Full Moon Inn

This place has the worst customer service. We called and talked to one the owners (that’s what he said anyway) I believe his name was Matthew. We inquired about reservations and cancelation policies and he became very hostile. I don’t believe this person has any business «owning» anything that involves guests or customers. We’d give zero stars but 1 is the minimum unfortunately. I don’t know where they get the idea they can speak to potential customers that way if he expects to have any business whatsoever… Awful.
Update!!!What’s sad it Matthew keeps commenting that unsatisfied customers are «being mean» for simply informing future guests that he is in fact very rude and unfriendly. I’m sorry that his customer service skills are poor. But this is a review site. If he doesn’t like reports of poor service on his part, he should not be rude to customers. He is hostile and lies. It’s obvious if you read all of the comments Matthew makes on every bad review he gets on this site, that he seems to believe he’s never at fault. With that attitude he will continue to receive bad reviews. What a shame.

The place was terrible! Funny smell, dirty, cheap coffee, pillow case was torn and we were not given breakfast! I could see the dust build up on the ceiling fan, picture frames and curtains. The place needs a deep clean.
This place needs a complete renovation.
Complete rip off! Go some where else.

Excellent mid-​week visit… Captain Matt was most gracious and made us feel right at home… as a couple of 60-​somethings enjoying our retirement freedom to travel now, this is exactly the type of hospitality we would hope… some highlights:
1. Location: right near Luckenbach; although dance hall was closed during the week, mid-​week visits allow you to sit under the trees, have a beer, and enjoy informally the «pickers» on their guitars… very relaxing; and, you are 15 minutes from the hustle and bustle of downtown Fredericksburg; and yet close to the wineries nearby. I told Matt the FMI was «centrally isolated».
2. Hospitality: Matt saw to our every need; Peach Room was quiet and immaculately clean; comfortable in a simple way; wifi worked perfectly; breakfast each day was excellent (we need to come back for Matt’s promised banana pancakes)… Matt was also an excellent concierge, and was spot-​on with his touring, dining and winery recommendations.
3. Ambience: if you want to go to Fredericksburg or wineries, it’s all nearby (we did); another time, we just enjoyed sitting in rockers, enjoying a quiet evening and the Texas countryside… very pleasant.
Finally, «Butterball», Matt’s black lab, was a gracious secondary host with whom we enjoyed visiting.
All in all, a wonderful visit.

Wow. That is all we kept repeating the entire weekend while staying at Full Moon Inn. Unfortunately, that was not a «Wow, this is great» — that is a «Wow, you have got to be kidding me.»
It’s hard to put one’s finger on which element of our room stood out the most… We nicknamed the room the «Porn room» as there is a jacuzzi tub literally at the foot of the bed, complete with no curtain and surrounding mirrored walls. Perhaps it was the diminutive room size, or perhaps

Recently engaged and our first trip to Wine Country — we couldn’t have asked for a better host to take care of us for the weekend. Captain Matt, thank you for helping make this weekend so memorable. Hope you’re ready to see more of us over the next few years!