Allied Waste Services

Unsafe, ignorant drivers.
You’re being paid by the hour, you slobs. Slow the fuck down.

From time to time they do not collect my yard waste !! My Gardner comes every week and goes back because of un-​emptied trash can. Totally unexceptable!

This is the worst waste services company I’ve ever paid money to, and that includes Alameda, San Jose, Mountain View, and Manhattan. Today was the fourth time in 4 months that this company has neglected to pick up our trash bin. I’m at the point that I’m ready to start deducting the payments for loss of services. This is a service company. If they refuse or continuously neglect to provide their service, then they will not get paid.

wish I could give zero stars. WHY DO YOU CONTINUOUSLY COME TO MY HOUSE AT 3AM TO PICK UP TRASH. Do you know how loud your trucks are?! Seriously for the past 5 weeks your garbage truck guys have been coming to my house AT 3AM!! First off, that’s illegal! and second I’m someone where you wake me up I can’t get back to sleep and your trucks have come to my house loud as hell throwing around our trash bins and dumpsters and I’ve had enough. I’m sending a letter to the Better Business Bureau and contacting my cities officials. Screw you Allied Waste Services

I’ve had many negative experiences about this company that’s I’m not gonna parrot on account of what I think are accurate reviews below. But there is an additional negative that you should be aware of. Most of the center on Boyce that recycles less profitable waste like motor oil or batteries is closed most of the time and you can’t know by their normal business hours. But I’m not surprised since this company is the trash monopoly in many east bay cities.

I published this review for Republic Services of Alameda County in Fremont on 8÷14÷14 — Since Allied Waste Services is either the parent of or the same business as Allied Waste (Their address is the same 42 600 Boyce Rd Fremont) I’d like to publish the same exact review for Allied Waste Services as well — so that they are exposed as well. Here it is:
Continuous missed service, keeps leaving the side door open (back yard service), Fraudulent & unfair business practices: Told us we don’t have to pay any more (verbal & email) because of the 80 year old free service in Fremont — then keeps billing us & threatening to cut off our service!!! This is EXTORTION, HARASSMENT, FRAUDULENT BUS PRACTICES, BULLYING, ETC.
p. s. If anyone has been harassed, extorted, or bullied by this business, I urge you to please TAKE A STAND and share your story here on Unilocal

It seems to me based on all of the reviews here is that I’m the only one who has had a pleasant experience here with Allied Waste Services.
I needed 2 of my bins repaired. My Organic Waste Green Bin was missing a circle /​cap on one side of the bin where Animals would come and try to grab stuff from the bid and make it messy and my Garbage Waste Bin needed a new cap since the one we had was cracking.
I called the Main Office at 510−657−3500 to speak with a Customer Service Representative and as usual, I was put on hold with some music playing in the background until someone was available. It took about maybe 10 minutes before someone answered the phone, which was reasonable amount of time.
Although, I forgot the name of the guy who answered and took my call, he was very courteous and welcoming to my call. He asked me what I needed in regards with the call, and I told him some of my bins needed fixing. I told him that my Organic Waste Green Bin needed fixing because one of the circles on one side of the bin was missing and well it didn’t seem like he knew what I was talking about so, he just said it’s custom policy to replace the bin. So he told me that the following week on our pickup day which is Friday, that someone would come by as usual and empty out our green bin. Then he said that someone else would come and take that bin away and replace it with a brand new green waste bin.
In my mind it was kind of a waste to replace the whole bin when all was needed was a new cap to replace the whole. But ya know, it’s up to them right… haha.
After that he then asked me if there was anything else I needed with regards to the call. I told him that our Garbage Waste Bin needed a new cap because the current one was cracking. He told me the same thing as before that they would come and replace the cap on our next pickup day.
Customer Service was great for me. The guy said it would be replaced the following week and you guessed it, it was actually completed within the week they said it would be. No complaints for me. :)

I just want my yard waste wheel replaced. I could do it myself. Oh yeah, i actually pay for this service. I was told two weeks ago that it would be taken care of. The wheel was broken when the automated lift «set» the receptacle down. But you know what they say about the customer. …screw him, where else is he going to go? I better be careful because if there is a strike in Florida these guys may take a couple of weeks off.

