Sears Auto Center

So disappointed with the customer service. I called more than 10 times over 3 days before someone actually answered the phone. I have spent close to $ 2,000 there this year on various maintenance jobs, tires, and repairs on my 2 cars. I had an alignment done 4 months ago and they would not honor the warrantee because I am 1,800 miles over the 6,000 mile warrantee. Both the customer service rep and the manager said there was nothing they could do… So much for loyalty. They lost a customer over a simple service.

I had very bad experience with Sears Auto Center in Freehold Raceway Mall on Jan 3, 2015. When I called around 1 pm to inquire about changing oil, a man on the other end spoke to me and basically told me that it will take very long time to even get into line. He seemed very reluctant to share any information on auto work offered. I was puzzled with his attitude. When I said that I still want him to schedule me for service, he said «you will have on the phone for a while to be scheduled». It has been close 15 – 20 min with no response, so I re-​dialed. He picked up and hung up almost immediately. I redialed again — he hung up again. I felt this he was basically abusing the customer. I plan to follow up with store manager. No wonder Sears is going out of business — with employees like this they will lose few customers they still have.

I had a very good experience getting my A/​C repaired. They diagnosed and fixed (recharged) the system quickly. Pete and Chris did a very good job.
In the last 2 weeks I’ve brought my 2 cars there and received great service from Tracey!

My first experience should have been sign. Bought 2 tires, $ 125 apiece, plus balancing and other fees — $ 266 total. Waited literally 3 hours. Thanks Sears for the $ 5 coupon for while I wait, I didn’t buy anything, nice try… Not even a full day later, the tire had a bubble on the sidewall. We brought it back and was told they will not replace it because we didn’t get «road hazard insurance». I’m sorry, you’re legitimately trying to claim a road hazard and not your faulty tire or substandard balancing were to blame? Yeah I didn’t hit any potholes in those 8 hours, but ok. Well shame on me because I gave them another chance and completed the set and bought 2 more of the same tires a few weeks later. This time I bought my tires online (good prices so I sucked up my bad experience in favor of saving a couple bucks — MISTAKE). I made an appointment (for a Monday) so I supposedly wouldn’t wait. I went in the day before, a Sunday, because I was in the area and asked what the wait was. I was told it would be 2.5 hours. So I asked what my wait would be the next evening for my appt? They said «No wait for appts, guaranteed». I asked «So I will be in and out?» No more than an hour I was told. I even saw a sign that says Sears «pledges» to install tires in 60 minutes. (A «pledge» is not a guarantee — FYI). Next day, I went at my appointment time, and proceeded to wait 2.5 hours for them to install 2 tires. No joke. I had plans that evening, and missed them. Thanks Sears for your false claims, your crappy service, and your terrible products that you don’t stand behind. I will never come here again for another tire as long as I live.

I went here to get new tires since they seemed to be the most reasonable place around, and I wanted to get it done while I was on vacation at my parents. I called ahead to make an appointment, and was told they only accept walk-​ins. So I went online, priced out the tired I wanted, then went in a few weeks later. Turns out they don’t stock most tires they have online– would have been nice to know that! They were friendly enough, and got the job done pretty quickly. But they did manage to screw up the relay for my turn signal. No idea how they did that… Anyway, you get what you pay for I guess.

Great place and service if you like to wait 2 hours for your car!

A few months back, I had my daughter go to this Sears to get her flat fixed. I took off her tire and put her half spare on. All lug nuts were on properly and the tire was on firmly. I work on cars, and have a Masters in Mechanical Engineering, so I think I know what I’m doing.
So Ronnie, from Sears called my daughter and tells her that the studs and lug nuts have been stripped by whoever put the half spare on. So he was basically lying to her. He also lied to me over the phone.
I wouldn’t bring my bicycle to be fixed by these dishonest incompetents.
If I could give them a negative score, I would.