Hyatt Place Fredericksburg Mary Washington

Stayed here during winter storm Jonas. Am I employee at Mary Washington hospital. This hotel could not have been more accommodating to its guests. They even started their breakfast early for the nurses! They provided shovels and helpers to help get cars out of snow once storm had passed! Best hotel in town! Second time staying here!

I chose this hotel based on other reviews, what a mistake. Apparently if you travel with a dog you are designated to the loud party floor which is the second floor. The first night was fine no problems, rooms are as expected. The second night was a nightmare! After being told where I could walk the dog and the easiest way to the side area, I was told not to walk my dog through the lobby. Uh, ok but I was going just following the instructions of the staff the previous night. Next, me and my dog encountered a young girl walking her mid size dog that clearly had aggression issues. I then ran into her as she and her dog were getting off the elevator and the dog lunged after mine a again. I removed my puppy from the situation and told the front desk of the problem, no response except to make some comment to the lady drinking wine. But that’s not the only problem, the noise level on the second floor was unbearable, I literally walked down to the front desk and gave the woman working the room numbers of the loud parties. She humored me and said she would take care of it, time goes by and nothing, I go back to the front desk and ask her again do something about the screaming kids running through the hallways and leaving their doors open. She said she would take care of it. I go back to my room and decide to grab some ice. I returned to find my key wasn’t working and called her to bring me a new key as I couldn’t come down to the lobby because I wasn’t dressed appropriately. Kids are running everywhere, I point to the rooms and the doors that are cracked. She looks at one of the kids and asks them to be quiet. Really, you ask a kid, call the room and speak to the parents. The noise went on until late into the evening. Morning comes and there’s more racket in the hallway, I finally opened my door to find a male staff member talking and laughing, I asked him if he could be quiet as it was too early and his response was «good morning to you». I proceed to check out and the manager apologized, supposedly waived the pet fee and gave my some cheap glasses with the Hyatt logo printed on them. The glasses were the biggest insult. As for the pet fee, I have no problem paying the pet fee. Oh but wait there is more, the Hyatt Place charged me the night of my check in and the day I checked out. I called and spoke to a gentleman that kindly looked up my account and admitted that this was concerning as I should have only been charged when I checked in. He promised he would rectify the situation. As he promised he got that part of the bill situated. I then find that I have been charged an additional $ 75 (pet fee). I called the front desk again to see what the issues were now and she said she didn’t have the same information and that I needed to speak to a manager. Um, they guy last night was able to help me and he even emailed me my statement. Either there isn’t a manager on duty and this girl has the ability to access this sort of thing or she just didn’t want to be bothered. Either way I have been charged an additional $ 75. I would not stay at this place if my life depended on it. I am a former flight attendant and spent 10 years staying in all types of hotels and never have I had an experience like this. My dog was attacked, my room was loud, the staff has been disrespectful and I have been double billed and charged in excess with very little assistance from the staff. Oh and to give me glasses with the Hyatt logo on them as peace offering is disgraceful and insulting. I would have been happier with a sincere apology or better yet some accountability! Never again!!!

Located in a strip mall, this Hyatt Place is literally connected to a grocery store, a Planet Fitness, a children’s museum, and a bunch of restaurants. Across the parking lot are more stores and restaurants — a soup and salad place, a wine store, etc. And across the street is, obviously, the University of Mary Washington. Needless to say, this hotel is in a great area.
Otherwise, it’s your standard Hyatt Place. The rooms are the smallest of any ones I’ve stayed at, so that was a slight bummer. But everything else was just the same, except the bathroom. It seemed larger. And because this Hyatt is fairly new, it just felt so pristine. The bathroom fixtures were luxe and ultra modern — the best of Kohler, Decolav, and Moen, which says a lot (to me, at least). And I enjoyed my stay. This will be my choice hotel in that area.

Beautiful hotel. Professional, clean, modern… conveniently located by bar, groceries, old town. Very nicely spaced and furnished.

I have stayed here twice now when visiting the burg and have been happy with both stays. The first visit I had the best room on the backside which overlooked the parking lot. Before you say, really? Yes really! It was super quiet and I loved the room layout, the second was upfront facing the commercial area which I wa snit crazy about.
The rooms are nice and large. The bedding was comfortable and we had four pillows for bed. They are rather squashy pillows so I used two. The TV is centrally located for the first bed in a double rooms but you could view from second bed. They have a large built in wardrobe for hanging clothes and fitted with iron. The oversized couch with chaise is nice for stretching it and it includes a leather ottoman. It is firm but I was happy with it, all rooms are equipped with a fridge which is tucked in under the TV that sits on a large dresser. Plenty of storage. The noise factor was okay, second visit the doors of others was easily heard.
The bathrooms are well lighted and plenty of outlets. You will struggle getting close to the mirror with the oversized vanity. I had to wedge I between the toilet to apply eyeliner. However, there is a mirror in the room. I was happy we had the ability to use a full length mirror outside of the bathroom except the lighting was not as bright. The actual bathroom door slides and is frosted. If you need privacy it may not be your thing, I didn’t mind. The shower is encased with clear glass and tiled. Super clean.
Wifi access was easy but it was super slow the second visit. Painfully slow!
I was told they serve breakfast but I never made it either time when staying. It smelled good. They have a church that meets there on Sunday’s and I saw many parishioners entering for service.
Check out was a breeze. Nothing to do since billed to card on file.
Parking is available around back and out front. We use back since the entrance has a key entry for guests. However if you have many heavy bags, park in front and get a luggage cart to avoid the hassle of carrying.