Need to add some fuel to this fire. Honestly I don’t have too much issue with AW service however I BARELY ever produce any trash and its highway robbery to pay $ 100/​3-​months for waste collection when there is NO OTHER OPTION. Even if I switch to a trash can that is ¼ the normal size the bill only drops by like $ 3. And these entitled fools go on strike every chance they get. The spineless Fremont caves into their every demand. Instead of thinking of ways to reduce cost (like have bi-​monthly collection, incentives for reducing waste, etc) they simply increase their fee every chance they get.

Seriously, why pick up trash if you will spill it all over the place? I know you saw what you had done and chose to ignore it because you had to drive back by your mess. Shame shame shame on you!
I pay for a service that should be honored.

These guys are f###ing uneducated as####s that dont have any form of customer service. I drove all the way from hayward to dump and entered at 4:58 and as I was going to pay they said we are closed and I was like please please it will take me 2 mins and there like we are closed disrespectfuly I entered at 458 and they close at 5 wtf? … they are extremely rude and disrespectful and If they had let me enter this review would be a 5 star but we have no other option to use this dump site I wish they had some form of customer service…

One star only because you can’t write a review without one. Though they get ZERO STARS from me. Where to begin? Lets start with, if my cans are not placed 24″ apart they do not get picked up. Then I have to spend a ton of time on the phone trying to get them back over to collect. They drop the cans onto the ground and leave them there. My street has a lot of elderly people that physically can’t pick them up and this infuriates me. The drivers are lazy union divas that refuse to get out of their trucks. What happened to real garbage men? The hard working muscular hustling ones?
Then there is the past due notice that comes days before the bill is even due, and AFTER the check has cleared the bank.
OH and today the garbage man told me that it is illegal to park on the street on garbage day. Really? This «man» aka female dog, actually rang the doorbell to TELL me to move my car because his truck couldn’t get the neighbors cans! I can’t park on the street? Hmmmmm, so garbage day has now become street sweeping day? Do not park on the street because the garbage man will have to go around your car and actually get out to empty a can? What an idiot/​jerk!
And of course there are the days where a can dumps all over the street while they are emptying the can and they simply drive off. I’ve had to call several times to have them come back to clean the mess up. Then its a supervisor that comes and cleans it. Not the actual driver. They will never learn if they are not accountable for their poor actions and service.
This company has only been in Newark a few months, and they certainly didn’t start or progress on a good path. Plain and simply, they suck! I don’t know what the city of Newark was thinking leaving Waste Management. The bill is higher and the service is incredibly terrible. They should be paying us for having to deal with them. Allied Waste must have their hands deep in the mayors pockets or some other kick back to the city. It makes zero sense otherwise why they took this route.
BRING BACK WASTE MANAGEMENT!!!

What’s this nonsense «Fuel/​Environmental Recovery Fee» that keeps increasing? Shameful how they rip us off with this. Time for a class action! Amazing what we pay just for a 32 G can.

Allied Waste recycling left a mess in front of my house and did not clean it up. They hire the laziest people to do this job.

There have been several strikes and garbage not pick up for several days in 2013. We have garbage bin with broken lid and yard bin with broken wheels and have been waiting for replacement bins since Feb 2013 but still no bins yet. Most current estimate from the allied waste office is Jul 2013 which is unacceptable given that we pay for the service on time every billing cycle and cannot use our waste bins properly.

Every month we pull out our garbage bins as a courtesy to make it easier for them to take our trash. However they charge us a pull out charge because the driver still has to dismount his truck. However they don’t put them back for us. And today they took about 15 of our recycling bins and left them spread around the parking lot. Thank you Allied Waste for charging us to make your job easier and leaving a mess in our business.

So tired of this company. I wish there was another garbage company here in the area. This is about the sixth time that they haven’t picked up our garbage and of course i got home to late to call the office. I understand the first two times the garbage was to full and I put the garbage cans to close but I have been really trying to watch it. So the rest of the times it’s almost like they are intentionally not picking it up. Not only do they forget my house frequently one of the garbage men actually had the nerve to get out of his truck and practically yell at my mother going on about proper placement of the garbage cans and also threatened that he would not pick up our garbage anymore. He then jumped in his truck went down the street picked up a few other houses garbage and then reversed all the way down the street and then gave us a paper explaining again proper placement, as if the belittling of my mother my fiancé and I wasn’t enough. Whenever we call there is never a reason just another pick up. Which is good but if there is something we are doing wrong we would like to know. I’m so frustrated with this company and I don’t know what to do. We can’t change the company. Frustrated.

