Comfort Inn Silicon Valley East

Comfort Inns are usually the newer and better brand from Choice Hotels. This is definitely not one of them. The wallpaper in the rooms is all torn up. Peeling in the shower area. Shortly after checking in two cops cars pull up and are there for a while. When I asked if everything was okay I was told «they had an anonymous tip» That did not make me feel very safe. Then in the morning at 8:10am the housekeeper knocks and comes rite into the room. I had not checked out yet. The front desk had no reason or explanation as to how or why this could happen. There was a large tour group there so having breakfast was a joke as they were all there grabbing stuff. Definitely not a hotel I would want to stay at again since HIlton and Hyatt are just on the other side of the exit.

The Choice system was useless. The room was not easily navigable for wheelchair use, though it was a handicapped room. The roll in shower was great but the curtain is so high the water goes onto the bathroom floor, not toward the drain but toward the toilet. It leaves a mess for the maids each time and makes the floor less safe. The bathroom door cannot open the whole way, so you have to nearly back out of the room to get around it. The bed was bouncy, leaving us to feel each move the other person made. The temp controls only allow a minor change, forcing you to try to sleep in a warm room. The window, which was oddly foggy, would not open to relieve the heat. The wake up call might have been the housekeeper knocking on the door around the time we asked for, but she said «housekeeping» which just confused us at that early of a time.
The staff we spoke to was nice, but they could not change the poor quality of the place they worked. It is an old hotel, it needs lots of money to make it acceptable, especially with all the newer properties nearby.

Hotel in a corporate area with the basics friendly day staff greeted me. Then around midnight a completely nightmarishly angry couple down the hall drunk screaming and needless to say I got zero comfort from this comfort inn. I called the front desk 5xs and finally I had to call the fremont police who still did nothing and neither did the front desk or management. In the meantime I have to be up in less than 2 hours to start my meetings I took this roadtrip for. I wouldn’t stay here again… it feels like a truckstop motel.

I’m a platinum member with choice hotels and will not stay at this chain again. I stayed for one night at this location on ⁸⁄₅. We were in town for business and headed to Santa Clara convention center the next day. All the hotels were full so we decided to stay here and move to the convention hotel tomorrow. We stayed and grabbed dinner locally and went to bed. I listened to my music on my iPhone. The next day I checked out and realized I left my Bose headphone set in the room. If you know about the Bose quiet headphone, you will know it’s a 300 headphone. I called the hotel and they claimed no one found it. I was brushed off the phone and no one give a damn on customer service. I called back the next day hoping the morning shift might know, that guy is even worst. He doesn’t even want to hear what I have to say, just kept interrupting me and he said was no, we didn’t find it. No effort was given to even ask me what does it looks like. it.‘s amazing what crapping customer service it offers.
I’ll be staying with the big chain from now on.

We were fearful our room would be noisy because it’s at the intersection of 880 and Mission Blvd. But the sound proofing is excellent!
We loved having two kinds of pillows — one soft and squishy (to mash into my neck), the other larger and firm (to support my back while watching TV). And a laminated card was lying on the bed to explain the sizes. That and the soft puff cover made me almost not notice that the mattress was harder than desired.
The weekday rates are reasonable for Silicon Valley ($ 120 after taxes). And the weekend rates are positively cheap ($ 71 for Friday and Saturday nights) because the business folks have gone home.
We’ll definitely stay here if we have to come back to the area again.

Zero stars on the breakfast… seriously, dry crumbly eggs, rock hard biscuits, sausage gravy with the constancy of water, a few shrizzled sausage links. totally pathetic.
Never again will I stay here. I would rather sleep in my car.

Like most Comfort Inns (and Choice Hotels in general) their condition varies depending on where you are and who manages it. I have nothing against certain races, but some of the Choice Hotel properties are managed by people from 3^rd world countries and their ability to keep their hotel clean is questionable. This hotel is pretty good for the price and location. I can never find a hotel for $ 100 in silicon valley, so had to go to the east bay, but this is not a bad drive. I like this hotel a lot, near highway, but quiet. Frig in room, plenty of space to put my things. Close to my customers and good eating estabishments, Korean, Chinese, Thai, Korean, etc. Also has decent gym with weights, which most Comfort Inns do not have. Only problem is that the hotel and room and hallways smell like a gym locker. I have reviewed Choice hotels many times before. This is usually my only and constant complaint. Why can’t they spend some time and money and really clean the carpets and use automated incense machines to spray rooms and hotel lobbies. The worst thing is walking into a hotel lobby and smelling ass. The smell just stays there forever and I am no sissy about bad smells having lived in a fraternity for 3 years in college. But when I spend $ 100 for a hotel room, I would not like to smell somebodies past bad body odors. Can’t figure out why this can’t be fixed, since the low end Marriott and Hilton chains never smell like this. Besides the smell and stale cereal for breakfast, I like this hotel and will stay again. For $ 100, you will not see anything close to this price without going to Motel 6 and they suck.

