Mini of Freeport

I came here with the intention of leasing a cooper and at first, I was pleased with the service and the dealer that was helping me. She was very helpful in answering my questions and being that this is my first time leasing, I had A LOT of questions but she didn’t seem the slightest bit annoyed with me. Anyway long story short, I had placed a $ 500 REFUNDABLE deposit down for a car that I was really going to sign for but I changed my mind because I decided to purchase from another dealer and therefore I wanted to get my $ 500 back. The person who was helping me the whole time had assured me multiple times that I’d get my deposit back if I changed my mind or whatever but I literally had to call probably more than 10 times to ask for my refund back and yet I still did not see that $ 500 go back to my credit card and I had to call my bank to cancel that transaction.

Staff is either undertrained or just plain lazy. Went twice to get my headlight replaced under warranty but it turns out the plug was melted, failed inspection. When I went to make an appointment the receptionist was unhelpful and told me I have to come as a walk in I asked to be called if an apt gets cancelled and a slot opens up to which she replied «nah, I don’t think We can do that and it probably wouldn’t happen anyway.» Every time I go in I’m never greeted and never really know where I should be standing or waiting. The online service center does not work. This place is a pain in the ass I don’t recommend coming here if you can help it. It’s also in a strange location and it’s confusing to get to.

«Only interested in bottom line»
In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. Instead of offering me gap insurance which would offer real protection they automatically refused it on my behalf and shoved down my throat a wheel and rum policy which the fiancé manager threatened with either the warranty or a higher interest rate. Now 6 months later my car is totaled and I look to my contract and see that it was marked na, xxx come to find out it would have been a couple of hundred dollars now I’m screwed for at least 6k I will file a complaint with the courts.

Had my Countryman All4 first service at Freeport. Were received by Taímese. Procedure was very smooth, everybody was polite. Could enjoy free breakfast while waiting. Service took about 1h45mn including free car wash.