The hotel looks great but the customer service is horrible. I called three times to reserve a block of rooms for my wedding. Upon leaving the third message I commented that this was my final call and I would be looking elsewhere if I didn’t receive a return call. I FINALLY got a call back from the hotel. The woman I spoke to was very flighty. She quoted prices that weren’t much lower than normal hotel rates. I asked if they offered a military discount and she said they did and would give a significantly lower rate to those of my guests who were currently active military (but not veterans). The rate for non military was at least $ 50 more than what she quoted. I was told that I would receive a follow up email the following day with confirmation info to relay to my guests. None such email was ever sent nor did the hotel have any record of the phone conversation I had with this employee. I got the exact same rate for all of my guests (even non military) at The Holiday Inn Express a few miles away.
I guess looks can’t buy class after all…

Great hotel, convenient location. I stayed here for almost a week. The rooms are spacious, well-​appointed, and modern. The walk to downtown is a little over a mile, but through UMW campus and cute neighborhoods (we like walking and did this sometimes 2+ times/day…often very late at night ;)). Love the complimentary breakfast and coffee, and all staff were really friendly – a pleasant greeting every time you come in or leave. Location is also great for picking up random stuff/​snacks at the grocery next door. The gym is also great – decent selection of dumbbells and space to do a workout (cardio machines, too, if that’s your thing). Oh, and it never hurts to have an in-​house bar, as well as one less than a block away. :) Would definitely recommend this hotel, and hope to stay here again.

Stayed here’s 2 nights during the week. Great service. It was slow, but that’s still doesn’t mean much in the service industry. Rooms were very clean. Used the fitness center twice. It had enough to get a good workout in, I just wished it didn’t have an open window to the pool (kind of awkward). They have a lounge which serves alcohol as well. Great location. Can walk out the door and down to the grocery store. College near by, and a 5 min drive to historical downtown. Would definitely go back or recommend.

Home away from home. They take care of you from the spacious rooms to the awesome breakfast to the gym and pool. Love this hotel.

Wonderful atmosphere, appropriate for families or business trips. Extremely clean, beautiful room. Incredible food, cooked to order — 24 hrs/​day. Staff was outstanding. Will definitely stay there again and again!

Very nice stay in this modern and new hotel. Breakfast was very comfortable and they had a good selection. The rooms were very clean and like the décor a lot. Will definitely come back and stay in this hotel.

Hotel was new and clean. Breakfast (included) was kept fresh and clean and food very nice. Hotel staff was outstanding. The were friendly and helpful, recommending area restaurants and remembering you and giving personal attention.

We arrived unannounced, with no reservation. The price was great. Our stay was excellent. The amenities exceeded expectations. The staff is helpful & friendly.

Nice, clean, spacious rooms right next to the hospital, Mary Washington College and close to downtown. Cheaper than other hotels in the area as well.

I am very happy with this location, the room and the food options. I am staying here for 3 nights on a work trip.
I got in late Sunday night and was starving and lucking they offer a ²⁴⁄₇ menu so I was able to order something with the front desk. They do not take it to your room though, you must pick up or wait.
The complimentary breakfast was much better than the usual ones I see in hotels and they list the calories of the items. I had an egg white biscuit which was very good.
Overall I am very very happy with this hotel.

An amazing Hyatt experience. I didn’t expect it to be honest.
Everyone from the front staff, restaraunt, and housekeeping and maintenance was amazing.
Keenan and Devon were very helpful and really attentive. I left something in my room, and they came out all the way to the Giant next door to find me and return my clothes. Incredibly kind and hardworking staff
Thanks for the great experience and the great king room.

I am all about hotels that have GOOD breakfasts. And this one makes the cut. Friendly staff, nice and clean rooms with all the amenities you need. Walking distance to dollar store, grocery store and other restaurants/​shops!

In Fredricksburg for business and discovered this was the newest hotel in the area. But let’s not kid ourselves: just because it’s new doesn’t mean it’s good. {EG: New Kids On The Block}
A Hyatt is a Hyatt is a Hyatt. But this Hyatt is excellent because of the staff. They are above and beyond the norm. I felt like a rockstar with how they catered to my needs! Whether it was an extra towel in the gym or a glass of chilled water at breakfast, the staff was on it! Well done, Fredricksburg.

By far hands down the best hotel in Fredericksburg. Maybe I shouldn’t let the secret out. Never mind it’s horrible.
The staff actually know what they are doing. The pool is well cared for.
The rooms are excellent and clean.
No unexpected surprises.
Breakfast is good.
They also have food to order for room but not room service you pick it up keep the price down.
You will enjoy your stay.

My husband and I recently stayed here, and it was a great experience! The hotel is new and clean, staff were very friendly and helpful. There is ample parking, free WI-​FI, and a nice complimentary breakfast. Room rates were very reasonable, and it is located next to a grocery store, a few restaurants/​bars, the hospital and the UMW campus. It is also less than 3 miles to the downtown area in one direction, or the main shopping area the other direction. We will definitely go here next time we are staying in Fredericksburg!