The good: comfortable beds, cool A.C.
The bad: EVERYTHING ELSE. The breakfast had no eggs at first. Eventually they refilled the bin with dried, crumbling egg dust, coffee is rationed off slowly and painfully. Plan on being at breakfast a while and having to shove people around to get what you want before it is once again depleted.
The WiFi doesn’t actually work. I was able to connect occasionally, but only to the page to agree to terms. I never made it to the internet.
My keys only worked once each. I stayed two nights and had accumulated 6 keys. I even kept them in my back pocket seperate from everything else. It didn’t help. Went to breakfast — key wouldn’t work, back from work — key wouldn’t work, got some ice — need another key… on and on.
I would NEVER stay here again.

From March 30, 2014: This started off as a 3 star review. We checked in on Sunday evening and checked out Tuesday morning. During that time, it dropped to 1. One of my biggest pet peeves when dealing with an issue is to have an employee say «I don’t know». I don’t know either — that’s why I’m talking to you! The correct response is «I’m not sure, let me find out and get back to you».
That was my experience here. We were having issues with a pop up on the television screen that we couldn’t resolve, and I contacted the front desk for help. They had no idea what I was talking about, couldn’t be bothered to contact any managers or anyone else who might have a clue. They couldn’t even bother to pretend to give a shit.
The internet has loads of problems! You have to log in multiple times during the course of a day. Forget using your Chromecast, because the system won’t loop it in properly. Tech support was able to help with some parts, buy I found it incredibly annoying to have to make multiple calls over what was less than a 48 hour stay.
The last time I stayed in Fremont, we stayed at the Hyatt right around the corner and they were TOP NOTCH. Always above and beyond in the customer service department. I suppose I should have known better — why would I expect quality from a Comfort Inn? *scoffs*

The room I received was in good condition. The fan in the bathroom is extremely loud. It is awkward to have a utility closet right behind the toilet, but I guess it ensures some privacy when the hotel staff are not in there. You can hear the T.V. the next room over and you can hear what’s going on in the next room over. Nonetheless, if you’re smart about it, there is some privacy available.
My issue was with one of the male staff. I got a strong sense he had no respect for women at all. Women unfortunately are minorities, in the sense that they are social minorities and held to different standards than men are, which is a bad thing, and actually very bad for women. This guy had a very inconsistent social style, profoundly ignoring me, the guest, and then that switched to constantly looking at me and observing me after we had one positive interaction. I needed to cross his path several times and though he could probably tell I was looking at him, he would never look up– until I decided to stop looking at him, and was clearly choosing not to look at him, despite the fact that he was directly in my line of sight. I really don’t like to waste my time interacting with people who seem to be intentionally ignoring mutual social interaction with me, I have way better things to do and think about. Then I felt like he was observing me in a gross and unwanted way.
You have to make your intentions clear and be consistent with your guests, especially your female guests, who are targets for all sorts of disgusting and inappropriate behavior, being women. It’s never appropriate to treat someone you’ve met once with the same level of intimacy as you would a partner or a family member, which he did. Unless they are a child, maybe? But women are not children– despite strong misconceptions of such, and no it’s not appropriate to treat a woman like child, which he did. It was very inappropriate, insulting, and degrading.
These interactions would have been less creepy if this staff member were willing to sustain eye contact, but he was not willing to do this, which conveyed the message to me that he was not okay as a person, that he had a lot of disdain and a lack of respect for people. He seemed very condescending and I felt threatened by this and his indifferent and mocking presence. He seemed like a gross person.
It’s not okay to be extremely socially inconsistent with your hotel guests, like this guy was, especially to obviously alone women in their twenties who obviously want to be left alone while moving vulnerably across the floor in full view of someone who could be a pervert, a woman-​hating, sexist, male-​pervert, which is a common character, and a character that is extremely triggering for many women who have not actually ever known a man who was respectful of them or their bodies.
I won’t be coming back to this hotel, but I may look into other Comfort Inn’s. It seemed like good hotel, there’s just no way I would ever return to a hotel where I felt the staff were too involved in observing me or my business without being friendly and normal about it. Apparently the person I had a problem with was the assistant manager, too. Again, not coming back.

Poor service! Every room smelled like second hand smoke and they didn’t even attempt to help. Never again, this was definitely the worst experience!

