Chili’s Grill & Bar

My friends and I decided to go to Chilis for dinner. It’s not one of my favorites at all but I was outnumbered when we held it to a vote. We waited about 10 – 15 minutes for a table and were then seated. We were given menus and shortly after, we were greeted by our server. We ordered nachos as an appetizer and were given 8 chips spread in a circle covered in cheese and these muted green jalapeños. They looked like they were from a jar cause they didn’t have that fresh vibrant green color. I ordered 3 tacos, one prime rib, one chicken and one carnitas. I received my entrée and it was gross. The prime rib taco was okay, however all three tacos were extremely greasy. The tortilla was so soggy for my chicken taco ripped spilling the meat. I never even touched the carnita one. The rice was really dry and not very warm. I was over it. Initially the server was attentive, on top of refills. Once the food came, she never checked back. My friend asked for some extra shredded cheese for her meal. She was given a small cup, which she examined and determined some of it had mold on it. She handed it back to a gentleman who looked like he was a manager and he could not have cared any less. He never even brought back a fresh cup of cheese. So we ended up waiting some more until we were able to flag down our server in passing. She explained the issue she had with her cheese, to which the server ask us «if we were sure it wasn’t pepper jack because its a blend» LOL OK. We’re just a bunch of idiots who love cheese but do not know the different between mold and pepper jack. Again, there was no apology, no effort to rectify the already lousy meal we were having. She eventually got new cheese. Our ZIOSK (the table side payment screen) stopped working and we could not pay forcing us once again to wait around for the absentee server. Eventually, we handed it to another server just to get the ball rolling. The food is gross. I would avoid this location if you don’t want to eat moldy cheese. This visit literally makes me so angry that I spent money here. I won’t be back.

Fun place to take the kids very loud but enjoyable the food is consistently good can’t beat the unlimited chips I always leave satisfied

The take out food and service is less than satisfactory. They look through your order (so they appear to) and when you get home you find that you are missing extra items requested. Heck… we ordered a salad and they didn’t even put dressing on it. If you insist on getting take out from them, you have to be prepared for one of two things. 1… you have to painstakingly go through the whole order on site (and take their word for nothing)…or 2… be ok with getting short changed on what you paid for.

We walked into chilis tonight after a horrific snow storm, sat in the bar, we ordered drinks, and watched championship football game. Bartender was great. Next thing I know I hear dance music out of the kitchen. I was trying to enjoy football. I wasn’t quit sure if I was on a cruise ship or trying to enjoy dinner and a football game in chilis. So disappointing. We ordered 2/​$ 20. Beans and rice were cold. The chef should be more concerned about cooking than dancing. So, we ordered a chicken and steak fajita combo and the steak was undercooked and fatty, the peppers and onions were raw like a crudite. My overall experience today after being stuck in the house all weekend long in a blizzard, I can not believe I had to sit through my horrible dinner on a championship weekend watching football and listing to dance music in the back of my ear. I understand they were short handed due to the snow, but this is not the first time I had to listen to this dance music coming out of the kitchen. This is a respected franchise operation and it needs to be managed as such. So at the end of the day, let eliminate the music and focus on the quality of the food.

Just a couple weeks back my parents and I wanted to enjoy our dinner but was completely ruined because the table next to us were shitless drunk worms that couldn’t control themselves. These two girls had no class and the manager kept giving them more drinks and the waiters all seem to know these two girls. These drunk girls were going in and out of the kitchen and causing so much noise that the rest of the patrons were giving them dirty looks, but of course these girls and the staff didn’t care at all.

