Change Auto Glass

Great products, Great customer service! Used to go to Roadrunner, but not anymore. RR wanted almost twice as much for same job, same windshield. Their customer service sucks! No appts for a week. Change is friendly, professional and always available to help. C’Mon! They will even come to your vehicle and work on it there. People that gave bad reviews have lots of other bad reviews on Unilocal,just basically miserable, unhappy people. Let this place take care of your auto glass needs, they are the best in town!

These guys were a life savior. When nobody else was open, or was closing on Christmas Eve, of December 2015, they were there to repair my window, which I stupidly cracked running into my storage area in my carport, while parking, on my brand new Infiniti 2015 QX60. It was only 3 weeks old. I was nerve wrecked, then Christmas came early for me through them. I highly recommend them.
Cheers,
AO

DO NOT call these guys to change the glass on your car. I had them come out to change the front windshield. After they remove all the panels and windshield wipers, they come and tell me the bolts that the wipers bolt down to is broken. And they said it was already broken. I end up buying a new piece where the wipers bolts onto and it cost $ 260. I call them and they were yelling at me and are very unprofessional. They said they didn’t break it and was being rude on the phone. Also there was glass inside the car and they didn’t even clean it up. DO NOT CALL THESE PEOPLE TO CHANGE YOUR GLASS.

Great service, better prices and excellent product. Once stop shop for windshield replacement, chip repair and window tinting.

I will give one star because I have a window now, but if I could give no stars, I would.
Called last week to get a quote for having my window replaced. Was told that the window was 195.00, and that they could offer same day service. I waited until I got paid, today, and called to make my appt. when I called today, one week later, they informed me that the cost would instead be 269.00. Apparently they did not include labor in their previous quote. I accepted it for what it was, and scheduled the appt. I was given a time frame of two hours, and the tech showed up during that time.
As soon as the tech shows up, I ask him whether he will be able to clean up the glass in the car. My car has laminated glass, so rather than nice tempered pebbles of glass, I was stuck with slivers and shards of glass ranging from tiny to large. He stated «of course, of course» and got to work. He asked if he could move my car over into the shade (which apparently meant to park in the rocks in my front yard). When he was finished and I walked out to look at my car, I noted that my driveway was full of glass, and that there was quite a bit of glass on the drivers seat still. I asked him if he could clean it up, and he said «my vacuum is too small» and refused to clean it up. I paid 287.00 for a 195.00 window, and they couldn’t be bothered to accommodate me not slicing my hand or legs on glass as I took my car to spend more money on getting it washed and vacuumed.
I called the shop to inform the owner/​manager of what had happened, who rebutted everything that I said rather than listening, refused to apologize for the behavior of his employee, and did nothing to make this right, and in fact, ended by accusing me of being upset that I had to pay for the glass and taking my frustration with my broken glass out on him. He was yelling at me, interrupting me and continuing my awful experience with this company and their service. I will never ever use this company again and wholeheartedly recommend that no one else does either.

They made room for me to come in with 2 hours notice to get a window chip fixed. They fixed it on the spot in 10 minutes for less than HALF the price Safelite quoted me. I was VERY happy. Going to bring my wife’s car in next … she has a chip too.

A bad day turned into a great one! A rock to the windshield could sometimes feel like a rock to the head, not with Change Auto Glass. Best deal in the bay with the best service for sure. They came right to my house when they said they would, changed the glass while I sat around and did nothing, and went on their way. Thanks Omar! Now while I hope to never have a broken window on my car again, with Change it wouldn’t be so bad.

I came here on October 13^th 2014 and was thoroughly satisfied with the service I received here. I could go on and on but I had two different experiences with Auto Glass companies in San Francisco that did the bait and switch. It really wasted my time and tested my patience.
I now forget the name of the gentleman that helped me but he was friendly, upbeat and very professional. Sorry it took so long to post this review that I said I would!
Very much appreciate the competitive price and the friendly, quick service.
Will recommend you guys to anyone that needs glass repair :)

These guys are awesome. My car was broken into overnight and after calling a ton of window repair places in Berkeley, this place gave me the best price. The guy/​manager I spoke with (his name escapes me at the moment) was so helpful and worked me into a really tight day. I should’ve booked with him right off the bat, but I wanted to price around and realized this was the best deal. Joel arrived at my house later that day at the end of May and was surprisingly well dressed in a button-​down and nice pants, which I didn’t expect. He did a great job repairing my quarter windows and was pretty fast. Would definitely recommend.

