Hertz Rent A Car

Great staff and wonderful customer service at this HERTZ Fredericksburg, Virginia location. I am a former Enterprise Rental car customer but was extremely frustrated with the Enterprise Rental Car office at 4810 Jefferson Davis Highway, Fredericksburg, Virginia location. The Enterprise Rental car staff were rude and unprofessional. Their cars were extremely dirty.
The Hertz rental car office in Fredericksburg, Virginia is light years different from this office. I will definitely return to this location for all my car rental needs. Keep up the good work Hertz!!!

Garbage, garbage, garbage! Unilocal should allow negative stars for places just like this. This Hertz is pathetic. I try to use Hertz for business travel, and am fortunate enough to travel though FBO’s at airports. FBO’s will make sure you have a car since you’re paying them a fortune to park there. Therefore, I have not ever really had to deal with Hertz directly. I have points that I wanted to use for a leisure trip. I reserved a car, online at this location, but the stupid Hertz website wouldn’t let me use my points. So I called the location directly. I told them I had a reservation but, I wanted to use my points for it. They then told me that it didn’t matter because they wouldn’t have any cars for me anyway. They said the website is a third party thing and doesn’t have any knowledge of the inventory at the store. Which, true or not, doesn’t make sense. How do you allow people to make «reservations», which may not be gauranteed? The guy then told me that he was going to have to turn something like 15 people away on the day I had reserved a car, including me, if I kept the reservation!!! How do you run a business this way? No wonder they are all going out of business. The next closest Hertz, according to the guy I spoke with was in Alexandria. Which wasn’t true, and shows the caliber of wits your dealing with here too. I called Culpepper, Woodbridge and Alexandria, they all told me the SAME THING!!! What? This is crazy. I will never do business with Hertz again. I’ll go with anyone else that can guarantee the reservation I’ve booked. ANYONE! Ridiculous!
DO NOT USE THIS PLACE, YOU WILL BE TRULY DISAPPOINTED AND POSSIBLY STRANDED. NO GUARANTEES WITH THIS COMPANY!!!

We made a reservation over the phone for a minivan for the weekend as we were heading out of town. My husband spoke with an agent to confirm prior to leaving the house to pick up. When we arrived, we were told another agent had rented out the vehicle and they had no others. Absolutely horrible way to do business. Very unprofessional.

I’m putting this as a zero as well, I am the boyfriend driving the car that Jackie M. is mentioning in her post. Both Justin and Ryan were useless as I spoke with them too. The windshield reservoir is frozen solid, we are hit by a snowstorm and I have nothing to use to get the ice off of my windshield. Justin stated to call back and promised that either I would get a new vehicle or they would correct the problems on the vehicle. So when I did Ryan picked up and stated that they had no vehicles except extremely small ones, and to bring the car in to fix it. I asked him how he was going to fix the problem with the washer fluid with it being frozen, because it was nothing but water! Are you going to drain it I stated? He said no I will put deicing fluid into the reservoir. I stated that it was full and frozen so that will not work clearly. I have some common sense about vehicles and pulled the drain at the bottom of the tank and flushed it with hot water and then filled it with the proper fluid out of my own pocket. Hertz is a great company and I have never had an issue ever as I rent cars monthly! Except for this location and the two people who brush everything off and don’t do their job! My suggestion is to get a new crew at that location Hertz!

If It was possible to give Hertz 0 out of 5, I would. My boyfriend works over night & is in the car majority of the time. Another Hertz location gave him a vehicle from Florida which had bad tires and no de-​icer in it. So happens he was stuck in Virginia during a winter storm warning with freezing temperatures. I spoke to two males, Ryan & Justin on three different occasions. Both of their stories were inconsistent. Justin promised that he would either switch the cars out & if he wasn’t able to, fix the windshield wiper fluid since it was frozen. My boyfriend called to confirm and Justin flat out said he could not fix the car. Those two are lying dirt bags & I hope one of their loved ones gets stuck on the side of the road in a POS too. Hence, why I’ve always stuck with Enterprise. They will always bend over backwards for u.

This was a last minute reservation. We reserved our vehicle through AAA. When we arrived the vehicle we’d reserved wasn’t available, so they upgraded us to a nicer, larger vehicle, which was nice. We did have to wait about an hour for the vehicle to be prepared for us. They had to clean and change the oil on the vehicle. Overall, I have no complaints because we ended up with a great vehicle for our roadtrip, and the service was very good from the Hertz customer service. We would definitely use this location again.