Enterprise Rent-A-Car

I have been using Enterprise for many years and have excellent service. This office has got to be the poorest excuse. I knew that I was going to be needing a rental the day before. I called the office and the young lady said that they don’t do pick ups from the auto body shop because it’s too far. I said how can that be, it’s only 0.2 miles from your office! The girl got all flustered and so I said never mind. I spoke with the owner of the auto body shop said he’ll call it in for me so when I leave my car, he’ll call them. So I bring my car in and the owner called Enterprise in front of me. He said they’ll be there in a few minutes. Well a half hour goes by. The owner was shocked to see me still sitting at his shop. Again, he calls them. The person from Enterprise said that they never received his call! The owner showed me his call history and it showed that he did indeed call and spoke to someone. 45 minutes later someone picked me up. The driver was very nice. I said I know, don’t shoot the messenger! When I arrived, the person at the counter said that they gave the wrong name of the business to a driver. Really!!! I thought that nobody had previously called!
They then proceeded to try and charge me too much. I caught them on it. We finally do a walk around to note any dings. He then opens the door to get gas level. There was this waft of cigarette smoke. It smelled like a dirty ashtray. I called the guy over as he’s walking away and I said wait a minute! It smells! He acted as though his nose was stuffed up and he can’t smell anything. It was strong enough to clear any stuffed noses! Also, the car was dirty. It looked like it hadn’t been vacuumed since the last rental. They gave me a different car, dirtier than the other one. I needed a car and needed to be at an appointment I was late for.
I think this is the WORST Enterprise hands down. I can’t wait to get my car back so that I can be done dealing with these people.

been going here for the past few years for my car rental needs and each time had a good experience here. This time we were helped by a young lady (forgot her name) but wore dark thick glasses and she was very helpful but most of all quick in getting our car.
Checking in was very easy, just rsvp online, get the car, and your on your way. When you return your car, you just drive to the return area, check back the car, get checked out, and your all done. I also liked how they offer to drive you back to where you need to go just in case you drop off the car alone. As for the rate of the car, i really liked how i was charged less than what i was quoted online. Major plus here.
Good customer service and good selection of cars, i would come back.

I reserved a FULL SIZE SUV — Chevy Tahoe or similar for 5 days from Enterprise. When I came to pick it up 12/​19, they gave me a 2016 Explorer. At first, I was pleased because I got to drive a brand new explorer. However, I realized that this SUV was too cramped (total 6 ppl). Its actually smaller than my 08 Honda odyssey but I needed a 4WD to the Sierras. I felt truly bad because my 2 boys have to sit for 5 – 6 hours in the 3^rd row one way.
Here’s why I gave 3 stars: I booked a FULL SIZE suv or similar. A similar means GM Yukon or Chevy suburban or Ford Expedition. When I returned the vehicle on 12/​24, the lady claimed that the 2016 Explorer is a FULL SIZE suv. Its actually a MID-​Size SUV. I am not a car expert but I know what a mid size vs a full size. For Ford, a full size SUV is an Expedition. I think she needs to do more homework about vehicle types. Go check
OR
& see where Ford explorer sits.
Costco gave me a great rental price for a Full size but the Enterprise gave me the mid size. Before I left, a management trainee asked me if he could give a free upgrade for my next rental. That’s a nice gesture but my next rental would be 6 – 12 months & I am not sure if the trainee will still be there. Enterprise should have given me discount. I book using Costco for a Full size NOT a Mid size.

I have been renting from this enterprise location for a month, the guy name Mike I had a worst experience with him, actually my rental car return day is on Friday I returned the car by Wednesday itself, on Thursday they are closed because of thanks giving day I called them next day I should not be charged for an extra day because I returned the car already, the way he talk to me is like he is doing me a favour he simply said They have to charge for that day as well after a long conversation he told me I will consider this time from next time Iam not gonna do

My sister in law reserved to rent a car at this location. So we headed up to that location… Their website or email confirmation didn’t have like a notice on what additional documents we had to bring when we only have a debit card. Then this issue of their company’s policy is they cannot let you rent their cars just because my sister in law just changed her address recently. For for first time users who is trying to rent a car, bring your ID, passport, auto registration, paystub or utility bill that has your physical address that you are currently residing with you. This type of info should be noted after each time you want to rent a car from them. They also don’t list the types of insurance you need when renting a car from them.
Also the lack of customer service, and information provided is just horrible. On a Saturday before the Thanksgiving weekend — 2 young ladies and a afro american guy– who might the manager are working to get customers served. But they didn’t specify that we had to use the same physical address as we are residing. They only specified an auto registration, utility bill like cellphone or mobile phone bills, paystub that has the same physical address plus a current ID with the same physical address. Well, you didn’t say both has to be the same. My sister in law just moved recently too. This is really a miscommunication issue from the company who runs their policies, plus they cannot offer better customer service. I mean the experience was horrible because of this stupid policy. I’m just glad the tall afro american knows what he was doing– and decided to give us a ride to the nearest rental at Hertz in Cushing Parkway.
I would say avoid going to Enterprise and their customer service really sucks because of the experience we had. If you were a regular customer — some of the employees treat them as special customers and others just your ordinary customers. Whoa… the recent and new employees should treat everyone equally.
Lack of information, miscommunication about their policies is really ridiculous. Corporate people like the IT and marketing department should update their email confirmations with a small notice or reminder to bring additional documents if paying with a check or debit card. If you have a credit card — then that is fine. No need for additional documentation. But this policy was just misleading and this is miscommunication and also a hassle for customers to go back home. The afro american and the young hispanic lady with the black rimmed eyeglasses cannot even do anything about it. The new employee that is a hispanic lady was also clueless, and she doesn’t even what she is doing when she dealt this issue to us. All they can say is «sorry» and apologize and do nothing. Just horrible.
Avoid this location at all cost. Just go to Hertz or a nearby Avis location for better customer service.