We used to go to this Chili’s regularly and without hesitation. But as with some of the other franchises, this one has gotten progressively worse over time. The other night, we went for dinner here. We sat for over 10 minutes before a waiter (let’s call him «Sean») approached our table to ask if we’re ready to order drinks. It wasn’t like the place was that busy at the time (after 9 PM) either. In the meantime, an empty booth next to us filled up with 5 people and another waiter was over there right away to take their orders. Once our drinks finally arrived, we told Sean that we’re also ready to order. We did the $ 20 for 2 deal. We’ve done this many times before. I wanted a regular burger so I asked him if I can just get the «Old Timer» burger instead of the Bacon Burger that’s on the list. This was never a problem before with other servers. But this time, Sean says «it would make me uncomfortable if I were to make that substitution». I told him this was never an issue before. I asked to speak to the manager. Instead, Sean comes back claiming that he already spoke with the manager and he’ll allow it this one time. Gee thanks! By now, the other booth has already gotten their food. Finally Sean brings us our food. As he walks over and attempts to place the food down in front of me, the pickle slices slide off almost onto my cloths but end up upside down on the table. He «apologizes» by saying «ooops» and doesn’t bring a new serving of pickle slices until we ask him to do so. As far as the burger itself, I asked for «medium well». But instead it arrived as a «medium». Sean also never returned to ask if I wanted a refill of my tea or whether we needed anything. One of the worst experiences eating out at Chili’s. Never going back to this location. It used to be good with large portions. Now the service is terrible and the portions are much smaller than they used to be. We were so disgusted but there were no managers to be seen or heard. Service is slow and servers are rude. We made sure his tip reflected the quality of his service. As a favor to their customers, maybe this Chili’s location should continue to hire more unqualified servers until they finally close down from lack of business.

Consistently the worst service. Been waiting for our meal for well over 30 mins. Unacceptable at this type of restaurant, especially at lunch time. Not that many tables filled and yet here we wait. Every time we come, I regret it.

Many years ago, Chili’s used to be good. I’ve noticed a decrease in quality over the years, but like a bad relationship, sometimes you stay with what’s familiar.
Well Chili’s, I am breaking up with you for good, here on Unilocal.My takeout order yesterday, which included a ‘triple dipper’ appetizer, was just bad. Burger bites on buns from yesterday, lukewarm sw eggrolls, and raw boneless buffalo wings.
It’s over, Chili’s. I’m never going back. I don’t even want to be friends.

I used to be such a big fan of the baby back ribs here, but they changed the way they make them recently, and they aren’t as good.
However, they have great burgers and salads, and the pasta dishes are good too. The new automated device they have means you no longer need to wait for them to bring you a check, which is great.

I wish I can give this place a poorer rating than a 1 start. I went here with my girlfriend after a long day on a weekend. We were just looking for some simple eats. Before we were served by our waitress we noticed she was cleaning out a vacated table picking up food scraps and used napkins with her bare hands. Right after that, we were greeted by her as she placed two sets of open silverware without any napkin folded around them. Immediately we asked a different waiter to please give us another set of silverware as we informed him of the unhygienic issue. Unfortunately, that was accompanied by a rude attitude and once again another set of open unwrapped silverware. Next came the wait time for the food. We ordered something off the 2 for $ 20 menu and waited for over an hour just to get it. Once we got the order, it came out horrible. The cheese on my girlfriend’s quesadilla was burnt to a black bitterness, the sour cream was all curdled, and the rice in my entrée was hard, crunchy and full of brown/​black marks as if the waiter/​kitchen manager forgot that our food was under a food heating lamp.

I have always been a fan of Chilis. This was a pretty bad experience. Out with the family including a two year old whose meal didn’t come until everybody else was almost finished. Ordered soup that never came. Service was just horrible. Good was so so. The manager was nice and apologetic but I don’t any visits in the near future.

Not bad… not great either. While the food is decent, the restaurant feels outdated and slightly dirty. The bathrooms are frequently dirty and smell. The tables are typically sticky and loaded with old food.
To be fair, this is not meant to be a «fancy» restaurant… that I know. But with many other restaurants around in this niche (Ruby Tuesdays, Fridays, Applebee’s), I find it hard to recommend this place. Yes, the food is fairly priced and tasty, but the negatives usually leave a bad taste in my mouth.

Delicious! Always go here and sit in the bar area! The chicken enchilada soup is AMAZING! Although i really wish theyd bring back the broc/​cheddar soup because it was the best! Highly recommend!

I’ve enjoyed Chili’s for almost 20 years (mostly at this location). What a disappointment tonight. Fajitas have changed and despite the best of intentions they f’ck’d up. Typical big company focused on profit over quality and customer service. Even on a night with open tables, no wait, and an abundance of staff, the service sucked. Go to a diner anywhere and learn how to run a kitchen. FU Chili’s!

