Verizon Authorized Retailer – Wireless Zone

A shout out to Kenny and Jessica at the Verizon store at 329 west main in freehold! Customer service at this store is amazing! I shattered my Iphone screen and needed a replacement. Problem is my laptop to backup up my phone was not working. THIS STORE DOES IT ALL!!! They backed up my phone, ordered me my new phone, which I got the next day, and uploaded everything on my new phone! Seamless!!! Don’t hesitate to go here! One stop shopping, no aggravation!!!
A million thanks again!!!
Rose

I went with my mom to purchase a galaxy 6 edge phone last
took several visits to get the data plan I wanted. we even got a new tablet each for only $ 10 a month. Even though my mom (who also purchase new phone) and I probably drove assistant manager Jessica. Manager Kenny, and associate Travis crazy with our daily visits trying to learn our new phone and tablets all 3 of them maintained a positive and professional attitude toward us. Special kudos to Jessica who spent hours helping us get the rebate refund for switching carrier. if you are in the market for a new phone try their store instead of mall location. They are much more family orientated and their personal service is second to none. They are located on route 537 near Walmart in Freehold. ALSO A ADDED FEATURE EVERY SATURDAY. MORNING THEY OPEN STORE EARLY FOR A HOUR 8 – 9 TO ASSIST YOU IN SETTING UP OR ANSWERING QUESTIONS ABOUT YOUR PHONE OR TABLET

This Wireless zone franchise in Freehold, NJ has thieves. Never in my life have I ever had a store steal a cellphone. According to tracking by Assurion the insurance company, the phone arrived at the store. The manager Kenny lied and told me it was received to another store and his store never received it. Assurion also told me it was signed for and upon speaking to another employee at the actual store (when Kenny wasn’t there), she told me it was received and signed by «my last name». I knew then the phone was stolen. First the manager lied (busted), next forged names? Really? Since when does a employee illegally forge the name of a customer on a package to the store that is suppose to give a chain of custody? How is anyone to know who signed for the package if the customer name is forged on it? Old Classic stolen phone move. Kenny was all to quick to say, he would just put in another claim and get me another iPhone. Couldn’t have it because now I know he lied, someone there stole my phone, forged my last name on the package and I could’d trust another phone being delivered to the store. I unfortunately had to call the local police and file a report. I still don’t have a phone as the «rental» phone broke in 2 pieces and I had to return that. It was broken and they tired to glue it back together and still use it as loaner phone. This store is garbage, customer service garbage, employees… garbage… Don’t shop there.

Sean was an excellent help. Saved us money on our bill and was very helpful. Will definitely be returning for all of our phones.

Compared to going to the Mall and the store by Wegmans, this store was an absolute pleasure to shop in. Eddy and Shawn both were very helpful, knowledgeable and patient. Even when I changed my mind 3 times. Not many people know about this store so its never crowded. You can shop or get technical support without spending your entire day waiting around.