Eugene’s Home Appliance Service

Eugene did a great job fixing my broken fridge within 15 minutes and pricing was fair for parts and labor. Would have been cool to show up quickly for a refrigerator repair so my food didn’t go bad but maybe he’s popular/​busy for his good work.

I called Eugene Home Appliance to fix my dryer, and while Steve was here, I had hime look at a couple of non-​urgent issues involving my dishwasher and stove. He fixed the dryer right away and said he’d schedule a return visit when the parts for the other appliances came in. He was up front that it could take awhile because of the pre-​Thanksgiving rush and sure enough, it was more than two weeks later before he returned. Meanwhile, he did not charge me for the dryer repair until the other items were completed so fair enough. It does seem like the business is just Steve, so if he gets busy, your call might not be returned as soon as you’d like. Also, he was a bit cagey about how much the entire job was going to cost (specified the parts cost but not the labor) but fortunately the bill was reasonable. Bottom line, this guy knows what he’s doing and explains the proposed repairs.

First: I wish I would have read the reviews on Unilocal before I called Eugene’s.
Second: I’m surprise at the level of service because Eugene’s was recommended by someone at Dale Hardware who used to work with the dad. But… maybe that’s the difference.
Finally: My experience — I had to leave two, if not three messages before I heard back from Eugene’s even to get an appointment (that should have been my sign — but remember, this place was recommended). His pricing structure is odd — he charges a rate for the first 15 minutes and then for every 10 min. thereafter because he’s confident he can figure out what’s wrong with in 15 min. on most appliances. I agree — he did. He got to work immediately without wasting time during the initial visit. During the second visit, he had to make a few trips back to his work truck.
Since I had already invested in the initial visit, I had to use the services to complete the job. I had to make another couple calls to get the second appointment. The parts were «rounded up» without receipt.
He noticed that the water heather needed replacing — and he did replace one of the pipes that was leaking, however, he didn’t come prepared with the quote for the replacement of the water heather and didn’t drop it off in my mailbox the next day (or the day after that, or the next day) as promised. Frankly, if he didn’t want the job, I would have had more respect for someone telling me they were too busy to fit me into their schedule in the near future.
Something else that bothered me (possibly not a big deal to others) is that he didn’t replace things he moved out of the way. For example, my kitchen rug was left in a pile to the side.

I called and made an appointment for Eugene’s Service to come and do some work on my Dishwasher. I was asked to provide a model number for my dishwasher, which I did a few days before the appointment. I called to confirm my appointment on the day of… left message, no return call. Called when they were a half hour late, left message. Called again when they were an hour late, left message. No return call to any of my messages the day of. I had to take time off of work to be at my home for my appointment. Seriously considering sending a bill to Eugene’s for the time I lost at work… which I guarantee is much more than what Eugene makes per hour.

Unbelievable I called this guy a week ago. He told me to leave my check in the mailbox to be ordered that day, arrive and installed. He has not been in contact since. All he needed to do was say he didnt’ want the job. Totally unprofessional will NEVER use again!

My mom contacted this place and the gentleman came out and said he would order the parts to fix her dishwasher and range. 2 weeks have gone by and no word from them so she has now called 3 times and no one will call back.

Our 10 year old Kenmore/​Amana refrigerator stopped working this week. We are looking at a remodel in the near future that includes reconfigurng kitchen cabinets to accomodate a larger refrigerator, so making this one last until then was important. Steve returned my call the same day and, with our input, was able to diagnose the problem on the phone. He came the next day, part in hand, and fixed the problem in about an hour. We found his service friendly, efficient, and reasonable. As it turned out, my inlaws have been using Eugene’s for years, starting with Steve’s dad. He is now officially the family’s first choice for appliance repairs.

I hate to have to give a rating for service I never received since it might negatively impact business, but Unilocal forces me to. We called Steve several times for repairing a couple of appliances in our home. He sounded the most knowledgeable and very very likable, but he didn’t show up. He did call to explain that he was late by a few hours because of a previous job, but he never ended up coming. Since then, he won’t answer phone calls and does not return messages. What happened? Go figure.

This place of business is a Gem! I was referred by a friend when i was having problems with my washing machine. Steve showed up on time and really knew his stuff. He knew right away i would be better off buying a new washer then trying to fix the old one. He didnt try to sell me anything and even checked my dryer and wrote me a list of washers that he recomended… A few months later my water heater stopped working and i called him and once again i was so happy with his service. His prices are reasonable and he is very Pet friendly!

I had to have Steve back out to fix one of the range burners he’d repaired 8 or 9 months ago. The wiring had clearly shorted out, which fried the receptacle. I don’t know what the cause was, although perhaps some boiling water spilled down when we were making jelly. Steve said it was unusual to see a failure so soon. As before, Steve promptly returned my call, showed up right on time, and quickly got things working again. Unfortunately, keeping this old range running is getting expensive (another $ 75). Steve also gave me some good advice on replacing our range-​hood (rather than trying to repair it).

Steve was organized, knowledgeable and fairly priced when it came to repairing my intermittently heating gas dryer. I left a voice mail, he called me back, arranged an appointment, showed up right on time, then took care of my appliance as scheduled. I’ll be calling Steve again when other inevitable appliance problems come up.
Btw, he cleared out my very lint-​filled dryer vent line as a courtesy which was much appreciated!

I had a broken over the range microwave. Steve gave me the option to fix it or get a new one for a little bit more. He charged a fair price and was honest. That is all you can ask for when it comes to repair service companies.

Thanks to Andy’s review, I called Eugene’s Home Appliance Service. Long story made shorter, he (Steve is his name, according to Andy’s review) showed up within 15 minutes of when he said he would, he was knowledgable and quick in his diagnosis and the repair of my oven door. His price was reasonable (not cheap, but reasonable).
He noticed that I was in the process of cleaning my stove top and gave me a great tip on the best cleaner for stainless steel.
Thanks, Steve — and Thanks, Andy!