Very good service at night time and checkout time =] very nice and laid back
I would come back again, most def.
I’m out– this is Fancee ‘CeeCee’

I had high hopes based on the reviews, but left slightly disappointed. It met my needs as an inexpensive place to sleep with a free breakfast, but that’s about it. The place is relatively clean, but in their quest to modernize and upgrade the rooms, some pretty serious corners were cut. For example, they wanted to replace the shower curtain rod with one that bows out (giving the feeling of a larger shower)… instead of finding a rod the correct length, they used a shorter one and braced it with unfinished 2×4’s. I wouldn’t even pull that off in my own bathroom at home! Along with that, finding long hairs in the bathroom that clearly didn’t belong to me wasn’t really good either. Also, they stuck me by the pool on the 1^st floor. Apparently, the doors are made of cardboard because I heard people yelling and partying by the pool/​spa area until about 1am. If this wasn’t bad enough, breakfast was the final nail in the coffin. I tried one of their sausage patties, and apparently, their version of sausage is a drink coaster made of cork. Nasty. I’ll give 2 stars for the friendly service of the employees, but I don’t think I’d make a point to stay here again.

This place is ridiculous!!! for the price we paid, we weren’t expecting much but at least a place where you don’t get all irritated inside out of your skin and the staff at night were pretty good at making us feel accomedated. but the lady who works on wednesday morning is a BIIIITTT**CCCHHH!!! rude as hell, no manner whatso ever, i only requested to get my deposite back, she called the cleaning lady to check on it forever without telling me what is going on for the wait… then she seemed to be taking a long time for that so i reminded her that we had a room switch last night due to the itchy incident! then she started to get all crazy and rude at me like i owe it to her! what kinda customer service is that? do you really think we are there to try to roam around all night, does that sound fun to you? not to mention that she didn’t even bother to say hi to me or ask me what i need help with when i stood infront of the reception for ages where there’s no one she’s serving that time! if you are looking for attitude from this old grumpy lady! you’ve found the right place!

Stayed one night. Checked in late. Slept late. Checked out. Nothing fancy, but it was clean, quiet, cheap and comfortable. Just what we needed for a last minute place to crash. I did hear the train in the morning, but not overnight. I’d definitely stay here again.

Beautiful hotel with microwave and refrigerator in rooms. Really clean. Currently, hot breakfast menu includes only vegan choices, even the sausage. If you want eggs, bacon or sausage for breakfast, consider going out. Very disappointed about this since hot breakfast availability on site is one of the reasons I made reservations.

I always checked in in this motel for the last couple of years and I noticed the big difference in management for the last two years. The rooms are not maintained well unlike before and noticed some musty smells in the room. Ocassionally, I smell curry in the lobby. I also observed a majority of Indian staff managing and running the desk. Not that I’m against them but its hard to get the point across sometimes because of their accents. They would brush off some of my concerns in the room when I relay it to them.
The free wi-​fi although its free has always been an issue with the connection all the time. most of the time its down.
Breakfast is no good for it has always been vegetarian somewhat, even the sausages are vegetarian which has always been tough. No eggs in the morning (not a balanced breakfast — no proteins at all) and the orange juice is always diluted. There’s always been construction workers hanging out, drinking beer in their outside patio at night which makes me very uneasy when I check-​in. There was also an incident of shooting in front of the motel when I stayed there and a couple of incidences encountering sketchy looking non-​guest in and out (hookers)
For the value of $ 89 or more, try other chain of hotels in the area and will never stay again in this regard. I’m tried to be fair in my review of this motel but I’d rather not take risks and have a pleasant stay somewhere else.

Really impressed for the price (less than $ 85 a night including tax). Rooms are clean and the place is quiet. Free breakfast buffet in the morning also.
Staff are courteous and next time in Fremont, I will be back!
Free wireless internet also.
I have stayed at more expensive places in the area and was not as satisfied!

We were referred here by My Good Friend Elmer Reyes. From the minute we checked in we were greeted with warmth welcome with a friendly Front Desk Alan & the General Manager Cheryl Swan. I requested a room close to the elavator since we have the whole family. Our stay in this Hotel is such a Wonderful Experienced because they made us feel at home & comfortable. The Front Desk Staff & Cheryl Swan goes above & beyond she’s even willing to move us to a Suites because our Fridge & A/​C wasn’t working, but they fixed it anyways & she saved a plate of Cookies for my Kidz on our 2^nd night when they have a Complimentary Cookie Night. I used to worked for a Full-​Service Hotel with my Customer Service background this is the kind of Service we give our Guests & Regulars & I’m very pleased. Our stay here wasn’t for a Pleasure, its due to our House was flooded with Sewage water & it got Contaminated… I would recommend this place to all my Friends, Colleagues & especially Families…
Thank you for a Great Hospitality!!!

Tom notch reviews on other websites lead me to this place. It isn’t a fancy hotel, but cleanest of those on this side of the interstate. I sometimes work at Hurricane Electric late nights and want a place I can get to without a car… that has free Internet.
Does the job. Will add more detail to my review if anything outstanding good or bad.