. It was only when you sat on the toilet that you could see a ring of mold around the sink. The way the bathroom is constructed is that the counter sits on top of where the sink is installed and there is a lip that overhangs the sink and this is where the mold is. We didn’t complain as the inn was full and we were only there for a night. The rest of the room was clean and comfortable. I did write to notify the establishment that there had been mold in the room and told them exactly where it was. I even offered to send them the photos I took but all I got was the automatic response email telling me that my comment had been received and that they would be back in touch with me in 48 hours or so but to this day (3 weeks later) I have had no communication from Extended Stay America. Needless to say, we won’t be back. The room in question is #105.

read good about full kitchen!!!
i stayed here for 3 months as compared to the mowry
was definitely an improvement. but i was going to be gone for 2 weeks and needed a room for 2 more weeks upon my return. i booked the room 4 – 5 weeks in advance. i called twice during my absence to confirm my return and came in to the office the night before my scheduled check in.
i came at 3 pm to check in. my room is not ready or cleaned. they can’t give me the same room. i can live with that. 2 hours later room still not clean while others with no reservation check in.
my room is finally ready. i am moving over the ocean so i have a van full of stuff plus 2 animals in kennels. looking for the wheeled cart since my room is now on the 2^nd floor. i go to all 4 floors and it is no where to be found. when i ask the manager (jason) i am told someone is using it in there room. after 5 – 6 trips up and down i ask the front desk if they can maybe ask the people who have it if they could share it for awhile. she tells me she is looking for it while she watches me make at least 23 trips to my room carrying things. i must share i am a 65 year old woman not a teenager.
during this process i noticed i had no utensils not even a drinking cup in my room. yet advertised as having a full kitchen. during one of my trips up and down i mentioned to the manager (jason) that i do not have a spoon or cup or anything in my room. his response is it is not the way it was before. meaning 2 weeks ago. you now have to request these items from the front desk. i went and bought a bottle h20 and hated giving them $ 2 but damn i was thirsty after all that hauling. and you know at midnight that roll cart just happen to be right back in place.
so i went to the front desk this morning requesting kitchen items since i will be here 2 weeks. it is the evening again and nothing has arrived.
two nights with no kitchen facilities but i will say they did leave behind an iron and a chopping board. for what i do not know. no spare toilet paper. that makes me wonder more. i do have a packet of dish soap that is sure to last a long time since i have no dishes or pans. guess that can be considered going green.
i do not even wish to go down internet lane because that would be another review.

Just finished month one of a three month stay during a relocation. Overall a decent low cost place for an extended stay (although I might have chosen a different place if I’d know the wi-​fi was so bad).
The pros: good location, plenty of nearby places to eat, reasonable price; helpful front desk staff (esp. Patty); good for pets; plenty of washer/​dryers; a decent kitchenette; good discounts for long-​term stays.
Cons: woefully inadequate internet (often unusable — a big problem during an extended stay and paid high-​speed upgrade is no better); often smells like smoke; clientele seems very prone to littering (always seems to be trash like used paper coffee cups outside the entrances); housekeeping is pretty random (no bathmat this week, no dishrag the next — don’t they have a checklist?); congested traffic area, lot’s of traffic noise (despite triple pane windows).
A Residence Inn would give a lot more space, but the price is much higher. For very basic accommodations (with pets) at the lowest price around it’s worth checking out. Just don’t expect to download or stream movies or do any modest bandwidth tasks from the hotel.