A few years ago I rented a car from this Enterprise location and was a bit bitter about the trunk lining being dirty & not properly cleaned before handing me the keys but I needed a car for the weekend and this location went above & beyond with their customer service to make sure I was satisfied.
I went onto the Enterprise website and I reserved an economy car that would fit my budget with the rental fees & additional insurance. I got to the location a little early and they were helpful with getting me the car I needed and have me on my way as quickly as they possibly could. I made the reservation late in the afternoon so they couldn’t put me into an economy car which was understandable but they were able to accommodate me with whatever car they had on the lot and I ended up getting a SUV for the price of the economy car…, definitely a nice upgrade!
Everything went perfect, I just brought the car back and the helpful staff that was there on Friday graciously assisted me today with processing the return & getting my payment/​receipt. Thank you for a very pleasant experience and I have no problem referring my friends to this location for their rental needs!

I have been renting cars from this Enterprise location on Stevenson in Fremont for a couple of years now. The workers there have always been friendly and helpful. I am happy to recommend this office of Enterprise.

Very disappointed with the service
Previously i have rented car from other enterprise but here the agents are not helpful and not customer friendly.
I had a very bad experiences twice early mornings.
Agents here are very rude especially the asian guy…
I would recommend to go for other car rentals other than this…

We were on our way for a quick family getaway when bamm! we get in an accident on the 680. Car totaled (nobody hurt luckily), but stranded with 3 little kids, my wife and myself on the side of the highway. Called these guys and although it was out of their area and one hour from closing time on s Saturday they still sent a driver to come pick us up. The driver was very sincere and great with my little ones who were just shaken up from the accident. We got to the office and literally 10 minutes later we were off on our trip. Made the whole bad situation turn completely around for us. Thanks guys!

It’s not easy being a princess… But this location sure made it easy. Not only are all the folks at Enterprise RAC super attentive and speedy; there’s the transportation by the non other than Larry. What can I say this guy is a class A gentleman. The amount of knowledge that Im sure Larry contains is incredible. Go take a ride

The people here are awesome! I was so cranky that I had to rent a car while mine was in the shop. I showed up on ⁸⁄₇ in the afternoon and told them about the bad experience I just had with Hertz nearby. So the sweet rep upgraded my car above what my insurance would cover, for the same rate, because she knows I’m a baller and I would refer friends if I had a good experience at Enterprise. Actually I’m not a baller, but it’s so nice to be treated like one.
Three weeks later I return the car and this wonderful gentleman, kind of looks like Clark Kent with glasses, immediately pays all his attention to me, because again, baller status. He asked how it was, and I told him the car needed a tune up. But he was really knowledgeable about the car and actually knew that the car’s transmission is built that way and it’s a common issue with the Ford Focus. Well, THAT’s cool, now I know about cars!
I go in to pay, and everyone at the counter is all about me! Then I even got a ride to the shop to pick up my car, no Über needed.
One of the nicest experiences as a consumer is not having luxurious things happen to you all the time, but when errands like renting a car are made luxurious by happy people who pay attention to you.