I came here to have my windshield repaired from a pebble that dinged it on the 880! The customer service was good, the guy on the phone had extensive knowledge of the product they were selling & I drive an SUV so I felt more comfortable dropping it off to the shop for repair. I dropped it off at 10:30 & picked it up at noon. My windshield looked good as new & they gave me an option to go with the Chinese brand or OEM which was great. I got a really good price after calling a couple other places & for me knowledge in what your selling is key. I really appreciate the service they provided & I’m happy with the job they did.

I called Changed Auto Glass and told them I couldn’t come in until 4:30pm. An auto glass usually takes about an hour to replace and despite them closing at 5pm, the folks at Changed Auto Glass were willing to stay late and repair my front windshield.
They did a fantastic job on my window, no air, no leak, no noise. I don’t know what some of the other reviews are talking about. Their customer service is fantastic. They greeted me when I walked in the shop, were attentive to my needs, answered any of my questions I had and were very professional. These guys were so awesome that they even gave me complimentary window cleaner for free. Now that’s great customer service if you ask me. Thanks Change Auto Glass!

Car broken into, these guys made a sucky experience positive. Very helpful, understanding. Work well with insurance. Great customer service and rates.

This place is the WORST.
I had them replace a shattered passenger side window. The technicians failed to thoroughly vacuum out all the shattered glass from my car. After they left, when I opened the car door it would no long close. The outside handle was jammed open and the lock jammed. I called them and they came back that same day and fixed it.
A week later, I went to the car wash and noticed excessive water entering the car through the top of the door/​window. I also noticed a lot of airflow when driving on the highway. I called them to come back.
Appointment 1: It was never even recorded in their appointment book. When I called to check in the guy had no idea what I was talking about.
Appointment 2: They went to the wrong address in a town 2 hours from where they were supposed to go!
Appointment 3: I was given a 4 hour window and told I would get a call with an ETA before the appointment. I called 35 minutes before the window ended and was told the tech was still finishing another appointment in another town. When I expressed my doubt they would arrive within the 4 hour window, Liz was condescending, rude and unapologetic. Sure enough, they did not make it by the end of the window.
I filed a complaint with the BBB to get my money back. I hope this place goes out of business.

After writing this review I received a call from the owner asking me to take down my review because «it is unfair.» After refusing to take down my review, because this was indeed my experience, he said «what goes around, comes around.» I then asked him if this was a threat and he said it was a common saying, a little out of context to me.
Anywho, we went back and for about 30 minutes and I still refused to take down my review. He kept stating he lost so much money on the deal (he said $ 450) because he was trying to provide good customer service. He also stated that he fired his employee Tony, which I highly doubt, and that humans make mistakes. I explained to him that its not personal it business and it was extremely unprofessional of Tony and even this phone call was extremely unprofessional 2 weeks after the incident which further justifies my review why YOU SHOULD NOT USE THIS COMPANY.
To top it off, HE THREATENED TO WRITE A LETTER TO MY BOSS ABOUT MY REVIEW as if that would do anything. Who stoops that low over a Unilocal review? I hope no one else has to endure the shenanigans of this guy.

Got my front windshield replaced about 2 months ago by these guys. They had a mobile technician drive out to San Ramon to do it in my work’s parking lot and he was quick, thorough, and professional.
Fast forward to this week, where I got a pretty nasty chip right in the middle of my new windshield. I called close to closing and made an appointment for the next day to get it repaired. I was in and out of the shop within a half hour, and was impressed with the amount of professionalism and customer service I received.
This review was originally going to get 4 stars (since another reviewer had the same exact thing happen to his windshield and they repaired the chip for free; they gave me a nice discount but it was not at all a free repair like the other reviewer received).
However, I was so impressed by the professionalism of this shop that I bumped it back up to 5 stars. In particular, even though I was there by myself (late 20s blonde female), wearing yoga pants (as I’m a Pilates instructor and was coming from work), I was not at all made to feel uncomfortable and was treated with respect and equality by everyone at the shop. This is extremely important to me, so I really appreciate the high-​class demeanor of the shop staff/​management.

