Enterprise Rent-A-Car

Had to rent at the last minute, they were very courteous and I had a good experience! This was my first time at this location, but generally Enterprise is my rental car of choice!

I received horrific service for the second time at the Enterprise Rental Car Company; Fredericksburg, Virginia location. I reserved an intermediate size car on August 2, 2015 for a 10:00AM pick-​up. When I arrived, there were only 2 customers ahead of me while there were 4 customers behind me. I was promised that a ford focus was available and in the process of being cleaned for me. While waiting for the car, all of the customers that arrived after me were helped and received cars before me. I was shocked and angered to see that the car that I was promised was given to couple that had arrived after my arrival. In fact, all the customers that arrived after me received immediate friendly service while I was told to sit and wait. When the clerk finally returned, he said he had a car and did not apologize for the wait. Did I mention that I waited in their office for over 30 minutes… Unacceptable!!. I told him that I wanted to cancel my reservation and was disappointed with the service. His manager or supervisor was present and did not apologize or offer any assistance. This was the second time that was overlooked by their staff. I missed valuable time and money as I had a very important appointment. Due to their incompetent and rude staff, I had to reschedule my appointments and pay for loss time. I cannot believe that the Enterprise organization would allow this type of unprofessional and poor customer service. I have rented with Enterprise rental car for over 15 years but this was by far the absolute worst experience.