The worst experience renting a car ever!!!
I bought a new Jeep Renegade Trailhawk & noticed a few errors on the new car detailing job (minor surface scratches probably caused by someone dusting it off improperly before delivery, but surely very visible on the black body). So Fremont CDJR took my Jeep in for a detailing job & gave me a note to get a all paid-​for loaner car from Enterprise Rent-​A-​Car.
Holly from Enterprise Rent-​A-​Car was very quick to respond to the call from the service manager at Fremont CDJR & came to pick me up at the dealership. She was very nice & soft spoken. But the moment I reached their location at Stevenson Blvd, I met up this manager «Mike» and the way he spoke made me feel I made a terrible mistake even going there.
The exact conversation:
Me: I had planned to travel for river rafting over the weekend on my Jeep but since it has gone to the workshop for a detailing job, I need a ‘similar’ vehicle.
Mike: we only have a few vehicle here, you HAVE TO take one of the sedans that we have (they had cars like Bettle that they wanted me to pick)
Me: you have many more Enterprise Rent-​A-​Car locations in Fremont, I understand you may not have cars available here for the weekend (as it was a friday), why don’t you enquire from the other locations if they have an SUV that I can take?
Mike: No, we wont. it takes too much time!
Me: I can wait here if you can get me any SUV, how much ever longer it takes. Even if it takes the whole day I can wait, to get a proper vehicle I can travel in.
Mike: No, I cannot have you wait here at all. even for a minute.
(cannot even detail his behaviour further on a public forum like this)
.I stepped out of their office immediately (& stood outside, on the road till I was back at the dealership) .I will make sure that me or anyone that I know would never step foot in any of the Enterprise Rect-​A-​Car properties ever.
.I thought businesses grow by being polite and accommodating, but this guy Mike (I guess he must be the price of England & I failed to recognize him) spoke as if he OWNED the customers.
In case Enterprise Rent-​A-​Car needs to survive they need to make sure they have proper people doing a good job or else the customers have many more Hertz & Avis ready to offer much better service.
Anyhow in my case my Dealer was good enough to get me a Dodge Journey from Avis & I had fun travelling over the weekend to go rafting (checkout my other reviews on that).

Got a town and country a month back, it was dirty but still nice. The price for a weekly rental was $ 308.12 all in, called to get the same vehicle 5 weeks later and the price went up to $ 989.54, same rental duration. Can you say ‘price gouging’. There is no justification for a 3x increase in price no matter what the reason, abusive fees for sure.

I’ve been using this Enterprise since 2011 or so and they’ve always taken care very good care of me. I always get the best deals and customer service is excellent! This last experience was just as good. I needed a rental asap. Got there at 545pm (they close at 6). I was out of there by 6pm.

Super fast and super easy to work with. Complementary shuttle from the dealership, and a really good rate.
I worked with Jared and was really satisfied with his professionalism and customer service, extremely friendly. Thanks!

I made a reservation for a compact car and was given a price of $ 20plus a day and a reservation number and assurance that they have the car. At 9:30AM the following day, they do have my reservation but they do not have the compact car for the weekend special they gave me. Aaron, told me that they do have a larger vehicle renting for $ 100 but will give it to me for $ 50. I said no and I told him that Enterprise is not forthcoming with customers and seems to be dishonestly jacking up the price. He then proceeded to reduce the rental down to $ 30. Since I need the car for the weekend I was forced to accept the jacked up price grudgingly.
I will never rent from this company again and warn renters to go somewhere else. Avoid doing business with this company. If your execs want to verify this, check my rental agreement last Sat and Sunday under Robert Ballecer from your Stevenson Location

Rented a van here. It stalled less than a mile away from enterprise and they said they would send someone. One hour later, my tow from AAA is present and city officer as well. Enterprise was still on their way. Really? I could have walked to the office and back in that time.
Also, 2 rentals ago, they gave me a Camry that had the check engine light on.
Did I mention there are at least 6 enterprise staff in office?
I’m renting all my cars directly from Toyota next time

From the moment I stepped into Enterprise, I was immediately greeted by one of the most charming young men I’ve ever had the pleasure to meet. His name was Martin. He was courteous, patient, and thoughtful. For a second I forgot that I was renting a car and instead thought I had died and gone to heaven! The whole process was painless and efficient. Martin’s sparking personality shows me that Enterprise cares about the kind of people they hire. Not just employees who go through the robotic motions, but those who transcend us into an enchanting state of serenity where renting a car is as effortless as breathing. The whole process was like attending a symphony orchestra. It was hauntingly beautiful. Martin’s service reminded me of the poem written by Naomi Shihab Rye,
«Only kindness that ties your shoes
and sends you out into the day.
Only kindness that raises its head
from the crowd of the world to say
it is I you have been looking for,
and then goes with you everywhere
like a shadow or a friend.»
You are that friend, Martin.
I want to thank you Martin. I can tell you have a very benevolent soul. Not only have you gained me as a customer for life, you have also restored my faith in humanity and in myself as well. Bless you my guardian angel.

Horrible Horrible service. Oscar the manager, Wow that’s all I can say. He has no customer service relations. I was calling for my brother to take care of an issue.
The situation was that he put insurance without his notification. That is very deceiving, and lying to my brother. I called him back about the situation. He would not help me out. He said I can not do anything about it. I asked him for the customer service he said go on line to find it… RUDE!!! RUDE!!! I will never rent from enterprise.

So your car gets hit, you’re dealing with insurance agents, adjusters and a whole bunch of things at once… You don’t want to add car rental headache to that list too right?!
The insurance company set me up with a reservation number with enterprise so I would have a car ready for me once I dropped my car off at the shop.
I didn’t realize that they had put me in for the day before and that the location I wanted to get a car from no longer had a vehicle for me. All they had were minivans! !@#$? WHAT?!
Eventually I got on the phone with Omar, and He helped me figure something out. Needless to say, I left a very happy camper :)
The customer service here goes above and beyond to make you happy and find a solution for you.