Technician shattered glass all over my car and driveway. He gouged several places in my brand new car in the extrication of the old windshield — major damage to my car.
In trying to resolve the issues, I received the most incredible run around imaginable.
I do not like to write negative reviews, but had I known now, I would have gone with the AAA recommended location vs. the «convenience» of a home install.
Bottom line — NEVER EVER have glass work done outside of a shop.

This place is so convenient, I had an insurance coverage on my windshield. I got Liz on the phone with Farmers & then hour later it was done. The next day I went back to get my windows tinted because they had the best price in the Tri-​City Area.
Tom helped me with this visit and he and Liz are very a professional group of individuals.

Ok… My experience with Change Auto Glass was an interesting one. 5 stars for the impeccable tint job but taking 2 stars away for poor customer service and lack of communication… 3 star average I guess. I should actually take more away but the tint is so nice that I can’t.
I bought myself a new car over the weekend and wanted to get the windows tinted. My boyfriend was looking around at a bunch of places in our area and originally had scheduled a window tinting appointment somewhere else but that place was literally un-​locatable so we decided to not go through with that one. He found Change on Unilocal and called them right away… Around 7:30 am. A man answered quoted us $ 185 and said they can do the job, just bring it in… So we did.
Dropped my car off at around 8:00 am, saw a girl named Liz who took my keys and wrote my phone number down with a dried out sharpie on a random piece of mail… Which I found to be very strange. No questions asked at all, no papers to sign… she just said 2 – 3 hours and it will be done. After we left, I wasn’t feeling right so I called again to make sure that they were going to tint my windows the way I wanted them… 5% in the back, 35% in front. The girl Liz literally said «oh yeah that would have been good if I asked you that huh?» Smh… I told her what I wanted and again, was told 3 hours. I called Change around noon and spoke to the manager there who had absolutely no idea that my car was even there or waiting for a tint job! WTF! Yes I was livid!
The manager told me my car should be done by 3:30… Keep in mind I was told it would take about 3 hours at 8 am. I headed over to Change at 3, and my car was just starting to be worked on. By this point my boiling point was out the roof and I was ready to burst. I had stuff I needed to do throughout the day and instead I spent all day stuck without my car and this place had no idea that it was even there!
4:30 rolls around and finally my car is ready to go. FINALLY. The man I was dealing with apologized up and down about the miscommunication and instead of the $ 200 total cost, he cut it to $ 160 out the door for my 7 windows. Plus they have a 3 year warranty on their tints. Not bad pricing at all, but unfortunately I got that price at the expense of the poor lack of communication from their staff. I could tell that he was genuinely sorry about what happened with my car though.
I also noticed they have a $ 75 for $ 100 deal on Unilocal,so I was going to purchase that voucher BUT they told me that it doesn’t apply to window tinting, just windshield replacement… No where on that voucher is that listed at all. I showed him the voucher and no where on it did it say for windshield replacement only… I told the man that they need to be specific and have the fine print on these vouchers because if I would have purchased it… I would have been out a nice $ 75. No bueno.
I don’t like giving bad reviews at all, but something really needs to be done about the communication issues with their front desk and technicians. And also, don’t offer vouchers for customers to purchase if you won’t honor them! I can’t complain about what I paid or the job that was done… It’s the sloppy service that I wasn’t too happy with. Luckily the tint job they did is awesome!

I drive a 1999 White Isuzu Vehicross and have lots of chips from years of driving to Tahoe. Bought a $ 29 voucher from Amazon local for 3 chip repairs. The manager was cool enough to fix all of the chips instead of charging me extra. John did an excellent job and with great customer service. Thanks guys!

This place is a fraud!
Their service is bad their work is terrible. They lie to their customer. All they want is your money. Once they get your money they don’t even reply to you.
The receptionist Liz is not trust worthy, she say one thing and turn around and say differently.
Do not go here! If I could put negative star I would.