Came to this chili’s for dinner after a day at six flags. Decided to come here because there is not a chili’s in nyc and they always have a coupon for free guac. The parking lot at this location was big and décor at this chili’s looked nice. We were seated quite quickly.
Had the 2 for $ 20 dinner. For appetizer we had the half margherita flatbread. It was pretty cheesy and not enough tomato sauce but was good. Entrees we had the grilled chicken salad and the cajun chicken pasta. The salad was good and fresh but the vinaigrette was a little spicy. Cajun chicken pasta was mediocre.
Service was excellent. Food came out quickly. Our server kept bringing us refills on our teas and kept checking on us making sure the food was alright. Even the manager came by to check on all the tables.

Gave this place two tries since our arrival from the Artic (Massachusetts). Try #1. Brought the kids for lunch with the gift certificate I had. How bad could lunch be? One hour till we got our food. Now, the folks around us only had a 20 minute wait. We kept asking and they didn’t know what the hold up was. The food was just ok. They are not consistent with other chile’s. Our waiter said the hold up was the fries (?) as they brought a pile to the folks that came in ten minutes ago and we are at one hour? Manager said it was all his fault. Gave us a break and a $ 15.00 gift card. Used the gift card this Sunday hoping this location would redeem itself.
The food is crap all the way around. This is a family who loves Chile’s. Those days are gone my friends. They couldn’t figure out how to discount my gift card and charged my amex twice. I have to keep checking to see if this is going to be an issue or not.
Word to the wise. If you love the happy hour, this is not a typical Chile’s happy hour. Limited menu and drinks. The bar fits about ten people, UNCOMFORTABLE is an understatement.
Methinks not. Keep moving. There are plenty of good places out there.

I never had any problems here! Good service, great chilli’s food just like at any.(well i heard rt18 one is the worst)

Not that great this time around when Chili’s are usually pretty good. I started with a bowl of Chili and it was luke warm and not that good, in fact I’ve had better chili at Wendy’s. I then followed with the buffalo chicken sandwich which was okay, nothing great but good enough. On the menu, they had Sam Adams Oktoberfest so of course I had to order one but they didn’t have it in yet. That was a bummer, so I went with a summer ale which was a good replacement.

Sadly, I have to change my review of this one. I have given them quite a few chances, but to no avail. In the past year, it seems like evey time I go here, there is at least one issue if not more. On top of that, the food quality has gone downhill. Service has become extremely slow. I’m not even going to start listing all the things that have gone on here in my last 6 visits. Just consider yourself warned!!! I am the DUKE here dammit! I know what I speak of!!! LOL

Not much to say about this one. It’s a Chilis. If you’ve been to one, you’ve been to them all (decent food, not too expensive, salty, high calorie content, and not too bad for a chain restaurant). Only minor thing I could say, besides what I wanted to say about checking in below, is that the service here can be a big question mark.
One time, my gf and I came here, to be put in a table with a light hanging in between the two of us. Even though she was probably happy to have a break from looking at my face, I had to be moved right away. Literally, 5 minutes after we moved, a couple sat in the same table. Looked at each other, and had the same request: to move away from the table with a lamp hanging between the patrons. Maybe it was an off night? But, the servers have got to learn… wait, but what is this… They tried it one more time (and who knows how many times after we left). A third party was sat in the same table; moments later, same thing, requests to be moved, people talking about this obscure obstruction of a lamp… I can’t believe I remember this story.
Ok, so next thing. When it’s busy. Don’t expect great service. I was at the bar during the olympics last month and it was clear, that night was going to be a long night based on the looks on the servers’ faces. We knew what we wanted, and with high hopes, after about 5 minutes of waiting for water (or someone to say hello), we were prepared to throw our entire order at the server. But no, for her first trip, the waitress would only take our water and comment on how swamped she is. A second waiter came back, took our food, and disappeared for the rest of the night. A third waiter dropped off our food and refilled our waters, never to be seen again. We called it a night after the 100 meter dash.
Anyways, what I’m trying to say here is, this place gets packed. When it is, don’t expect good service.
Oh, and don’t forget to check in. You get free bottomless chips and salsa when you check in on Foursquare.