When I moved to Fremont, I did not know garbage collection was provided by a separate company. At my previous residence, it was included in the utilities bill and it was provided by the city. For 3 years, I rolled the bins to the curb and my garbage was collected. I never received a bill or an invoice of any kind. Allied never contacted me and I had no idea I owed them money. Recently I called the city to report a missing recycle bin (because I thought they were the city’s property), and was directed to call Allied. When I spoke to Cara at Allied, I was told, «You don’t have active service.» I had no idea what she was talking about. Turns out, I had been receiving the service but had never been billed. Cara told me the drivers must not have been paying attention to their route orders, because they should not have collected your garbage. But they did. For 3 years. Now I am being back billed for 6 months of service. Allied’s position is, I should be grateful they are not charging me for the whole 3 years. My position is, how can I pay a bill I never received? I asked Cara what my other options are (can I take my trash to the dump and pay the fee myself?) and was curtly told, no, I have no other choice. If I don’t pay for Allied then the city will fine me.
This feels like I am being bullied.
I emailed Allied and requested that they waive the 6 months of back billing (during which time they never billed me, stopped service, reported me to collections, reported me to the city, etc), and set up an account and told them I will gladly pay for service moving forward. No dice. They are insisting I pay them hundreds of dollars.
I have submitted complaints to the Better Business Bureau and 7 On Your Side. Next I will contact Fremont. The whole situation feels like it can’t possibly be legal… that a business can insist you owe them for 6 months during which you were not a customer.

Why one star?
Allied Waste Services Inc is ‘legalized monopoly based racketeering’ engaged in explicit collusion.
Explicit Collusion occurs when two separate firms/​entities enter into an agreement designed to control the market, raise the market price, and otherwise act like a monopoly. The distinguishing feature of explicit collusion is a formal agreement.
In this case, Allied Waste and the City of Fremont are in collusion. If you own a business or a home in Fremont you MUST pay for garbage/​recycling collection service regardless of how much waste you actually generate. The city had made this an official ordinance (FMC-​2100).
With any other home related service (i.e. cable, PG&E, water, etc.) you pay by usage. For Allied Waste the price is the same whether you have 20 people living in your home or just one. And with any of these other services, if you are dissatisfied you can either cancel the service or seek an alternate vendor. Unfortunately, any attempts to terminate service with Allied Waste are immediately blocked or met with threats of fines and litigation from the City of Fremont. While obviously intended to keep the city clean and minimize illegal dumping, this is legalized coercion bordering on extortion.
Fremont has also cleverly disguised this activity to appear to be «Green» by making the policy part of the Environmental Services Division. Although, I guess it would be too blatant to state the obvious lost revenue associated with allowing people to terminate their city mandated service.
In addition, this business model is hugely disappointing because it actively discourages composting and/​or other forms of waste reduction at the individual level, by unequivocally eliminating any/​all financial incentives to do otherwise. Also expensive fees to take a load to the dump actually encourages illegal dumping.
Allied Waste Services is NOT in the GREEN business, it is a GREED business.

I am in Fremont. Our recycle container got damaged over time. We called Allied Waste and they picked up the old one but did not deliver the new one. We called again, this time they said they will drop only on service days for our area, so we waited for another week. This time they exchanged our trash container, which we had asked for but again did not deliver recycle container. We called again and finally they delivered smaller wrong sized container. We called again, this time they said they ran out the regular sized gray and it might be another 2 – 3 weeks before they get the new stock of gray containers.
We believe in recycle and so we take all the pains and efforts to recycle as much as we can. I told the support person that the small container is no good as we might not be able to fit all recyclables, but they are not ready to pick the extra stuff for the 2 – 3 weeks that they are unable to give us the right sized container.
This is rediculous — we wasted so much time and effort getting a wrong replacement for the recycle bin.